At a Glance
- Tasks: Engage clients, educate on products, and support their journey with tailored training and insights.
- Company: Join Mobility Global, a leader in automotive intelligence and innovation.
- Benefits: Competitive salary, health benefits, retirement savings, and incentive opportunities.
- Other info: Dynamic work environment with opportunities for professional growth and development.
- Why this job: Make a real impact in the automotive industry while building strong client relationships.
- Qualifications: 2+ years in client engagement, excellent communication skills, and a proactive attitude.
The predicted salary is between 37800 - 46200 £ per year.
At Mobility Global, our mission is to provide the trusted information that helps billions of people build, sell, and own vehicles with confidence. As we shape the next generation of automotive intelligence through innovation, AI, and industry-leading data, we're creating new opportunities for our customers, our business, and our people. Join a team singularly focused on transforming the automotive industry.
What You'll Do
- Plan and execute proactive client engagement activities such as onboarding, migration, adoption, and value reviews in collaboration with Sales, Marketing, Product, and other teams.
- Educate clients on the capabilities of Mobility Global products to boost usage, awareness, and value realization.
- Provide tailored training and enablement on platform features, new releases, and migration-related changes based on user roles, workflows, and customer needs.
- Support customers through platform migrations, helping them navigate change, build confidence in new products and capabilities, and maximise the value they get from new platforms.
- Monitor product usage patterns and translate insights into actionable steps to support renewals and upsell opportunities.
- Build and maintain strong relationships with senior client contacts, understanding their goals, challenges, and concerns through active listening and empathy.
- Understand the client’s business context and market environment to recommend practical solutions through education or by connecting them with internal experts.
- Capture and relay client feedback, challenges, and opportunities to Product and other teams, helping to inform product development, migration planning, and the overall customer experience.
- Use CRM tools (e.g., Salesforce, SalesLoft) and internal systems to document activities, manage follow-ups, and meet targets.
- Prioritise tasks based on importance and urgency, managing multiple accounts effectively.
- Contribute to team initiatives aimed at improving processes, sharing best practices, and enhancing overall efficiency.
- Share knowledge, best practices, and guidance with team members to support consistent, high-quality client engagement.
- Resolve varied and non-routine client issues with resourcefulness, collaborating with internal stakeholders to deliver timely and effective solutions.
What We're Looking For
- Typically 2+ years of experience in financial services or a sales/account management role with client engagement, enablement, or adoption activities.
- Positive, proactive attitude with strong teamwork skills.
- Excellent listening and communication skills, with the ability to explain complex or technical information clearly to diverse audiences and build confidence during periods of change.
- Proven ability to maintain strong relationships with senior client contacts and ensure high satisfaction.
- Goal-oriented with strong organisational and multitasking skills in a fast-paced environment.
- Experience in a consultative sales or client-facing role, handling challenging situations and resolving non-routine issues.
- Bachelor’s degree.
- Comfortable working in an environment of change, with the ability to adapt quickly, learn new products and platforms, and help customers navigate change with confidence.
- Proficiency in MS Office (Word, Excel, PowerPoint).
Preferred Qualifications
- Knowledge of CRM systems (e.g., Salesforce, SalesLoft) or Customer Success Platforms.
- Additional language skills, particularly French or German, are preferred for roles supporting customers across EMEA.
- Experience with usage analytics and developing account profiles for engagement strategies.
- Experience supporting customers through platform migrations, product launches, implementations, or other significant changes.
- Creativity in proposing new ideas and identifying opportunities for process improvements.
- A track record of professional growth through training and development initiatives.
Compensation
Compensation for this position will be determined based on factors including geographic location, local market conditions, skills, qualifications, experience, and internal equity. Mobility Global is committed to providing competitive and equitable compensation aligned with local market practices.
What’s In It for You
- Competitive compensation package, including base salary and incentive opportunities where applicable.
- Comprehensive health and wellness benefits for employees and eligible dependents.
- Retirement savings programs, including company matching contributions where available.
Equal Opportunity Employer
Mobility Global is proud to be an Equal Opportunity Employer. We value diverse perspectives and are committed to fostering an inclusive workplace where everyone is respected, supported, and empowered to succeed. We provide reasonable accommodations throughout the hiring process and employment for qualified individuals with disabilities.
