Parts Advisor

Parts Advisor / Automotive Parts Advisor / Parts Sales Advisor

Location: West Hendon, North London

Salary: £34,000 per annum + Bonus (eligible following successful completion of probation)

Job Type: Full-Time, Permanent

Hours: Monday - Friday, 8:30am - 5:30pm, with a 1-hour unpaid lunch break.

Are you a customer-focused Parts Advisor looking for your next opportunity within the automotive industry?

This is an excellent opportunity to join an established automotive dealership in West Hendon as a Parts Advisor, offering a competitive salary of £34,000 per annum, with eligibility for a bonus following successful completion of your probation period.

You’ll play an important role in the day-to-day running of the parts department, working at the parts counter and handling customer enquiries both over the telephone and in branch. You’ll help customers identify the correct parts for their requirements while supporting the wider aftersales team to ensure an efficient and professional service.

• Opportunity to develop your career within an established automotive business.
• A varied role combining customer service, parts sales and aftersales support.

The Role

As a Parts Advisor, Automotive Parts Advisor or Parts Sales Advisor, you’ll be responsible for providing an efficient and professional parts service to customers and colleagues, ensuring enquiries are handled accurately and orders are processed effectively.

• Working at the parts counter, assisting customers with their parts requirements.
• Handling incoming telephone enquiries and providing helpful, professional advice.
• Dealing with customers visiting the branch and identifying the correct parts for their vehicles.
• Checking parts availability, pricing and ordering requirements.
• Processing parts orders accurately and efficiently.
• Liaising with suppliers to source parts and obtain availability information where required.
• Supporting the aftersales and workshop teams by ensuring technicians have access to the parts they need.
• Maintaining accurate stock records and helping keep the parts department organised.
• Ensuring customers receive excellent service throughout the enquiry and ordering process.
• Supporting the smooth day-to‑day operation of the parts department.

About You

To be considered for this Parts Advisor position, you’ll ideally have:

• Previous experience in a Parts Advisor, Parts Sales or similar customer-facing role.
• Strong customer service and communication skills, both over the telephone and face to face.
• Good organisational skills and excellent attention to detail.
• The ability to manage multiple enquiries while maintaining accuracy and efficiency.
• A professional, friendly and customer-focused approach.
• Good IT skills and confidence using computer systems to process orders and check parts availability.
• The ability to work effectively as part of a team.
• A proactive attitude and a willingness to learn and develop your automotive parts knowledge.
• Previous experience within an automotive dealership or motor factors environment would be advantageous.

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