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- Tasks: Oversee workshop operations, ensuring efficiency and exceptional customer service.
- Company: Respected multi-franchised dealer group in the West Midlands.
- Benefits: OTE ÂŁ45,000 uncapped, no Saturday working, and career progression.
- Other info: Supportive environment with opportunities for professional growth.
- Why this job: Join a dynamic team and make a real impact in the automotive industry.
- Qualifications: Experience in automotive workshops, strong leadership, and customer-focused mindset.
The predicted salary is between 31500 - 40500 ÂŁ per year.
Are you ready to take the next step in your automotive career? We’re working with a highly respected multi-franchised dealer group in the West Midlands who are looking for a driven and experienced Workshop Controller to join their dynamic team. This is a pivotal role within the business—perfect for someone who thrives in a fast-paced environment, can manage workshop volume, and is confident working to manufacturer standards.
About the Role
This opportunity is ideal for a high-performing Senior Service Advisor or an experienced Workshop Controller looking to progress with a market-leading brand. You’ll be responsible for overseeing workshop operations, ensuring efficiency, productivity, and exceptional customer service at all times.
Key Responsibilities
- Monitor and maintain exceptional customer service levels across the department
- Support Parts and Sales teams to ensure smooth interdepartmental operations
- Drive workshop efficiency, productivity, and profitability
- Implement and review training and development plans for all staff
- Ensure compliance with manufacturer standards and internal processes
- Promote a “right first time” culture within the workshop
- Maintain accurate job cards and ensure timely completion of all processes
- Provide technical support and mentoring to technicians when required
- Manage workload distribution and workshop resources effectively
- Maintain a clean, safe, and professional workshop environment
- Handle customer queries and resolve issues efficiently
What We’re Looking For
- Proven experience in a fast-paced automotive workshop environment
- Strong leadership and team management skills
- Excellent organisational and communication abilities
- A customer-focused mindset with a drive for excellence
- Mechanical background with experience mentoring or training technicians
- Current aftersales experience (essential)
- Experience within a branded dealership environment (advantageous)
- Full UK Driving Licence
The Person We’re looking for someone who is:
- Enthusiastic, approachable, and team-oriented
- Passionate about delivering outstanding customer service
- Professional, respectful, and reliable
- Resilient, motivated, and target-driven
- Honest, with strong integrity
What’s on Offer
- OTE ÂŁ45,000 (Uncapped)
- No Saturday working – enjoy your weekends!
- Career progression with a reputable dealer group
- Supportive and professional working environment
All applications will be treated in the strictest confidence.
Workshop Controller employer: Automotive Recruitment Consultants Ltd
Contact Detail:
Automotive Recruitment Consultants Ltd Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Workshop Controller
✨Tip Number 1
Network like a pro! Reach out to your contacts in the automotive industry, attend local events, and join relevant online groups. You never know who might have the inside scoop on job openings or can put in a good word for you.
✨Tip Number 2
Prepare for interviews by researching the company and its values. Understand their approach to customer service and workshop efficiency. This will help you tailor your answers and show that you're genuinely interested in being part of their team.
✨Tip Number 3
Practice makes perfect! Conduct mock interviews with friends or family to boost your confidence. Focus on articulating your experience in managing workshop operations and how you've driven productivity in previous roles.
✨Tip Number 4
Don’t forget to apply through our website! It’s the best way to ensure your application gets noticed. Plus, we love seeing candidates who take the initiative to connect directly with us.
We think you need these skills to ace Workshop Controller
Some tips for your application 🫡
Tailor Your CV: Make sure your CV reflects the skills and experience mentioned in the job description. Highlight your leadership abilities and any relevant automotive workshop experience to catch our eye!
Craft a Compelling Cover Letter: Use your cover letter to tell us why you’re the perfect fit for the Workshop Controller role. Share specific examples of how you've driven efficiency and customer service in previous positions.
Showcase Your Passion: We love candidates who are enthusiastic about the automotive industry! Let your passion shine through in your application, whether it’s through your experiences or your motivation for applying.
Apply Through Our Website: For the best chance of success, make sure to apply directly through our website. It’s the easiest way for us to receive your application and get you on the path to joining our dynamic team!
How to prepare for a job interview at Automotive Recruitment Consultants Ltd
✨Know Your Stuff
Make sure you brush up on your automotive knowledge, especially around workshop operations and manufacturer standards. Being able to discuss specific processes or challenges you've faced in previous roles will show that you're not just a good fit, but that you really understand the industry.
✨Showcase Your Leadership Skills
As a Workshop Controller, you'll need to demonstrate strong leadership abilities. Prepare examples of how you've successfully managed teams or improved workshop efficiency in the past. This will help the interviewers see you as a proactive leader who can drive results.
✨Customer Service is Key
Since exceptional customer service is a big part of this role, think of instances where you've gone above and beyond for customers. Be ready to share these stories to highlight your customer-focused mindset and how you handle queries or resolve issues effectively.
✨Ask Smart Questions
Prepare thoughtful questions about the dealership's operations, team dynamics, and future goals. This shows your genuine interest in the role and helps you assess if the company culture aligns with your values. Plus, it gives you a chance to engage in a meaningful conversation!