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For Companies At a Glance
- Tasks: Guide claimants through the claims process and provide accurate advice.
- Company: Join a cutting-edge company transforming the automotive industry with innovative solutions.
- Benefits: Enjoy a full-time role with a supportive team and opportunities for growth.
- Why this job: Be part of a dynamic environment that values innovation and customer satisfaction.
- Qualifications: Mechanical background or service advisor experience required; knowledge of vehicle workings is essential.
- Other info: Work Monday to Friday with occasional Saturday shifts; flexible and engaging workplace culture.
The predicted salary is between 28800 - 48000 £ per year.
The Claims Team are looking for a Warranty Triage Handler to guide claimants through the claims process, giving advice regarding suitable repairers and relevant liabilities. Service Advisors qualify claims under supervision, ensuring accurate and speedy claims resolution giving regard to company procedures, insured liabilities and customer sensitivities.
- Provide accurate claims advice across a variety of products
- Resolve claims across a variety of platforms: telephone, fax, email and online
- Produce reports/spreadsheets on claims issues/queries on request
- Good planning and organizing skills with the ability to prioritise
- Proficient in Microsoft Office including Word and Excel
- Mechanical background or equivalent service advisor experience demonstrating knowledge of the basic workings of a modern motor vehicle
- A background in insurance product administration and claims resolution
- Hands-on mechanical background
Are you ready to be part of an innovative company that’s transforming the automotive industry?
Contact Detail:
AutoProtect Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Specialist Sales Support
✨Tip Number 1
Familiarise yourself with the automotive claims process and the specific products offered by StudySmarter. Understanding the nuances of warranty claims and repair options will help you stand out during discussions.
✨Tip Number 2
Brush up on your Microsoft Office skills, particularly Excel, as you'll likely need to produce reports and spreadsheets. Being proficient in these tools can demonstrate your organisational abilities and attention to detail.
✨Tip Number 3
Leverage your mechanical background or service advisor experience by preparing examples of how you've successfully resolved claims or provided customer support in the past. Real-life scenarios can showcase your problem-solving skills.
✨Tip Number 4
Network with professionals in the automotive and insurance sectors. Engaging with industry contacts can provide insights into the role and may even lead to referrals, increasing your chances of landing the job with us.
We think you need these skills to ace Specialist Sales Support
Some tips for your application 🫡
Understand the Role: Read the job description carefully to understand the responsibilities and requirements of the Specialist Sales Support position. Tailor your application to highlight relevant experience in claims resolution and customer service.
Highlight Relevant Experience: Emphasise any previous roles that involved claims handling, customer support, or mechanical knowledge. Use specific examples to demonstrate your skills in resolving claims and advising customers.
Showcase Technical Skills: Mention your proficiency in Microsoft Office, particularly Word and Excel, as well as any mechanical background you have. This will show that you are equipped to handle the technical aspects of the role.
Craft a Compelling Cover Letter: Write a cover letter that reflects your enthusiasm for the role and the company. Discuss how your skills align with their mission of transforming the automotive industry and your readiness to contribute to their innovative team.
How to prepare for a job interview at AutoProtect
✨Showcase Your Mechanical Knowledge
Since the role requires a mechanical background, be prepared to discuss your experience with modern motor vehicles. Highlight any relevant qualifications or hands-on experience that demonstrates your understanding of automotive mechanics.
✨Demonstrate Your Claims Experience
The position involves guiding claimants through the claims process. Be ready to share specific examples of your previous work in insurance product administration and claims resolution, focusing on how you handled various claims scenarios.
✨Highlight Your Organisational Skills
Good planning and organising skills are essential for this role. Prepare to discuss how you prioritise tasks and manage your time effectively, especially when dealing with multiple claims across different platforms.
✨Familiarise Yourself with Microsoft Office
As the job requires proficiency in Microsoft Word and Excel, brush up on your skills in these applications. Be ready to discuss how you've used them in previous roles, particularly in producing reports or managing data related to claims.
