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For Companies At a Glance
- Tasks: Guide claimants through the warranty claims process and provide accurate advice.
- Company: Join AutoProtect Group, a leader in transforming the automotive industry with innovative solutions.
- Benefits: Enjoy a competitive salary, full-time hours, and a supportive team environment.
- Why this job: Be part of a dynamic team that values customer service and innovation in the automotive sector.
- Qualifications: Customer service experience and good communication skills are essential; mechanical knowledge is a plus.
- Other info: This role is based in Harlow, with occasional Saturday shifts.
The predicted salary is between 28000 - 30000 £ per year.
The Claims Team are looking for a Warranty Triage Handler to guide claimants through the claims process, giving advice regarding suitable repairers and relevant liabilities. Service Advisors qualify claims under supervision, ensuring accurate and speedy claims resolution giving regard to company procedures, insured liabilities and customer sensitivities.
What you’ll do:
- Provide accurate claims advice across a variety of products
- Resolve claims across a variety of platforms, telephone, fax, email and online
- Understanding our various customers’ requirements and working with them to ensure they are properly dealt with
- Maintain company service levels
- Provide support to the Sales team by providing accurate and timely information
- Provide professional and friendly service
- Produce reports/spreadsheets on claims issues/queries on request
- Arrange vehicle assessments
- Other reasonable duties as required
What you’ll bring:
Skills and competencies
- A high level of literacy and numeracy
- Initiative
- Good written and oral communication skills
- The ability to discuss the workings of the modern motor vehicle
- Ability to work effectively under pressure both within a team or on own initiative
- Good planning and organizing skills with the ability to prioritise
What we’re looking for:
Essential:
- Experience in a customer service role
- Microsoft Office including Word and Excel
- Good understanding of voice/soft skill
- Mechanical background or equivalent service advisor experience demonstrating knowledge of the basic workings of a modern motor vehicle
Preferred:
- Experience in a FCA regulated environment
- A background in insurance product administration and claims resolution
- Hands on mechanical background
Unfortunately, we are unable to provide sponsorship for work permits. Please only apply if you have the right to work in the UK.
Warranty Specialist employer: AutoProtect
Contact Detail:
AutoProtect Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Warranty Specialist
✨Tip Number 1
Familiarise yourself with the automotive industry, especially the workings of modern vehicles. This knowledge will not only help you in interviews but also demonstrate your genuine interest in the role.
✨Tip Number 2
Brush up on your customer service skills, particularly in handling claims and resolving issues. Be prepared to share examples of how you've successfully managed customer interactions in the past.
✨Tip Number 3
Network with professionals in the automotive and insurance sectors. Engaging with others in the field can provide valuable insights and potentially lead to referrals for the position.
✨Tip Number 4
Research AutoProtect Group's products and services thoroughly. Understanding their offerings will allow you to speak confidently about how you can contribute to their mission during the interview.
We think you need these skills to ace Warranty Specialist
Some tips for your application 🫡
Tailor Your CV: Make sure your CV highlights relevant experience in customer service and any mechanical background. Emphasise skills that align with the job description, such as communication and problem-solving abilities.
Craft a Compelling Cover Letter: Write a cover letter that specifically addresses the role of Warranty Triage Handler. Mention your understanding of the claims process and how your previous experience makes you a suitable candidate for this position.
Showcase Relevant Skills: In your application, clearly demonstrate your proficiency in Microsoft Office, particularly Word and Excel. Provide examples of how you've used these tools in past roles to support your claims or customer service work.
Highlight Your Initiative: Discuss instances where you've taken initiative in previous roles, especially in high-pressure situations. This will show your ability to work effectively both independently and as part of a team, which is crucial for this position.
How to prepare for a job interview at AutoProtect
✨Know Your Claims Process
Familiarise yourself with the claims process and the specific products offered by the company. Being able to discuss how you would guide claimants through this process will show your understanding of the role.
✨Demonstrate Customer Service Skills
Prepare examples from your past experiences that highlight your customer service skills. The interviewers will be looking for your ability to handle sensitive situations and provide professional support.
✨Showcase Your Mechanical Knowledge
Brush up on your knowledge of modern motor vehicles and their workings. Be ready to discuss any relevant experience you have, as this will be crucial in advising customers effectively.
✨Prepare for Scenario Questions
Expect scenario-based questions where you may need to resolve a hypothetical claim. Practising how you would approach these situations can help you articulate your thought process during the interview.
