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- Tasks: Assist customers with service orders and keep them updated on repairs.
- Company: Join a leading global commercial main dealer expanding their service department.
- Benefits: Enjoy a competitive salary and a supportive team environment.
- Why this job: Be part of a dynamic team that values customer service and teamwork.
- Qualifications: Strong communication skills and motor trade experience are essential.
- Other info: Rotating Saturday mornings and a focus on productivity.
The predicted salary is between 24000 - 36000 £ per year.
SERVICE ADVISOR
Salary = £30.000 Per Annum
Working Hours – 0800am to 17.30pm Monday to Friday (Rotating Saturday Mornings)
45 hours per week
Location – Brighouse
My client one of the leading Commercial Main Dealers globally is looking to expand their service department and requires an experienced Service Advisor / for their Brighouse Depot.
Responsibilities of a Service Advisor
·Writing orders for repair work
·Monitoring the repair process and keeping all customers informed.
·Up selling after sales services
·Ensuring workshop is working to 100% productivity by scheduling customer orders
Skills and Qualifications of a Service Advisor
·Excellent communication skills
·Kerridge experience hugely beneficial
·Second to none Customer Service skills
·Enthusiasm and is hard working
·Self-motivated and a team player
·Previous Technical / Mechanical background would be a clear advantage
·Motor trade experience is essential
#J-18808-Ljbffr
Service Advisor employer: autoskills-uk
Contact Detail:
autoskills-uk Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Service Advisor
✨Tip Number 1
Familiarise yourself with the Kerridge system, as it's a huge advantage for this role. If you haven't used it before, consider taking an online course or watching tutorials to get a basic understanding.
✨Tip Number 2
Brush up on your customer service skills by practising common scenarios you might face as a Service Advisor. Role-playing with a friend can help you feel more confident in handling customer inquiries and complaints.
✨Tip Number 3
Research the company and its services thoroughly. Knowing their offerings and how they stand out in the market will allow you to engage more effectively during interviews and demonstrate your enthusiasm for the role.
✨Tip Number 4
Network with professionals in the motor trade industry. Attend local events or join online forums to connect with others who can provide insights or even refer you to opportunities within the company.
We think you need these skills to ace Service Advisor
Some tips for your application 🫡
Tailor Your CV: Make sure your CV highlights relevant experience in customer service and any technical or mechanical background you have. Emphasise your communication skills and any previous roles that involved upselling or managing customer relationships.
Craft a Compelling Cover Letter: In your cover letter, express your enthusiasm for the Service Advisor role. Mention specific experiences that demonstrate your ability to keep customers informed and ensure productivity in a workshop setting.
Highlight Relevant Skills: Clearly outline your skills that match the job description, such as Kerridge experience, customer service excellence, and teamwork. Use examples to illustrate how you've successfully applied these skills in past roles.
Proofread Your Application: Before submitting, carefully proofread your application for any spelling or grammatical errors. A polished application reflects your attention to detail, which is crucial for a Service Advisor.
How to prepare for a job interview at autoskills-uk
✨Showcase Your Communication Skills
As a Service Advisor, excellent communication is key. Be prepared to demonstrate your ability to convey information clearly and effectively, both verbally and in writing. Practice explaining complex ideas simply, as you may need to do this with customers.
✨Highlight Your Customer Service Experience
Since the role requires second to none customer service skills, think of specific examples from your past experiences where you went above and beyond for a customer. This will show your potential employer that you understand the importance of customer satisfaction.
✨Familiarise Yourself with Kerridge
If you have experience with Kerridge, make sure to mention it during the interview. If not, do some research on it beforehand. Understanding how this software works can give you an edge over other candidates.
✨Demonstrate Your Technical Knowledge
Having a technical or mechanical background is advantageous. Be ready to discuss any relevant experience you have in the motor trade, and how it can help you in the role of a Service Advisor. This will show that you can relate to the workshop team and understand the repair process.
