At a Glance
- Tasks: Lead a high-performing service department and drive exceptional customer experiences.
- Company: Join a leading truck dealership with a focus on growth and teamwork.
- Benefits: Competitive salary, performance bonuses, pension scheme, and career progression.
- Other info: Supportive management team and ongoing training for career stability.
- Why this job: Make a real impact in the commercial vehicle sector while developing your leadership skills.
- Qualifications: Experience in service management within truck or commercial vehicle dealerships.
The predicted salary is between 50000 - 50000 £ per year.
An excellent opportunity has arisen for an experienced Service Manager. We are seeking a proven leader with a strong background in truck dealerships who can drive departmental performance, maximise profitability, and deliver exceptional levels of customer service. The successful candidate will be responsible for overseeing the entire aftersales operation, ensuring both the front‑of‑house and workshop teams operate efficiently and achieve business objectives. This role would suit an experienced Service Manager, Aftersales Manager, or Senior Service Leader looking to take ownership of a high‑performing service department.
Key Responsibilities
- Department Leadership & Performance
- Take full responsibility for the day‑to‑day operation of the Service Department.
- Manage departmental budgets, profitability, and financial performance.
- Monitor and improve key performance indicators including labour sales, efficiency, productivity, recovery rates, and customer satisfaction.
- Develop and implement strategies to drive service revenue and long‑term business growth.
- Ensure departmental targets are achieved and exceeded where possible.
- Produce regular management reports and performance analysis.
- Customer Experience
- Lead the delivery of outstanding customer service throughout the service journey.
- Manage and resolve escalated customer concerns and complaints professionally and effectively.
- Monitor customer satisfaction scores and implement improvement plans where required.
- Develop customer retention strategies and identify opportunities to increase repeat business.
- Maintain strong relationships with fleet customers and key accounts.
- Team Management
- Lead, mentor, and develop Service Advisors, Workshop Controllers, and Workshop Supervisors.
- Oversee recruitment, onboarding, training, and succession planning within the department.
- Conduct performance reviews and manage individual development plans.
- Foster a positive, high‑performance culture focused on teamwork and accountability.
- Ensure staffing levels are appropriate to meet operational demands.
- Operational Excellence
- Work closely with workshop leadership to maximise technician productivity and workshop efficiency.
- Ensure all work is completed in line with manufacturer standards and company procedures.
- Maintain compliance with all health & safety, DVSA, and regulatory requirements.
- Drive continuous improvement initiatives across the department.
- Ensure warranty processes and service administration are completed accurately.
Candidate Requirements
- Essential:
- Previous experience as a Service Manager within a truck, HGV, or commercial vehicle dealership.
- Strong background managing both workshop and front‑of‑house service operations.
- Proven track record of achieving departmental profitability and operational targets.
- Experience leading and developing large service teams.
- Excellent customer service and complaint resolution skills.
- Strong commercial awareness and financial management capability.
- Knowledge of dealership systems, service processes, and manufacturer standards.
- Full UK Driving Licence.
- Desirable:
- Commercial Vehicle, HGV, or Truck manufacturer experience.
- Technical understanding of vehicle maintenance and repair operations.
- Experience managing fleet, contract maintenance, or key account customers.
What’s on Offer?
- Competitive salary package based on experience.
- Performance‑related bonus structure.
- Company pension scheme.
- Career progression opportunities within a growing business.
- Ongoing leadership and manufacturer training.
- Supportive senior management team.
- Long‑term career stability within the commercial vehicle sector.
Service Manager employer: autoskills-uk
As a Service Manager in our dynamic truck dealership, you will thrive in a supportive work culture that prioritises employee growth and development. With competitive salaries, performance-related bonuses, and ongoing training opportunities, we are committed to fostering a high-performance environment where your leadership can shine and contribute to long-term business success.
StudySmarter Expert Advice🤫
We think this is how you could land Service Manager
✨Get to Know the Company Culture
Before jumping into applications, it’s super helpful to understand the vibe at autoskills-uk. Check out their social media, read reviews on sites like Glassdoor, and see how they engage with customers. It'll give you clues on their values and help tailor your conversation during interviews.
✨Join Customer Support Communities
Dive into online communities like those on Reddit or LinkedIn where customer support pros hang out. Participating in discussions or asking questions can make you more visible to potential recruiters and help you learn about job openings at companies like autoskills-uk before they even post them.
✨Attend Job Fairs or Networking Events
Look out for local job fairs or events specifically for customer support roles. This is your chance to meet hiring managers face-to-face, and you might even get the opportunity to interview on the spot!
✨Show Off Your Skills with Customer Interactions
In the customer support world, showcasing your communication skills is key. Consider creating a short video introducing yourself or even doing a mock call to showcase your abilities. It's a memorable way to stand out, especially if you can share this during your interview process!
We think you need these skills to ace Service Manager
Some tips for your application 🫡
Show Off Your Communication Skills:In customer support, clear communication is key. Make sure your CV highlights any experience you've had in customer-facing roles and your ability to resolve issues. Don't shy away from including specific examples of how you've gone above and beyond to help customers – this really shows your potential in the role.
Tailor Your Cover Letter to autoskills-uk:Your cover letter is your chance to shine! Tell us why you want to work at autoskills-uk specifically. Mention any unique aspects of our company that resonate with you and how your skills can enhance our customer support. This personal touch will set your application apart from the rest!
Highlight Any Relevant Tools or Tech Skills:If you've used customer support software like Zendesk or Freshdesk or have experience with CRM systems, make sure to mention these in your application. Being familiar with industry-standard tools can be a big plus for us when we’re reviewing applications, as it shows you can hit the ground running!
Demonstrate Your Problem-Solving Skills:Customer support roles often require a knack for problem-solving. In your application, share examples of past experiences where you've tackled tough situations or resolved conflicts effectively. This will give us a good sense of how you handle challenges—an essential skill for success at autoskills-uk!
How to prepare for a job interview at autoskills-uk
✨Show Off Your People Skills
In customer support, it's all about communicating effectively. Prepare to share instances from your past experiences where you handled difficult customers or resolved conflicts. We want to hear how you empathised and found the best solutions, so think of specific examples to back up your stories!
✨Know the Tools of the Trade
Familiarise yourself with common customer support tools like Zendesk or Freshdesk, and make sure to review how you’ve used any similar systems in the past. During the interview, being able to discuss your hands-on experience with software or ticketing systems can really set you apart from the competition, so don’t skip this prep!
✨Show Genuine Enthusiasm
As this is a full-time role, employers want someone who isn’t just looking for any job, but wants to grow within customer support. Make sure to express your enthusiasm for helping customers and your desire to develop your skills. Show them why you're passionate about this field!
✨Practice Common Scenarios
Be prepared for role-playing scenarios where you might have to reassess a solution with a frustrated customer or explain a complex process in simple terms. Practising these common scenarios can help us feel more confident and demonstrate our practical skills effectively during the interview.
