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For Companies At a Glance
- Tasks: Deliver top-notch customer service and manage aftersales enquiries in a dynamic automotive environment.
- Company: Join a well-respected main dealer known for its supportive team culture.
- Benefits: Enjoy competitive pay, up to 33 days holiday, and discounts on vehicles and services.
- Why this job: Kickstart your career in the automotive industry while making customers happy every day.
- Qualifications: Customer service experience is a plus, but full training will be provided.
- Other info: Flexible hours, comprehensive training, and great career progression opportunities await you.
We are looking for a hardworking, customer-focused Aftersales Advisor to join a well-established main dealer with an excellent reputation among both employees and customers. This is an opportunity to join a professional, supportive team where customer satisfaction and employee wellbeing are equally valued.
Key Responsibilities:
- Provide exceptional customer service to all incoming customers and handle aftersales enquiries efficiently
- Build and maintain positive relationships with existing and prospective customers
- Liaise with technicians and other team members to ensure smooth service operations
- Manage and prioritise your workload, working independently when required
- Maintain accurate records and update customer information using IT systems
- Promote additional products and services in a professional manner
The ideal candidate will:
- Have experience in an aftersales or service advisor role within the automotive industry (this is ideal but not essential as full training will be provided)
- Be professional, presentable, reliable, and proactive
- Possess excellent communication and IT skills
- Be able to work both independently and as part of a team
- Demonstrate strong organisational skills and the ability to prioritise tasks effectively
What we offer:
- Competitive pay and clear opportunities for career progression within a well-respected main dealer
- Up to 33 days holiday per annum to reward loyalty
- Discounts on new and used vehicles, servicing, and repairs for you and your family
- An additional paid day off each year for family or celebratory events
- Paid day off on your birthday
- Death in Service benefit of 4x salary
- Workplace pension scheme with enhanced employer contributions
- Flexible working hours and Cycle to Work scheme
- Comprehensive in-house training and access to development programmes
This role is perfect for a motivated individual who is passionate about customer service and wants to build a long-term career in the automotive industry.
Service Advisor in Newbury employer: Automotive Talent Partners Ltd
Contact Detail:
Automotive Talent Partners Ltd Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Service Advisor in Newbury
✨Tip Number 1
Get to know the company inside out! Research their values, mission, and recent news. This will help you tailor your conversations and show that you're genuinely interested in being part of their team.
✨Tip Number 2
Practice your pitch! Be ready to explain why you're the perfect fit for the Service Advisor role. Highlight your customer service skills and any relevant experience, even if it’s not directly in the automotive industry.
✨Tip Number 3
Network like a pro! Connect with current employees on LinkedIn or attend industry events. Building relationships can give you insider info and might just land you a referral.
✨Tip Number 4
Don’t forget to apply through our website! It’s the best way to ensure your application gets noticed. Plus, we’re here to support you every step of the way in your job search journey.
We think you need these skills to ace Service Advisor in Newbury
Some tips for your application 🫡
Tailor Your CV: Make sure your CV reflects the skills and experience that match the Service Advisor role. Highlight any customer service experience, especially in the automotive industry, to show us you're the right fit!
Craft a Compelling Cover Letter: Your cover letter is your chance to shine! Use it to tell us why you’re passionate about customer service and how you can contribute to our team. Keep it professional but let your personality come through!
Showcase Your Communication Skills: As a Service Advisor, communication is key. In your application, demonstrate your ability to convey information clearly and effectively. This will help us see how you can build relationships with customers and colleagues.
Apply Through Our Website: We encourage you to apply directly through our website for a smoother process. It’s the best way for us to receive your application and ensures you don’t miss out on any important updates!
How to prepare for a job interview at Automotive Talent Partners Ltd
✨Know Your Stuff
Before the interview, brush up on your knowledge of the automotive industry and aftersales processes. Familiarise yourself with common customer queries and how to handle them. This will show that you're proactive and genuinely interested in the role.
✨Showcase Your People Skills
As a Service Advisor, you'll be dealing with customers daily. Prepare examples of how you've provided exceptional customer service in the past. Think about times when you turned a negative experience into a positive one – this will highlight your problem-solving skills.
✨Be Organised
Demonstrate your organisational skills by discussing how you manage your workload. You might want to mention any tools or methods you use to keep track of tasks and priorities. This will reassure them that you can handle the demands of the role effectively.
✨Dress to Impress
First impressions matter! Dress professionally and ensure you look presentable. This reflects your understanding of the automotive industry's standards and shows respect for the interview process. A polished appearance can set a positive tone for the conversation.
