Salary: £24,000 - £26,000 Basic Salary DOE
Job Type: Full-Time, Permanent
Working Hours: Monday - Friday, 8:00am - 5:00pm
Are you an organised, customer-focused professional looking for your next opportunity within the automotive industry? This Bodyshop Customer Service Assistant position in Heywood offers a basic salary of £24,000 - £26,000, depending on experience, with full-time, permanent employment and a consistent Monday-to-Friday working pattern.
If you enjoy helping customers, communicating clearly and keeping things running smoothly in a busy environment, this could be an excellent opportunity to develop your career within a vehicle accident repair setting.
WHAT'S IN IT FOR YOU?
- Monday-to-Friday working pattern.
- Consistent working hours of 8:00am - 5:00pm.
- Opportunity to build experience within the automotive accident repair sector.
- A varied role combining customer service, administration and communication.
THE ROLE
As a Bodyshop Customer Service Assistant, you'll help deliver a positive customer experience throughout the vehicle repair process. You'll support the day-to-day administration of the bodyshop, keeping customers informed and helping ensure information is communicated accurately between customers and the repair team.
Your responsibilities will include:
- Handling customer enquiries professionally by telephone and email.
- Providing customers with updates on vehicle repairs when information is available.
- Supporting appointment scheduling and customer communications.
- Maintaining accurate customer records and administrative information.
- Liaising with colleagues to help coordinate the customer journey.
- Assisting with general office administration and documentation.
- Delivering a friendly, professional service while managing competing priorities.
ABOUT YOU
- Previous experience in a customer service, reception or administrative role; automotive or bodyshop experience would be beneficial.
- Strong communication skills, with a professional and approachable telephone manner.
- Good organisational skills and attention to detail.
- Confident using computers and standard office software.
- Able to manage enquiries, prioritise tasks and maintain accurate records.
- A customer-focused approach, with the ability to remain calm and helpful in a busy environment.
- Reliable, proactive and comfortable working as part of a team.
Right to Work: Candidates must have the right to work in the UK. Proof of eligibility will be required prior to employment.
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Bodyshop Customer Service Assistant in Heywood employer: Autoskills-Uk
Join a dynamic team in Halifax as a Multiskilled Bodyshop Technician, where your expertise in both Panel and Paint is not only recognised but also rewarded with an attractive salary package and a Time Saved Bonus. Enjoy a supportive work culture that values quality workmanship, offers an excellent work-life balance with early finishes on Fridays, and provides opportunities for professional growth within a well-equipped bodyshop environment.
