At a Glance
- Tasks: Manage customer bookings and ensure excellent service in a fast-paced workshop.
- Company: Join a supportive team in the automotive industry with great career growth.
- Benefits: Competitive salary, 30 days leave, training, and employee perks like a cycle scheme.
- Other info: Enjoy a friendly work environment with opportunities for professional development.
- Why this job: Be the go-to person for customers and make their experience exceptional.
- Qualifications: Experience as a Service Advisor and strong communication skills required.
The predicted salary is between 30000 - 40000 £ per year.
Location: Bicester
Salary: Competitive DOE + Bonus
Hours: 44.5 hours per week, Monday to Friday (rotating shifts) + 1 in 3 Saturday mornings
Are you an experienced Service Advisor with a background in commercial vehicles or automotive? Do you enjoy delivering excellent customer service while working in a fast-paced workshop environment?
What's on Offer
- Manufacturer training and ongoing career development
- 30 days annual leave including bank holidays, increasing with service
- Holiday purchase scheme
- Company pension
- EV Salary Sacrifice Scheme
- Free Class IV MOT
- £1,500 employee referral bonus
- Full paternity pay
- Cycle to Work scheme
- On-site parking
- Friendly, supportive working environment
The Role
- Manage customer bookings and workshop schedules
- Keep customers updated throughout the repair process
- Raise job cards, invoices and warranty paperwork
- Liaise with technicians, parts and workshop teams
- Promote additional workshop services where appropriate
- Maintain accurate service records and ensure excellent customer satisfaction
What We're Looking For
- Previous Service Advisor experience within HGV, LCV or automotive
- Excellent communication and customer service skills
- Strong organisation and administration abilities
- Ability to prioritise workload in a busy environment
- A proactive, team-focused approach
Contact Amy at Auto Skills UK quoting Reference: 54074 to find out more or apply today.
Service Advisor in Bicester employer: autoskills-uk
Join a dynamic team in Bicester as a Service Advisor, where your expertise in the automotive sector will be valued and nurtured. With a commitment to employee growth through manufacturer training and a supportive work culture, we offer competitive benefits including generous annual leave, a pension scheme, and a cycle to work initiative. Experience a fulfilling career in a friendly environment that prioritises customer satisfaction and teamwork.
StudySmarter Expert Advice🤫
We think this is how you could land Service Advisor in Bicester
✨Get to Know the Company Culture
Before jumping into applications, it’s super helpful to understand the vibe at autoskills-uk. Check out their social media, read reviews on sites like Glassdoor, and see how they engage with customers. It'll give you clues on their values and help tailor your conversation during interviews.
✨Join Customer Support Communities
Dive into online communities like those on Reddit or LinkedIn where customer support pros hang out. Participating in discussions or asking questions can make you more visible to potential recruiters and help you learn about job openings at companies like autoskills-uk before they even post them.
✨Attend Job Fairs or Networking Events
Look out for local job fairs or events specifically for customer support roles. This is your chance to meet hiring managers face-to-face, and you might even get the opportunity to interview on the spot!
✨Show Off Your Skills with Customer Interactions
In the customer support world, showcasing your communication skills is key. Consider creating a short video introducing yourself or even doing a mock call to showcase your abilities. It's a memorable way to stand out, especially if you can share this during your interview process!
We think you need these skills to ace Service Advisor in Bicester
Some tips for your application 🫡
Show Off Your Communication Skills:In customer support, clear communication is key. Make sure your CV highlights any experience you've had in customer-facing roles and your ability to resolve issues. Don't shy away from including specific examples of how you've gone above and beyond to help customers – this really shows your potential in the role.
Tailor Your Cover Letter to autoskills-uk:Your cover letter is your chance to shine! Tell us why you want to work at autoskills-uk specifically. Mention any unique aspects of our company that resonate with you and how your skills can enhance our customer support. This personal touch will set your application apart from the rest!
Highlight Any Relevant Tools or Tech Skills:If you've used customer support software like Zendesk or Freshdesk or have experience with CRM systems, make sure to mention these in your application. Being familiar with industry-standard tools can be a big plus for us when we’re reviewing applications, as it shows you can hit the ground running!
Demonstrate Your Problem-Solving Skills:Customer support roles often require a knack for problem-solving. In your application, share examples of past experiences where you've tackled tough situations or resolved conflicts effectively. This will give us a good sense of how you handle challenges—an essential skill for success at autoskills-uk!
How to prepare for a job interview at autoskills-uk
✨Show Off Your People Skills
In customer support, it's all about communicating effectively. Prepare to share instances from your past experiences where you handled difficult customers or resolved conflicts. We want to hear how you empathised and found the best solutions, so think of specific examples to back up your stories!
✨Know the Tools of the Trade
Familiarise yourself with common customer support tools like Zendesk or Freshdesk, and make sure to review how you’ve used any similar systems in the past. During the interview, being able to discuss your hands-on experience with software or ticketing systems can really set you apart from the competition, so don’t skip this prep!
✨Show Genuine Enthusiasm
As this is a full-time role, employers want someone who isn’t just looking for any job, but wants to grow within customer support. Make sure to express your enthusiasm for helping customers and your desire to develop your skills. Show them why you're passionate about this field!
✨Practice Common Scenarios
Be prepared for role-playing scenarios where you might have to reassess a solution with a frustrated customer or explain a complex process in simple terms. Practising these common scenarios can help us feel more confident and demonstrate our practical skills effectively during the interview.
