Service Advisor in Nuneaton

Hours: Monday to Friday, 8:00am - 5:30pm

Job Type: Full-Time, Permanent

LOOKING FOR A SERVICE ADVISOR ROLE WITH NO WEEKENDS?

Are you an experienced Automotive Service Advisor looking for a dealership that values customer satisfaction, rewards commercial performance and offers a genuine opportunity to progress?

Our client, a leading automotive group in Nuneaton, is looking for a confident and organised Service Advisor to join its busy Aftersales department.

Offering a basic salary of up to £30,000, an OTE of £34,000 with an uncapped bonus opportunity, and a Monday-to-Friday working week, this is an excellent opportunity for an experienced Service Advisor who wants a better work-life balance without sacrificing earning potential.

If you enjoy building customer relationships, keeping a workshop running smoothly and delivering outstanding customer service, this could be the ideal next step in your automotive career.

WHAT'S IN IT FOR YOU?

• NO WEEKENDS! Enjoy every Saturday and Sunday off.
• Monday-to-Friday working hours, 8:00am - 5:30pm.
• Work within a modern, professional and busy dealership environment.
• A bonus structure rewarding customer satisfaction and additional sales performance.
• Opportunities to progress into Senior Service Advisor and Service Manager positions.
• The chance to develop your Aftersales and customer relationship management skills.

THE ROLE: AUTOMOTIVE SERVICE ADVISOR

As a Service Advisor, you will be the first point of contact for customers visiting the Aftersales department, ensuring they receive an outstanding experience from vehicle check-in through to collection.

Working closely with customers, technicians and management, you will help coordinate workshop activity, communicate repair requirements and maximise customer satisfaction.

Your responsibilities will include:

• Customer service: Welcoming customers, understanding their requirements and providing a professional, friendly service throughout their visit.
• Workshop coordination: Managing bookings and workshop loading to maintain an efficient flow of work.
• Vehicle updates: Keeping customers informed of repair progress, additional work and expected completion times.
• Technical communication: Explaining vehicle faults, recommended repairs and maintenance requirements clearly and confidently.
• Upselling and sales: Identifying appropriate opportunities for additional repairs, tyres, service plans and preventative maintenance.
• Customer authorisation: Obtaining approval for additional work and ensuring customers understand the costs involved.
• Customer satisfaction: Maintaining high CSI scores and building long-term customer relationships.
• Administration: Preparing job cards, processing invoices and maintaining accurate service records.
• Warranty and service systems: Supporting warranty claims and processing 1Link authorisations where required.
• Dealer management systems: Using systems such as Kerridge, Pinnacle or Keyloop to manage service department activity.

ABOUT YOU

To be successful in this Service Advisor role, you will need:

• Previous experience as an Automotive Service Advisor, Aftersales Advisor or Dealership Service Advisor.
• Excellent communication and customer service skills.
• The ability to manage multiple customer requirements in a busy service department.
• A confident, professional telephone manner.
• Commercial awareness and the ability to identify appropriate additional sales opportunities.
• Experience working towards customer satisfaction, upselling or departmental performance targets.
• Familiarity with dealer management systems such as Kerridge, Pinnacle or Keyloop.
• A full, valid UK driving licence.

You’ll be organised, proactive and comfortable working alongside technicians and management to deliver an efficient, customer-focused Aftersales operation.

READY FOR YOUR NEXT SERVICE ADVISOR ROLE?

Take the next step in your automotive career and join a dealership where your customer service skills and commercial contribution can make a real difference.

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