Find a job 
Featured Companies 
Featured Universities 
For Companies At a Glance
- Tasks: Guide claimants through the warranty claims process and provide accurate advice.
- Company: Join AutoProtect Group, a leader in transforming the automotive industry with innovative solutions.
- Benefits: Enjoy a competitive salary, full-time hours, and a supportive team environment.
- Why this job: Be part of a dynamic team that values customer service and innovation in the automotive sector.
- Qualifications: Customer service experience and good communication skills are essential; mechanical knowledge is a plus.
- Other info: This role is based in Harlow, with occasional Saturday shifts.
The predicted salary is between 28000 - 30000 £ per year.
The Claims Team are looking for a Warranty Triage Handler to guide claimants through the claims process, giving advice regarding suitable repairers and relevant liabilities. Service Advisors qualify claims under supervision, ensuring accurate and speedy claims resolution giving regard to company procedures, insured liabilities and customer sensitivities.
What you’ll do:
- Provide accurate claims advice across a variety of products
- Resolve claims across a variety of platforms, telephone, fax, email and online
- Understanding our various customers’ requirements and working with them to ensure they are properly dealt with
- Maintain company service levels
- Provide support to the Sales team by providing accurate and timely information
- Provide professional and friendly service
- Produce reports/spreadsheets on claims issues/queries on request
- Arrange vehicle assessments
- Other reasonable duties as required
What you’ll bring:
Skills and competencies
- A high level of literacy and numeracy
- Initiative
- Good written and oral communication skills
- The ability to discuss the workings of the modern motor vehicle
- Ability to work effectively under pressure both within a team or on own initiative
- Good planning and organizing skills with the ability to prioritise
What we’re looking for:
Essential:
- Experience in a customer service role
- Microsoft Office including Word and Excel
- Good understanding of voice/soft skill
- Mechanical background or equivalent service advisor experience demonstrating knowledge of the basic workings of a modern motor vehicle
Preferred:
- Experience in a FCA regulated environment
- A background in insurance product administration and claims resolution
- Hands on mechanical background
Unfortunately, we are unable to provide sponsorship for work permits. Please only apply if you have the right to work in the UK.
Warranty Specialist employer: AutoProtect
Contact Detail:
AutoProtect Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Warranty Specialist
✨Tip Number 1
Familiarise yourself with the automotive industry, especially the workings of modern vehicles. This knowledge will not only help you in interviews but also demonstrate your genuine interest in the role.
✨Tip Number 2
Brush up on your customer service skills. Since the role involves guiding claimants through the claims process, showcasing your ability to communicate effectively and empathetically will set you apart.
✨Tip Number 3
Network with professionals in the automotive and insurance sectors. Engaging with others in these fields can provide valuable insights and potentially lead to referrals for the position.
✨Tip Number 4
Prepare for situational questions that may arise during the interview. Think about how you would handle various customer scenarios, as this will showcase your problem-solving abilities and readiness for the role.
We think you need these skills to ace Warranty Specialist
Some tips for your application 🫡
Understand the Role: Before applying, make sure you fully understand the responsibilities of a Warranty Triage Handler. Familiarise yourself with the claims process and the skills required, such as customer service experience and knowledge of vehicle mechanics.
Tailor Your CV: Customise your CV to highlight relevant experience in customer service and any mechanical background you may have. Emphasise your communication skills and ability to work under pressure, as these are crucial for the role.
Craft a Compelling Cover Letter: Write a cover letter that showcases your enthusiasm for the position and the company. Mention specific experiences that demonstrate your suitability for the role, particularly in claims resolution and customer interaction.
Proofread Your Application: Before submitting, carefully proofread your application materials. Check for spelling and grammatical errors, and ensure that all information is clear and concise. A polished application reflects your attention to detail.
How to prepare for a job interview at AutoProtect
✨Know Your Claims Process
Familiarise yourself with the claims process and the specific products offered by the company. Being able to discuss how you would guide claimants through this process will demonstrate your understanding of the role.
✨Showcase Your Customer Service Skills
Prepare examples from your previous experience that highlight your customer service skills. Be ready to discuss how you've resolved issues and provided support in a fast-paced environment.
✨Demonstrate Technical Knowledge
Brush up on your knowledge of modern motor vehicles and their workings. Being able to discuss mechanical concepts will show that you have the technical background necessary for the role.
✨Prepare Questions for the Interviewers
Think of insightful questions to ask about the company culture, team dynamics, and expectations for the role. This shows your genuine interest in the position and helps you assess if it's the right fit for you.
