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For Companies At a Glance
- Tasks: Guide claimants through the claims process and provide accurate advice.
- Company: Join a cutting-edge company transforming the automotive industry with innovative solutions.
- Benefits: Enjoy a full-time role with a supportive team and opportunities for growth.
- Why this job: Be part of a dynamic environment that values innovation and customer satisfaction.
- Qualifications: Mechanical background or service advisor experience required; knowledge of vehicle workings is essential.
- Other info: Work Monday to Friday with occasional Saturday shifts; perfect for those seeking stability.
The predicted salary is between 30000 - 42000 £ per year.
The Claims Team are looking for a Warranty Triage Handler to guide claimants through the claims process, giving advice regarding suitable repairers and relevant liabilities. Service Advisors qualify claims under supervision, ensuring accurate and speedy claims resolution giving regard to company procedures, insured liabilities and customer sensitivities.
- Provide accurate claims advice across a variety of products
- Resolve claims across a variety of platforms: telephone, fax, email and online
- Produce reports/spreadsheets on claims issues/queries on request
- Good planning and organizing skills with the ability to prioritise
- Proficient in Microsoft Office including Word and Excel
- Mechanical background or equivalent service advisor experience demonstrating knowledge of the basic workings of a modern motor vehicle
- A background in insurance product administration and claims resolution
- Hands-on mechanical background
Are you ready to be part of an innovative company that’s transforming the automotive industry?
Contact Detail:
AutoProtect Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Specialist Client Services
✨Tip Number 1
Familiarise yourself with the automotive claims process. Understanding how claims are handled and the common issues that arise will help you stand out during interviews, as you'll be able to speak confidently about your knowledge.
✨Tip Number 2
Brush up on your Microsoft Office skills, especially Excel. Being able to create reports and manage data efficiently is crucial for this role, so consider taking a quick online course or tutorial to enhance your proficiency.
✨Tip Number 3
Network with professionals in the automotive and insurance sectors. Attend industry events or join relevant online forums to connect with people who can provide insights or even refer you to opportunities within companies like ours.
✨Tip Number 4
Prepare for situational interview questions by thinking of examples from your past experiences where you've successfully resolved claims or dealt with customer sensitivities. This will demonstrate your problem-solving skills and customer service orientation.
We think you need these skills to ace Specialist Client Services
Some tips for your application 🫡
Tailor Your CV: Make sure your CV highlights relevant experience in claims resolution and customer service. Emphasise any mechanical background or service advisor roles you've held, as these are crucial for the Specialist Client Services position.
Craft a Compelling Cover Letter: In your cover letter, express your enthusiasm for the role and the company. Mention specific aspects of the job description that resonate with you, such as guiding claimants through the process and your ability to provide accurate claims advice.
Showcase Your Skills: Highlight your planning and organisational skills in your application. Provide examples of how you've prioritised tasks in previous roles, especially in high-pressure environments like claims handling.
Proofread Your Application: Before submitting, carefully proofread your application for any spelling or grammatical errors. A polished application reflects your attention to detail, which is essential in the claims process.
How to prepare for a job interview at AutoProtect
✨Understand the Claims Process
Familiarise yourself with the claims process and the specific responsibilities of a Warranty Triage Handler. Be prepared to discuss how you would guide claimants through this process and provide examples from your past experience.
✨Showcase Your Mechanical Knowledge
Since a mechanical background is essential, be ready to demonstrate your understanding of modern motor vehicle workings. You might want to prepare some examples of how your mechanical knowledge has helped in previous roles.
✨Highlight Your Organisational Skills
The role requires good planning and organising skills. Think of instances where you've successfully prioritised tasks or managed multiple claims simultaneously, and be ready to share these during the interview.
✨Be Proficient with Microsoft Office
As the job involves producing reports and spreadsheets, ensure you're comfortable discussing your proficiency with Microsoft Word and Excel. You could even mention specific functions or features you frequently use to enhance your productivity.
