Head of Systems Improvement in Redditch

Requirements

• Significant operational management experience and the credibility to operate as a senior manager within our business.
• Strong critical-thinking and problem-solving skills, including the ability to identify and address root causes.
• A strong level of numerical ability, ideally including mathematics to A Level standard or equivalent.
• A strong level of understanding in AI operations and implementation.
• A systems-thinking approach and the ability to understand how changes in one area affect the wider business.
• Experience translating operational needs into clear, complete and testable system requirements.
• Experience managing system development, technology-led change or the continuous improvement of business systems.
• Strong project management and delivery management experience.
• Experience of testing, quality assurance and user acceptance testing.
• Experience managing external technology suppliers and holding them accountable for delivery.
• Experience of contract negotiations, commercial reviews or supplier selection.
• Strong commercial awareness and the ability to balance cost, value, risk, service and customer outcomes.
• Excellent communication, stakeholder-management and influencing skills across operational, technical and senior audiences.
• The ability to prioritise competing demands, work with a high degree of autonomy and take ownership of delivery.
• Experience in financial services, consumer credit, motor finance or another regulated environment would be beneficial.
• Knowledge of business analysis methods, software development lifecycles, systems architecture, data, artificial intelligence or automation would be advantageous.
• A-Level or equivalent (required).
• Right to work in the United Kingdom (required).

Responsibilities

• Lead our Systems Improvements function and its two direct reports, ensuring effective performance, development and delivery.
• Create and maintain a systems improvement roadmap aligned with our business strategy, operational need, customer outcomes and risk.
• Identify business improvement opportunities by understanding operational processes, pain points and performance.
• Review existing systems, fix poor system design and reduce unnecessary manual activity, duplication and operational risk.
• Translate operational needs into clearly defined system requirements, process designs, user stories and acceptance criteria.
• Liaise with our Group-based IT structure and software house.
• Manage systems and business improvement projects from initial concept and business case through to implementation, including AI-driven improvements.
• Own delivery management, coordinating internal stakeholders and suppliers to achieve the agreed scope, quality, budget and timescale.
• Establish effective testing and quality assurance, including user acceptance testing, defect resolution and change control.
• Manage technology suppliers, monitoring performance, service levels, costs, dependencies and delivery quality.
• Lead or support contract negotiations and supplier selection to secure appropriate service, accountability and value for money.
• Ensure system changes are embedded successfully and deliver measurable operational and commercial benefits.
• Technologies
• AI
• Embedded
• Support
• More

We are Auto Money Trust Limited, a business based in Redditch offering a permanent, full-time senior management opportunity as Head of Systems Improvement.

We offer a starting salary of £50,000 to £70,000 per annum, 25 days holiday plus additional holiday for long service, the option to buy and sell holiday, an 8% company pension contribution with Standard Life, private medical cover with BUPA, death in service benefit, free flu jabs and life insurance.

This is a high-impact role with direct influence over our business-wide systems, operational performance and future development, and the work is carried out in person.

• last updated 29 week of 2026
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