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For Companies At a Glance
- Tasks: Help customers with service bookings and ensure their needs are met.
- Company: Join a dynamic car dealership in Newcastle, known for its supportive team culture.
- Benefits: Enjoy enhanced holidays, car schemes, and 24/7 health support.
- Why this job: Be part of a vibrant team while making a real impact on customer satisfaction.
- Qualifications: Previous experience as a Service Advisor and a full UK driving licence required.
- Other info: Contact James Jackson at Auto Skills to apply and quote job number: 49996.
The predicted salary is between 26000 - 34400 £ per year.
Overview
Service Advisor
Location: Southend on Sea
Are you an enthusiastic, team player, hard working Service Advisor looking for a new opportunity within a Car Dealership?
Responsibilities
- Arranging Service Department bookings.
- Ensure efficient workshop loading, whilst attending to all customer requirements to the expected standards.
- Upselling works to be completed and special offers/Service Plans
Skills and Qualifications
- Must have previous experience as a Service Advisor
- Kerridge / 1 link / Pinnacle systems knowledge or similar DMS System
- Previous experience Upselling
- Full manual UK Driving Licence
How to apply
If you are interested in this Service Advisor role, please contact Kelsey @ Auto Skills and quote job number: 52336
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Service Advisor employer: autoskills-uk
Contact Detail:
autoskills-uk Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Service Advisor
✨Tip Number 1
Familiarise yourself with the specific DMS systems mentioned in the job description, like Kerridge or Pinnacle. Having a solid understanding of these systems will not only boost your confidence but also demonstrate your readiness to hit the ground running.
✨Tip Number 2
Brush up on your upselling techniques. Since the role involves upselling services and special offers, practice how you can effectively communicate the benefits of additional services to customers, making them feel valued and informed.
✨Tip Number 3
Network within the automotive industry, especially in Newcastle. Attend local events or join online forums where you can connect with current Service Advisors or dealership staff. This could provide you with insider tips and potentially even a referral.
✨Tip Number 4
Prepare for potential interview questions by thinking about your previous experiences as a Service Advisor. Be ready to discuss specific situations where you successfully managed customer expectations or resolved issues, showcasing your problem-solving skills.
We think you need these skills to ace Service Advisor
Some tips for your application 🫡
Tailor Your CV: Make sure your CV highlights your previous experience as a Service Advisor. Include specific examples of how you've successfully arranged bookings and upsold services in the past.
Craft a Compelling Cover Letter: Write a cover letter that showcases your enthusiasm for the role and the company. Mention your familiarity with DMS systems like Kerridge or Pinnacle, and how your skills align with the responsibilities outlined in the job description.
Highlight Relevant Skills: In your application, emphasise your customer service skills and ability to work as part of a team. Provide examples of how you've met customer requirements and contributed to a positive workshop environment.
Proofread Your Application: Before submitting, carefully proofread your application for any spelling or grammatical errors. A polished application reflects your attention to detail, which is crucial for a Service Advisor role.
How to prepare for a job interview at autoskills-uk
✨Know the Company
Before your interview, take some time to research the car dealership. Understand their values, services, and any recent news. This will help you tailor your answers and show genuine interest in the role.
✨Highlight Your Experience
Make sure to discuss your previous experience as a Service Advisor. Be ready to provide specific examples of how you've successfully managed bookings, upsold services, and met customer expectations in past roles.
✨Demonstrate Customer Focus
As a Service Advisor, customer service is key. Prepare to share examples of how you've handled difficult customer situations or gone above and beyond to ensure customer satisfaction.
✨Familiarise Yourself with DMS Systems
Since knowledge of systems like Kerridge or Pinnacle is important, be prepared to discuss your experience with these or similar DMS systems. If you have any specific achievements related to these systems, make sure to mention them.
