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- Tasks: Help customers with service bookings and ensure their needs are met.
- Company: Join a dynamic car dealership in Ilford, known for its excellent customer service.
- Benefits: Enjoy a competitive salary with OTE of £35,000 and potential perks.
- Why this job: Be part of a supportive team and enhance your skills in a fast-paced environment.
- Qualifications: Previous experience as a Service Advisor and a full UK driving licence required.
- Other info: Contact Kelsey White at Auto Skills to apply and quote job number: 50988.
The predicted salary is between 28000 - 42000 £ per year.
Service Advisor
Basic Salary & OTE – £35,000
Location – Ilford
Are you an enthusiastic, team player, hard working Service Advisor looking for a new opportunity within a Car Dealership?
Responsibilities of a Service Advisor
Arranging Service Department bookings.
Ensure efficient workshop loading, whilst attending to all customer requirements to the expected standards.
Upselling works to be completed and special offers/Service Plans
Skills and Qualifications of a Service Advisor
Must have previous experience as a Service Advisor
Kerridge / 1 link / Pinnacle systems knowledge or similar DMS System
Previous experience Upselling
Full manual UK Driving Licence
If you are interested in this Service Advisor position, please contact Kelsey White @ Auto Skills and quote job number: 50988
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Service Advisor employer: autoskills-uk
Contact Detail:
autoskills-uk Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Service Advisor
✨Tip Number 1
Familiarise yourself with the specific DMS systems mentioned in the job description, like Kerridge or Pinnacle. Having a solid understanding of these systems will not only boost your confidence but also demonstrate your readiness to hit the ground running.
✨Tip Number 2
Brush up on your upselling techniques. Since the role involves upselling services and special offers, practice how you can effectively communicate the benefits of additional services to customers, making them feel valued and informed.
✨Tip Number 3
Network with current or former Service Advisors in the industry. They can provide insights into the dealership's culture and expectations, which can help you tailor your approach during interviews.
✨Tip Number 4
Prepare for common interview questions related to customer service scenarios. Think of examples from your past experience where you successfully handled customer inquiries or resolved issues, as this will showcase your problem-solving skills.
We think you need these skills to ace Service Advisor
Some tips for your application 🫡
Tailor Your CV: Make sure your CV highlights your previous experience as a Service Advisor. Include specific examples of how you've arranged bookings, managed customer requirements, and successfully upsold services.
Craft a Compelling Cover Letter: Write a cover letter that showcases your enthusiasm for the role and the dealership. Mention your familiarity with DMS systems like Kerridge or Pinnacle, and how your skills align with the responsibilities outlined in the job description.
Highlight Relevant Skills: In your application, emphasise your teamwork, communication skills, and ability to work under pressure. These are crucial for a Service Advisor role, so make sure they stand out.
Proofread Your Application: Before submitting, carefully proofread your application for any spelling or grammatical errors. A polished application reflects your attention to detail, which is essential in a customer-facing role.
How to prepare for a job interview at autoskills-uk
✨Show Your Enthusiasm
As a Service Advisor, your enthusiasm can set you apart. Make sure to express your passion for the automotive industry and your eagerness to help customers. A positive attitude can go a long way in making a great impression.
✨Demonstrate Your Upselling Skills
Since upselling is a key part of the role, prepare examples of how you've successfully upsold services or products in the past. Be ready to discuss specific situations where you identified customer needs and offered solutions.
✨Familiarise Yourself with DMS Systems
Knowledge of systems like Kerridge, 1 Link, or Pinnacle is crucial. Brush up on your understanding of these systems and be prepared to discuss how you've used them in previous roles. If you have experience with similar systems, highlight that too.
✨Prepare Questions for the Interviewer
Having thoughtful questions ready shows your interest in the role and the company. Ask about the team dynamics, the dealership's approach to customer service, or opportunities for professional development. This will demonstrate your commitment to the position.