Salary: £29,000 Basic Salary | OTE £35,000
Hours: Monday to Friday, 8:00am - 6:00pm (One Early Finish Per Week) | Saturdays, 8:00am - 2:00pm on a Rota
Job Type: Full-Time, Permanent
Looking for a role where your customer service skills are recognised, your earning potential is rewarded, and your career can continue to progress?
If you're an experienced Service Advisor looking to join a successful main dealership, this is an excellent opportunity to become part of a professional and supportive aftersales team. Offering a competitive salary, achievable bonus, excellent employee benefits, and genuine opportunities for career progression, this role is ideal for someone who enjoys delivering exceptional customer service in a fast-paced environment.
As the first point of contact for customers, you'll play a key role in ensuring every customer receives a first-class experience while helping to maximise workshop efficiency and aftersales performance.
WHAT'S IN IT FOR YOU?
- Generous Annual Leave, Increasing with Length of Service
- Enhanced Family Leave
- Eyecare Vouchers
- Optional Critical Illness Cover
- Discounted Gym Memberships
- Home & Technology Vouchers
THE ROLE
As a Service Advisor, you'll be responsible for delivering an outstanding customer experience while ensuring the efficient day-to-day operation of the service department.
Key responsibilities include:
- Booking customer vehicles in for servicing, maintenance, and repairs
- Ensuring efficient workshop loading by liaising closely with the workshop team
- Keeping customers informed throughout the repair process
- Advising customers on additional work required and associated costs
- Upselling service plans, maintenance work, and aftersales products where appropriate
- Preparing estimates, invoices, and service documentation accurately
- Working closely with Technicians to ensure vehicles are completed on time
- Delivering exceptional customer service from vehicle check-in through to collection
ABOUT YOU
We're keen to hear from candidates who can demonstrate:
- Previous experience as a Service Advisor within the automotive industry
- Experience using Kerridge, 1Link, Pinnacle, or a similar Dealer Management System (DMS)
- A proven track record of upselling additional work, service plans, and aftersales products
- Excellent communication and customer service skills
- Strong organisational skills with the ability to prioritise workload effectively
- A positive, professional, and team-focused attitude
- Full UK Manual Driving Licence (subject to licence checks)
- Right to work in the UK (sponsorship is not available)
This is an excellent opportunity to join a dealership that values exceptional customer service, invests in its people, and offers genuine opportunities for long-term career progression within a supportive and rewarding working environment.
If you're an experienced Service Advisor looking for your next challenge, we'd love to hear from you.
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Service Advisor in Shrewsbury employer: AutoSkills (United Kingdom)
Join a leading accident repair centre in Liverpool, where your expertise as a MET Technician is truly valued. With a strong emphasis on quality and teamwork, you'll benefit from a supportive work culture that prioritises professional development, offering ongoing training and clear pathways for career progression. Enjoy a modern working environment with competitive pay, generous leave, and a range of employee benefits designed to enhance your well-being and work-life balance.
Contact Details:
AutoSkills (United Kingdom) Recruitment Team