Recruitment Fraud Alert
Mobility Global will never ask candidates to pay money at any stage of the hiring process, including for applications, interviews, background checks, training, or equipment. If you receive a suspicious communication or request for payment or personal financial information, please exercise caution and report it immediately.
Customer Success Manager employer: automotiveMastermind Inc.
Mobility Global is an exceptional employer, offering a dynamic work culture that prioritises innovation and collaboration in the automotive industry. With a strong commitment to employee growth, comprehensive health benefits, and competitive compensation packages, team members are empowered to thrive in their roles while contributing to meaningful change. Located in vibrant cities like London and Paris, employees enjoy a diverse and inclusive environment that fosters creativity and professional development.
StudySmarter Expert Advice🤫
We think this is how you could land Customer Success Manager
✨Get to Know the Company Culture
Before jumping into applications, it’s super helpful to understand the vibe at automotiveMastermind Inc.. Check out their social media, read reviews on sites like Glassdoor, and see how they engage with customers. It'll give you clues on their values and help tailor your conversation during interviews.
✨Join Customer Support Communities
Dive into online communities like those on Reddit or LinkedIn where customer support pros hang out. Participating in discussions or asking questions can make you more visible to potential recruiters and help you learn about job openings at companies like automotiveMastermind Inc. before they even post them.
✨Attend Job Fairs or Networking Events
Look out for local job fairs or events specifically for customer support roles. This is your chance to meet hiring managers face-to-face, and you might even get the opportunity to interview on the spot!
✨Show Off Your Skills with Customer Interactions
In the customer support world, showcasing your communication skills is key. Consider creating a short video introducing yourself or even doing a mock call to showcase your abilities. It's a memorable way to stand out, especially if you can share this during your interview process!
We think you need these skills to ace Customer Success Manager
Some tips for your application 🫡
Show Off Your Communication Skills:In customer support, clear communication is key. Make sure your CV highlights any experience you've had in customer-facing roles and your ability to resolve issues. Don't shy away from including specific examples of how you've gone above and beyond to help customers – this really shows your potential in the role.
Tailor Your Cover Letter to automotiveMastermind Inc.:Your cover letter is your chance to shine! Tell us why you want to work at automotiveMastermind Inc. specifically. Mention any unique aspects of our company that resonate with you and how your skills can enhance our customer support. This personal touch will set your application apart from the rest!
Highlight Any Relevant Tools or Tech Skills:If you've used customer support software like Zendesk or Freshdesk or have experience with CRM systems, make sure to mention these in your application. Being familiar with industry-standard tools can be a big plus for us when we’re reviewing applications, as it shows you can hit the ground running!
Demonstrate Your Problem-Solving Skills:Customer support roles often require a knack for problem-solving. In your application, share examples of past experiences where you've tackled tough situations or resolved conflicts effectively. This will give us a good sense of how you handle challenges—an essential skill for success at automotiveMastermind Inc.!
How to prepare for a job interview at automotiveMastermind Inc.
✨Show Off Your People Skills
In customer support, it's all about communicating effectively. Prepare to share instances from your past experiences where you handled difficult customers or resolved conflicts. We want to hear how you empathised and found the best solutions, so think of specific examples to back up your stories!
✨Know the Tools of the Trade
Familiarise yourself with common customer support tools like Zendesk or Freshdesk, and make sure to review how you’ve used any similar systems in the past. During the interview, being able to discuss your hands-on experience with software or ticketing systems can really set you apart from the competition, so don’t skip this prep!
✨Show Genuine Enthusiasm
As this is a full-time role, employers want someone who isn’t just looking for any job, but wants to grow within customer support. Make sure to express your enthusiasm for helping customers and your desire to develop your skills. Show them why you're passionate about this field!
✨Practice Common Scenarios
Be prepared for role-playing scenarios where you might have to reassess a solution with a frustrated customer or explain a complex process in simple terms. Practising these common scenarios can help us feel more confident and demonstrate our practical skills effectively during the interview.
