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- Tasks: Manage service bookings and enhance customer experience while upselling services.
- Company: Dynamic car dealership with a focus on teamwork and customer satisfaction.
- Benefits: Competitive salary, birthday off, staff discounts, and bonus opportunities.
- Why this job: Join a vibrant team and make a difference in customer experiences every day.
- Qualifications: Previous Service Advisor experience and knowledge of DMS systems required.
- Other info: Enjoy a Monday to Friday schedule with no weekend work!
The predicted salary is between 30000 - 42000 £ per year.
Basic: £30,000 + Bonus
Hours: Monday - Friday 8am till 6pm - NO WEEKENDS
Location - Wokingham
Benefits:
- Birthday Off
- Death In Service
- Staff Discounts
Are you an enthusiastic, team player, hard working Service Advisor looking for a new opportunity within a Car Dealership?
Responsibilities of a Service Advisor:
- Arranging Service Department bookings.
- Ensure efficient workshop loading, whilst attending to all customer requirements to the expected standards.
- Up selling works to be completed and special offers/Service Plans.
Skills and Qualifications of a Service Advisor:
- Must have previous experience as a Service Advisor.
- Kerridge / 1 link / Pinnacle systems knowledge or similar DMS System.
- Previous experience Up selling.
- Full manual UK Driving Licence.
If you are interested in this Service Advisor position, please contact Kelsey @ Auto Skills and quote job number: 53190.
Service Advisor - Weekdays, Upsell & Customer Experience in Wokingham employer: autoskills-uk
Contact Detail:
autoskills-uk Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Service Advisor - Weekdays, Upsell & Customer Experience in Wokingham
✨Tip Number 1
Network like a pro! Reach out to your connections in the automotive industry and let them know you're on the hunt for a Service Advisor role. You never know who might have the inside scoop on job openings or can put in a good word for you.
✨Tip Number 2
Prepare for those interviews! Research common questions for Service Advisors and practice your responses. Highlight your upselling experience and customer service skills, as these are key in this role.
✨Tip Number 3
Show off your personality! When you get the chance to meet potential employers, be yourself. They want to see how you’ll fit into their team, so let your enthusiasm for the role shine through.
✨Tip Number 4
Don’t forget to apply through our website! We’ve got loads of opportunities waiting for you, and applying directly can sometimes give you an edge over other candidates. Plus, it’s super easy!
We think you need these skills to ace Service Advisor - Weekdays, Upsell & Customer Experience in Wokingham
Some tips for your application 🫡
Show Your Enthusiasm: When writing your application, let your passion for the role shine through. We want to see that you're not just looking for any job, but that you're genuinely excited about being a Service Advisor and contributing to our team.
Tailor Your Experience: Make sure to highlight your previous experience as a Service Advisor. We’re keen on seeing how your skills with systems like Kerridge or Pinnacle can benefit us, so don’t hold back on those details!
Upselling Skills Matter: Since upselling is a key part of the role, share specific examples of how you've successfully upsold in the past. This will show us that you understand the importance of customer experience and can drive sales.
Apply Through Our Website: We encourage you to apply directly through our website. It’s the best way for us to receive your application and ensures you don’t miss out on any important updates from us during the process.
How to prepare for a job interview at autoskills-uk
✨Know Your Stuff
Make sure you brush up on your knowledge of the car dealership industry and the specific systems mentioned in the job description, like Kerridge or Pinnacle. Being able to discuss your previous experience with these systems will show that you're ready to hit the ground running.
✨Show Off Your Upselling Skills
Prepare examples of how you've successfully upsold services in the past. Think about specific situations where you identified customer needs and recommended additional services or products. This will demonstrate your ability to drive sales and enhance customer experience.
✨Customer-Centric Mindset
Be ready to talk about how you prioritise customer satisfaction. Share stories that highlight your commitment to meeting customer needs and resolving issues effectively. This is crucial for a Service Advisor role, so make it clear that you understand the importance of a great customer experience.
✨Ask Insightful Questions
At the end of the interview, don’t forget to ask questions! Inquire about the team dynamics, the dealership's approach to customer service, or how they measure success in the Service Advisor role. This shows your genuine interest in the position and helps you assess if it's the right fit for you.