Commercial Vehicle Service Advisor / Service Advisor
Location: Cardiff
Salary: £32,598 rising to £33,575 after successful probation
Hours: 40 hours per week, Monday-Friday between 7:00am-6:00pm + 1 in 3 Saturdays, 8:00am-1:00pm
Job Type: Full-Time, Permanent
Looking for your next opportunity in commercial vehicle aftersales? This is an excellent opportunity for an experienced Service Advisor to join a busy commercial vehicle operation, where your industry knowledge, customer service skills and ability to manage a busy workshop will be highly valued.
With a starting salary of £32,598, rising to £33,575 following successful probation, this is a great opportunity for an experienced Commercial Vehicle Service Advisor looking for a stable, long-term position within a professional environment.
What's in it for You?
- Salary rising to £33,575 after successful probation
- 40-hour working week
- Monday-Friday working pattern
- Saturday mornings only, 1 in 3 on a rota
- Long-term career opportunity
- Professional and supportive working environment
The Role
As a Commercial Vehicle Service Advisor, you will act as the key link between customers and the workshop, managing vehicles throughout the service and repair process and ensuring customers receive a professional and efficient service.
Your responsibilities will include:
- Managing customer enquiries by telephone, email and face-to-face
- Booking commercial vehicles into the workshop
- Understanding customer requirements and agreeing work to be carried out
- Preparing accurate job cards and estimates
- Liaising closely with Technicians and workshop management
- Keeping customers updated throughout the repair process
- Identifying additional work and obtaining customer authorisation
- Managing customer expectations and resolving queries professionally
- Ensuring all workshop administration is completed accurately
- Preparing vehicles for collection and explaining completed work
About You
The ideal candidate will have:
- Previous Service Advisor experience - essential
- Experience within a commercial vehicle, HGV or automotive workshop environment
- Strong customer service and communication skills
- Good understanding of vehicle servicing and repair processes
- Excellent organisation and attention to detail
- Ability to manage multiple jobs and priorities in a busy environment
- Confident telephone and face-to-face communication skills
- Professional and reliable approach
- Ability to work effectively as part of a team
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