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- Tasks: Deliver top-notch customer service and manage aftersales enquiries in a dynamic automotive environment.
- Company: Join a well-respected main dealer known for its supportive team culture.
- Benefits: Enjoy competitive pay, up to 33 days holiday, and discounts on vehicles and services.
- Why this job: Kickstart your career in the automotive industry while making customers happy every day.
- Qualifications: Customer service experience is a plus, but full training is provided for motivated individuals.
- Other info: Flexible hours, comprehensive training, and great career progression opportunities await you.
The predicted salary is between 28800 - 48000 £ per year.
We are looking for a hardworking, customer-focused Aftersales Advisor to join a well-established main dealer with an excellent reputation among both employees and customers. This is an opportunity to join a professional, supportive team where customer satisfaction and employee wellbeing are equally valued.
Key Responsibilities:
- Provide exceptional customer service to all incoming customers and handle aftersales enquiries efficiently
- Build and maintain positive relationships with existing and prospective customers
- Liaise with technicians and other team members to ensure smooth service operations
- Manage and prioritise your workload, working independently when required
- Maintain accurate records and update customer information using IT systems
- Promote additional products and services in a professional manner
The ideal candidate will:
- Have experience in an aftersales or service advisor role within the automotive industry (this is ideal but not essential as full training will be provided)
- Be professional, presentable, reliable, and proactive
- Possess excellent communication and IT skills
- Be able to work both independently and as part of a team
- Demonstrate strong organisational skills and the ability to prioritise tasks effectively
What we offer:
- Competitive pay and clear opportunities for career progression within a well-respected main dealer
- Up to 33 days holiday per annum to reward loyalty
- Discounts on new and used vehicles, servicing, and repairs for you and your family
- An additional paid day off each year for family or celebratory events
- Paid day off on your birthday
- Death in Service benefit of 4x salary
- Workplace pension scheme with enhanced employer contributions
- Flexible working hours and Cycle to Work scheme
- Comprehensive in-house training and access to development programmes
This role is perfect for a motivated individual who is passionate about customer service and wants to build a long-term career in the automotive industry.
After Sales Advisor in Basingstoke employer: Automotive Talent Partners Ltd
Contact Detail:
Automotive Talent Partners Ltd Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land After Sales Advisor in Basingstoke
✨Tip Number 1
Get to know the company inside out! Research their values, mission, and recent news. This way, when you chat with them, you can show off your knowledge and passion for what they do.
✨Tip Number 2
Practice your customer service skills! Think of scenarios you might face as an Aftersales Advisor and role-play how you'd handle them. This will help you feel more confident during interviews.
✨Tip Number 3
Network like a pro! Connect with current employees on LinkedIn or attend industry events. Building relationships can give you insider info and even a foot in the door.
✨Tip Number 4
Don’t forget to apply through our website! It’s the best way to ensure your application gets noticed. Plus, we’re here to support you every step of the way!
We think you need these skills to ace After Sales Advisor in Basingstoke
Some tips for your application 🫡
Tailor Your CV: Make sure your CV reflects the skills and experience that match the Aftersales Advisor role. Highlight any customer service experience and your ability to work independently or as part of a team.
Craft a Compelling Cover Letter: Use your cover letter to tell us why you're passionate about customer service in the automotive industry. Share specific examples of how you've provided exceptional service in the past.
Showcase Your Communication Skills: Since communication is key in this role, ensure your application is clear and well-structured. Use professional language but let your personality shine through!
Apply Through Our Website: We encourage you to apply directly through our website for a smoother process. It’s the best way for us to receive your application and get to know you better!
How to prepare for a job interview at Automotive Talent Partners Ltd
✨Know Your Stuff
Before the interview, brush up on your knowledge of the automotive industry and aftersales processes. Familiarise yourself with common customer queries and how to handle them. This will show that you're proactive and genuinely interested in the role.
✨Showcase Your Customer Service Skills
Prepare examples from your past experiences where you provided exceptional customer service. Think about situations where you resolved issues or built strong relationships with customers. This will demonstrate your ability to excel in a customer-focused environment.
✨Practice Communication
Since communication is key for this role, practice articulating your thoughts clearly and confidently. You might want to do mock interviews with friends or family to get comfortable discussing your experiences and answering potential questions.
✨Ask Insightful Questions
At the end of the interview, have a few thoughtful questions ready to ask the interviewer. Inquire about team dynamics, training opportunities, or how success is measured in the role. This shows your enthusiasm and helps you gauge if the company is the right fit for you.
