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- Tasks: Assist customers with service bookings and provide estimates for repairs.
- Company: Join a prestigious automotive retailer known for luxury car brands.
- Benefits: Enjoy 23 days holiday, bonus opportunities, and high street discounts.
- Why this job: Be part of a dynamic team with endless career growth and a supportive culture.
- Qualifications: Customer service experience and a full UK driver's licence are essential.
- Other info: Work Monday to Friday with occasional Saturday mornings, paid as overtime.
The predicted salary is between 29999 - 40000 £ per year.
Location: Stockton-on-Tees, TS18 3RB
Salary: £29,999 basic salary + bonus – OTE £37,000-£40,000 (uncapped)
Full Time and Permanent
Monday to Friday – 8.00am-6.00pm (1 hour lunch)
Role will involve working Saturday mornings on a rota basis which is currently 1 in 4 but which will eventually move to 1 in 6. Saturday working is paid as overtime.
Our client is a well-established automotive retailer representing prestigious car brands across the country. They are now actively looking to recruit for a Service Advisor for their premium and luxury car dealership in Stockton-on-Tees.
To be a Service Advisor, it is essential that you hold a full UK drivers’ licence.
What does the role of Service Advisor involve?
- You’ll be providing estimates, booking and scheduling service/repair work for our clients' customers.
- You will advise a recommended course of action and accurately invoice for work carried out.
- You will keep our customers fully informed of all available extras, accessories and value products, maximising the opportunity to upsell.
What do you need to succeed as a Service Advisor?
- Background in customer service, sales and a keen interest in the automotive industry.
- Previous service advisor experience with a car dealership.
- Awesome organisation/admin skills and experience using computer systems.
- Upselling experience as well as being comfortable in a fast-paced environment.
- The ability to maintain customer service levels whilst meeting KPI’s and deadlines.
- IT literate; our client uses ‘Pinnacle’ systems/software, so familiarity with Pinnacle would be ideal but it is not essential.
Benefits:
- 23 days holiday + bank holidays.
- Bonus / Commission.
- Pension Scheme.
- Your birthday off as an extra holiday.
- Paid day off every year to volunteer for a charity of your choice.
- High Street Discounts.
- Referral Scheme.
- Tailored training and endless career growth opportunities.
To apply for this role please submit your full and up to date CV to Jonathan at Pybus Recruitment.
Service Advisor - Car Dealership employer: Automotive Management (AM)
Contact Detail:
Automotive Management (AM) Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Service Advisor - Car Dealership
✨Tip Number 1
Familiarise yourself with the specific car brands represented by the dealership. Knowing their models, features, and common issues can help you engage more effectively with customers and demonstrate your passion for the automotive industry.
✨Tip Number 2
Brush up on your customer service skills, especially in a sales context. Practice how to upsell services and products while maintaining a friendly and informative approach, as this will be crucial in your role as a Service Advisor.
✨Tip Number 3
If you have experience with Pinnacle or similar software, make sure to highlight that in conversations. If not, consider taking a quick online course to get familiar with it, as being IT literate is a key requirement for the role.
✨Tip Number 4
Network with current or former employees of the dealership or similar establishments. They can provide valuable insights into the company culture and expectations, which can help you tailor your approach during interviews.
We think you need these skills to ace Service Advisor - Car Dealership
Some tips for your application 🫡
Tailor Your CV: Make sure your CV highlights relevant experience in customer service and sales, particularly within the automotive industry. Emphasise any previous roles as a service advisor and showcase your organisational skills.
Craft a Compelling Cover Letter: Write a cover letter that specifically addresses the requirements of the Service Advisor role. Mention your passion for the automotive industry and how your skills align with the responsibilities outlined in the job description.
Highlight Upselling Experience: Since upselling is a key part of the role, provide examples in your application of how you've successfully upsold products or services in previous positions. This will demonstrate your ability to maximise opportunities.
Proofread Your Application: Before submitting, carefully proofread your CV and cover letter for any spelling or grammatical errors. A polished application reflects your attention to detail, which is crucial for a Service Advisor.
How to prepare for a job interview at Automotive Management (AM)
✨Show Your Passion for Cars
Make sure to express your genuine interest in the automotive industry during the interview. Share any personal experiences or knowledge about cars that could demonstrate your enthusiasm and understanding of the products you'll be working with.
✨Highlight Customer Service Skills
Since the role involves a lot of customer interaction, be prepared to discuss your previous customer service experience. Provide specific examples of how you've successfully handled customer queries or complaints, showcasing your ability to maintain high service levels.
✨Demonstrate Organisational Skills
As a Service Advisor, you'll need to manage multiple tasks efficiently. Be ready to talk about your organisational skills and how you prioritise tasks, especially in a fast-paced environment. Mention any tools or systems you've used to stay organised.
✨Prepare for Upselling Scenarios
Upselling is a key part of the role, so think of examples where you've successfully upsold products or services in the past. Be ready to role-play potential scenarios during the interview to show how you would approach upselling in this position.
