At a Glance
- Tasks: Provide expert technical support and advice to customers over the phone.
- Company: Join The AA, a leading automotive service provider with a commitment to exceptional service.
- Benefits: Enjoy 25 days annual leave, free breakdown membership, and discounts on various products.
- Other info: Flexible shifts available, with opportunities for career growth and development.
- Why this job: Make a real difference by helping customers get back on the road quickly.
- Qualifications: NVQ Level 2 or 3 in Light Vehicle Maintenance and Repair required.
The predicted salary is between 30000 - 42000 £ per year.
Join Our Team as a Technical Helpdesk Advisor
Are you an automotive professional ready for a new challenge ? Passionate about vehicles and providing exceptional service? As a Technical Advisor at The AA, you’ll play a crucial role in assisting customers and contact centre staff with your knowledge and experience.
We value your growth and are committed to supporting you. Through specialized training, ongoing support, and tailored opportunities, we ensure that you have the resources necessary to achieve your goals with both AA.
This is the job
Shifts: Between 0700 – 2000 Monday to Sunday
Location: Cheadle Office, On Site Working
As a Technical Advisor, you’ll be part of a growing team and you’ll provide expert advice to our customers via the telephone. You will be the go-to expert for customers seeking telephone fixes and supporting the business by only sending patrols to where they are needed.
What will I be doing?
- The T echnical Advisor, your role involves providing essential technical support, advice, and repair fixes to our customers. Your expertise ensures that we only attend vehicles in a genuine breakdown scenario.
- Your expertise ensures efficient communication and effective resolution of breakdowns for our customers.
- You’ll be meticulously recording data on the relevant databases. This accurate information will contribute to detailed management insights and facilitate efficient decision-making. You must be computer literate and confident using various systems.
- You’ll be confident in providing advice, simplifying information so the customer understands and providing excellent customer service.
- As a target driven individual you’ll be focussed on achieving results.
What do I need?
- Mechanical Qualifications: You’ll hold your NVQ Level 2 or 3 in Light Vehicle maintenance and Repair or an equivalent, appropriate qualification alongside substantial, demonstrable experience in the Motor Vehicle Repair Industry.
- A Fixer/Problem Solver You will revel in utilising your technical expertise to help solve a variety of issues, you’ll find solutions to blockers and get our customers moving again
- A Master Communicator: Taking complex technical information and communicating it in a simple and effective way is your superpower! You’ll give customers and Patrols the confidence that whatever the issue, you can help them
- Flexible: Breakdowns and car trouble aren’t limited to between 9-5, and neither are you. You understand and are happy to work outside normal hours, on a roster basis that includes weekends
Additional information
We’re always looking to recognise and reward our employees for the work they do. As a valued member of The AA team, you’ll have access to a range of benefits including:
- Diverselearning and development opportunities to support you toprogress in your career
- 25 days annual leave,plus 8 bank holidays
- FreeAA breakdown membership from day 1!
- Discounts on AA products including car and home insurance
- Employee discount scheme that gives you access to a car salary sacrifice scheme plus great discounts on healthcare, shopping, holidays and more
- Work savepension scheme with up to7% employer contribution
- Company funded life assurance
- DedicatedEmployee Assistance Programme
We’re an equal opportunities employer and welcome applications from everyone. The AA values diversity and the difference this brings to our culture and our customers. We actively seek people from diverse backgrounds to join us and become part of an inclusive company where you can be yourself, be empowered to be your best and feel like you truly belong. We have five communities to bring together people with shared characteristics and backgrounds and drive positive change.
#J-18808-LjbffrTechnical Helpdesk Advisor in Cheadle employer: Automobile Association
At The AA, we pride ourselves on being an exceptional employer, offering a supportive work culture that prioritises employee growth and development. As a Technical Helpdesk Advisor in our Cheadle office, you'll benefit from diverse learning opportunities, generous annual leave, and a range of employee perks including free breakdown membership and discounts on various services. Join us to be part of an inclusive team where your expertise is valued and your contributions make a real difference.
StudySmarter Expert Advice🤫
We think this is how you could land Technical Helpdesk Advisor in Cheadle
✨Get to Know the Company Culture
Before jumping into applications, it’s super helpful to understand the vibe at Automobile Association. Check out their social media, read reviews on sites like Glassdoor, and see how they engage with customers. It'll give you clues on their values and help tailor your conversation during interviews.
✨Join Customer Support Communities
Dive into online communities like those on Reddit or LinkedIn where customer support pros hang out. Participating in discussions or asking questions can make you more visible to potential recruiters and help you learn about job openings at companies like Automobile Association before they even post them.
✨Attend Job Fairs or Networking Events
Look out for local job fairs or events specifically for customer support roles. This is your chance to meet hiring managers face-to-face, and you might even get the opportunity to interview on the spot!
✨Show Off Your Skills with Customer Interactions
In the customer support world, showcasing your communication skills is key. Consider creating a short video introducing yourself or even doing a mock call to showcase your abilities. It's a memorable way to stand out, especially if you can share this during your interview process!
We think you need these skills to ace Technical Helpdesk Advisor in Cheadle
Some tips for your application 🫡
Show Off Your Communication Skills:In customer support, clear communication is key. Make sure your CV highlights any experience you've had in customer-facing roles and your ability to resolve issues. Don't shy away from including specific examples of how you've gone above and beyond to help customers – this really shows your potential in the role.
Tailor Your Cover Letter to Automobile Association:Your cover letter is your chance to shine! Tell us why you want to work at Automobile Association specifically. Mention any unique aspects of our company that resonate with you and how your skills can enhance our customer support. This personal touch will set your application apart from the rest!
Highlight Any Relevant Tools or Tech Skills:If you've used customer support software like Zendesk or Freshdesk or have experience with CRM systems, make sure to mention these in your application. Being familiar with industry-standard tools can be a big plus for us when we’re reviewing applications, as it shows you can hit the ground running!
Demonstrate Your Problem-Solving Skills:Customer support roles often require a knack for problem-solving. In your application, share examples of past experiences where you've tackled tough situations or resolved conflicts effectively. This will give us a good sense of how you handle challenges—an essential skill for success at Automobile Association!
How to prepare for a job interview at Automobile Association
✨Show Off Your People Skills
In customer support, it's all about communicating effectively. Prepare to share instances from your past experiences where you handled difficult customers or resolved conflicts. We want to hear how you empathised and found the best solutions, so think of specific examples to back up your stories!
✨Know the Tools of the Trade
Familiarise yourself with common customer support tools like Zendesk or Freshdesk, and make sure to review how you’ve used any similar systems in the past. During the interview, being able to discuss your hands-on experience with software or ticketing systems can really set you apart from the competition, so don’t skip this prep!
✨Show Genuine Enthusiasm
As this is a full-time role, employers want someone who isn’t just looking for any job, but wants to grow within customer support. Make sure to express your enthusiasm for helping customers and your desire to develop your skills. Show them why you're passionate about this field!
✨Practice Common Scenarios
Be prepared for role-playing scenarios where you might have to reassess a solution with a frustrated customer or explain a complex process in simple terms. Practising these common scenarios can help us feel more confident and demonstrate our practical skills effectively during the interview.
