At a Glance
- Tasks: Maintain and repair vehicles to high standards while ensuring customer satisfaction.
- Company: Dynamic multi-franchised dealer group in Stourbridge.
- Benefits: Outstanding salary, performance bonuses, ongoing training, and career progression.
- Other info: No Saturdays required, with excellent opportunities for personal and professional growth.
- Why this job: Join a growing team and make a real impact on customer satisfaction.
- Qualifications: Master Qualification in vehicle technology and a valid UK driving licence.
The predicted salary is between 40000 - 40000 £ per year.
No Saturdays
Outstanding Salary £40K OTE
Individual performance-related bonus
On-going training opportunities
Excellent opportunities for career progression
Our West Midlands based client, part of a multi-franchised dealer group, is looking for a SERVICE TECHNICIAN. MOT status an advantage but not essential.
The Role
As a Professional Vehicle Technician, you will spend most of your time in the workshop maintaining vehicles to the high standards expected by customers and required by the brand. Vehicle Health Checks (VHC) are completed on all cars; you will ensure the process is accurate and up to date. You will be responsible for ensuring all jobs are completed within agreed time frames and that a high level of productivity is maintained. Analysis, diagnostics and road‑testing vehicles are also an essential part of this senior role. This South West privately owned group continues to grow and we are looking for experienced vehicle technicians to help achieve consistent Customer Satisfaction. Ideally you will have Franchise experience; however, manufacturer training will be on‑going for the successful candidate. You will possess an appropriate relevant formal Master Qualification for this role.
The Person
Individuals we seek will possess the following competencies:
- Following Instructions and Procedures
- Analysing
- Enjoy new knowledge
- Applying Expertise and Technology
- A full, valid UK driving licence
Key Responsibilities
- Customer Satisfaction (CSI): To take responsibility to achieve the highest possible customer satisfaction levels by providing a quality of service that means Customers would not consider using our competitors.
- Technical Knowledge: To maintain high level of technical knowledge and ensure you are compliant with manufacturer training requirements.
- Efficiency: To consistently maintain high levels of overall efficiency (hours sold vs. hours attended).
- Quality: To uphold Company and manufacturer quality standards and ensure all work undertaken meets customer expectations in relation to repairs carried out and to ensure repeat repairs are minimised.
- Duty of Care: To ensure 100% compliance with the Vehicle Health Check process and that repair order write‑ups are clear and concise specifying Fault Cause & Rectification Procedures.
- Standards: To maintain your work area, tools and equipment to a high standard and ensure you understand and comply with all health and safety regulations and that customer vehicles are appropriately protected while in our care.
Technician - Service in Stourbridge employer: Automotive Recruitment Consultants Ltd
Join a dynamic and growing team in Stourbridge, where we prioritise employee development and satisfaction. With an outstanding salary package, ongoing training opportunities, and a strong focus on career progression, our company fosters a supportive work culture that values individual performance and customer satisfaction. Experience the benefits of working in a privately owned group that is committed to maintaining high standards and ensuring a rewarding environment for all technicians.
Contact Details:
Automotive Recruitment Consultants Ltd Recruitment Team
StudySmarter Expert Advice🤫
We think this is how you could land Technician - Service in Stourbridge
✨Tip Number 1
Get to know the company! Research their values, culture, and recent news. This will help you tailor your conversations during interviews and show that you're genuinely interested in being part of their team.
✨Tip Number 2
Network like a pro! Connect with current employees on LinkedIn or attend industry events. A friendly chat can sometimes lead to insider tips or even a referral, which can give you a leg up in the hiring process.
✨Tip Number 3
Prepare for the interview by practising common questions and scenarios related to the Technician role. Think about how your skills match the job description and be ready to share specific examples from your experience.
✨Tip Number 4
Don’t forget to follow up after your interview! A quick thank-you email can leave a lasting impression and shows your enthusiasm for the position. Plus, it keeps you on their radar as they make their decision.
We think you need these skills to ace Technician - Service in Stourbridge
Some tips for your application 🫡
Tailor Your CV:Make sure your CV reflects the skills and experience that match the Technician role. Highlight any relevant qualifications, especially if you have a Master Qualification or franchise experience. We want to see how you can bring your expertise to our team!
Craft a Compelling Cover Letter:Your cover letter is your chance to shine! Use it to explain why you're passionate about vehicle maintenance and customer satisfaction. Share specific examples of how you've excelled in previous roles, and let us know why you want to join StudySmarter.
Show Off Your Technical Skills:In your application, don’t forget to mention your technical knowledge and any ongoing training you've undertaken. We’re looking for someone who stays up-to-date with industry standards, so let us know how you keep your skills sharp!
Apply Through Our Website:We encourage you to apply directly through our website. It’s the easiest way for us to receive your application and ensures you’re considered for the role. Plus, it shows you’re keen to be part of the StudySmarter family!
How to prepare for a job interview at Automotive Recruitment Consultants Ltd
✨Know Your Stuff
Make sure you brush up on your technical knowledge before the interview. Familiarise yourself with the latest vehicle technologies and diagnostic tools. Being able to discuss specific examples of your experience with vehicle maintenance and repairs will show that you're the right fit for the role.
✨Show Off Your Customer Service Skills
Since customer satisfaction is key, be prepared to share examples of how you've gone above and beyond for customers in the past. Think about times when you resolved issues or received positive feedback. This will demonstrate your commitment to providing top-notch service.
✨Be Ready for Practical Questions
Expect some scenario-based questions that test your problem-solving skills. You might be asked how you would handle a specific vehicle issue or how you ensure compliance with health and safety regulations. Practising these types of questions can help you feel more confident during the interview.
✨Ask Smart Questions
At the end of the interview, don’t forget to ask insightful questions about the company and the role. Inquire about ongoing training opportunities or how they measure customer satisfaction. This shows your genuine interest in the position and helps you determine if it's the right fit for you.
