Senior Technician (Claims Advisor role)

About the Company

We are a leading organization in the insurance sector, committed to providing exceptional service and support to our clients. Our mission is to ensure that every claim is handled with the utmost care and efficiency, fostering a culture of integrity and customer focus.

About the Role

The Senior Technical Claims Advisor will play a crucial role in qualifying claims and ensuring accurate and speedy claims processing while adhering to company procedures and maintaining customer sensitivity.

Responsibilities

• To qualify claims and ensure accurate and speedy claims giving excellent regard to company procedures, ensured liabilities and customer sensitivity.
• Provide accurate claims advice across a variety of products and the processes involved within your handling limit.
• Other reasonable duties as required.
• Resolve claims across a variety of platforms, telephone, email and online.
• Collect accurate information and documents to proceed with a claim remaining within Average Claims Spend.
• Understanding our various customers’ requirements and working with them to ensure they are properly dealt with.
• Maintain company service levels and deliver on set KPI’s.
• Consider and validate High Value Claims in accordance with AP referral process.
• Provide technical advice and support to the Claims Team.
• Provide support to the Sales team by providing accurate and timely information.
• Provide professional and friendly service.
• Ensure fair settlement of a valid claim.
• Service in accordance with industry and company guidelines.
• Handle any complaints associated with a claim as per the complaints process and carry out any Manager Call backs.
• Manage all administration aspects of the claim including exception reports.

Qualifications

• Comprehensive Motor Vehicle Technical knowledge i.e. repairs, maintenance and diagnostics.
• Microsoft Office including Word and Excel.
• Good understanding of voice/soft skill.
• Technical qualification such as City and Guilds NVQ in relevant subject.

Required Skills

• Excellent interpersonal and customer service skills.
• A high level of literacy and numeracy.
• Active listening skills.
• Initiative and the ability to adapt quickly to different situations.
• Good written and oral communication skills.
• Ability to work effectively under pressure both within a team or on own initiative.
• Good planning and organizing skills with the ability to prioritise.

Preferred Skills

• Experience in an FCA regulated environment.
• A background in insurance product administration and claims resolution.

Pay range and compensation package

Competitive salary based on experience and qualifications.

Equal Opportunity Statement

We are an equal opportunity employer and are committed to creating a diverse and inclusive workplace. We encourage applications from all qualified individuals regardless of race, gender, age, sexual orientation, disability, or any other characteristic.