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- Tasks: Ensure smooth transition of IT services into live operations and assess service readiness.
- Company: Join The AA, a leading motoring organisation with over a century of innovation.
- Benefits: Enjoy 25 days leave, free breakdown membership, discounts, and a supportive work environment.
- Why this job: Be part of a dynamic team driving change in the motoring industry with diverse learning opportunities.
- Qualifications: Some experience in IT service transitions and understanding of ITIL practices required.
- Other info: Hybrid working model with a focus on inclusivity and employee well-being.
The predicted salary is between 28800 - 43200 £ per year.
Location: Oldbury (hybrid working 3 office days per week)
Employment Type: Permanent, full time
Think the AA is just about roadside assistance? Think again.
For over a century, we\’ve been evolving and adapting. Today, as the nation\’s leading motoring organisation, we offer a wide range of products and services to millions of customers. From roadside assistance to home and motor insurance, and the latest driving technologies, we have it all. As we continue to expand, diversify, and modernise, joining us as an IT Service Transition Analyst means you\’ll play a crucial role in our success and be part of this exciting motoring journey.
Our Chief Operating Office (COO) are the backbone of The AA, providing both stability and structure to support growth and innovation. We are the drivers of change.
#LI-Hybrid
This is the job
As an IT Service Transition Analyst, you’ll play a key role in ensuring that new and changed IT services are transitioned into live operations smoothly, safely, and effectively. Working closely with project teams, architects, and operational colleagues, you’ll help assess service readiness, identify support needs, and ensure all acceptance criteria are met.
What will I be doing?
- Support the Service Introduction Manager in managing service transitions across a £6m project portfolio.
- Act as a quality gate for service readiness, ensuring all deliverables meet operational standards.
- Collaborate with IT Project Managers, Architects, and BAU teams to ensure effective governance and execution.
- Identify and mitigate risks, manage dependencies, and support continuous improvement through post-transition reviews.
- Design and maintain service introduction processes and documentation.
- Ensure compliance with ITIL best practices and internal policies.
What do I need?
- Some experience helping to move IT services from project delivery into day-to-day operations.
- A working understanding ofITIL practices, such as Incident, Change, Problem, and Transition Management.
- Familiarity with thesoftware development lifecycle (SDLC), including areas like infrastructure, testing, and documentation.
- Confidence working with a range of people — both technical and non-technical — and a collaborative approach to getting things done.
- An interest inservice design and introduction, including things like support models, service validation, and process mapping (e.g., using Visio).
- Some exposure to tools likeServiceNowandJira, and an awareness of ways of working such asAgile,DevOps, orITIL.
Additional information
We’re always looking to recognise and reward our employees for the work they do. As a valued member of The AA team, you’ll have access to a range of benefits including:
- 25 days annual leave plus bank holidays + holiday buying scheme
- Worksave pension scheme with up to 7% employer contribution
- Free AA breakdown membership from Day 1 plus 50% discount for family and friends
- Discounts on AA products including car and home insurance
- Employee discount scheme that gives you access to a car salary sacrifice scheme plus great discounts on healthcare, shopping, holidays and more
- Company funded life assurance
- Diverse learning and development opportunities to support you to progress in your career
- Dedicated Employee Assistance Programme and a 24/7 remote GP service for you and your family
Plus, so much more!
We’re an equal opportunities employer and welcome applications from everyone. The AA values diversity and the difference this brings to our culture and our customers. We actively seek people from diverse backgrounds to join us and become part of an inclusive company where you can be yourself, be empowered to be your best and feel like you truly belong. We have five communities to bring together people with shared characteristics and backgrounds and drive positive change.
#J-18808-Ljbffr
Service Transition Analyst employer: Automobile Association
Contact Detail:
Automobile Association Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Service Transition Analyst
✨Tip Number 1
Familiarise yourself with ITIL practices, especially those related to service transition. Understanding these concepts will not only help you in interviews but also demonstrate your commitment to the role.
✨Tip Number 2
Network with current or former employees of The AA on platforms like LinkedIn. Engaging with them can provide insights into the company culture and expectations, which can be invaluable during your application process.
✨Tip Number 3
Brush up on your knowledge of tools like ServiceNow and Jira. Being able to discuss your experience with these tools in a practical context will set you apart from other candidates.
✨Tip Number 4
Prepare to discuss your experience with the software development lifecycle (SDLC) and how it relates to service transition. This will show that you understand the broader context of your role within the organisation.
We think you need these skills to ace Service Transition Analyst
Some tips for your application 🫡
Understand the Role: Before applying, make sure you fully understand the responsibilities of an IT Service Transition Analyst. Familiarise yourself with key terms like ITIL practices, service readiness, and the software development lifecycle (SDLC). This will help you tailor your application effectively.
Highlight Relevant Experience: In your CV and cover letter, emphasise any experience you have in transitioning IT services into operations. Mention specific projects or roles where you collaborated with technical and non-technical teams, as this is crucial for the position.
Showcase Your Skills: Make sure to highlight your understanding of ITIL practices and tools like ServiceNow and Jira. If you have experience with Agile or DevOps methodologies, include that as well. Use specific examples to demonstrate how you've applied these skills in past roles.
Craft a Compelling Cover Letter: Your cover letter should not only express your interest in the role but also explain why you're a great fit for The AA. Discuss your passion for service design and introduction, and how you can contribute to their mission of providing excellent service.
How to prepare for a job interview at Automobile Association
✨Understand ITIL Practices
Make sure you have a solid grasp of ITIL practices, especially around Incident, Change, Problem, and Transition Management. Be prepared to discuss how these frameworks can be applied in real-world scenarios during your interview.
✨Showcase Your Collaboration Skills
As the role involves working closely with various teams, highlight your experience in collaborating with both technical and non-technical colleagues. Share specific examples of how you've successfully worked in a team environment to achieve project goals.
✨Familiarity with Tools
Demonstrate your familiarity with tools like ServiceNow and Jira. If you have experience with Agile or DevOps methodologies, be ready to discuss how you've used these tools in past projects to enhance service transitions.
✨Prepare for Scenario-Based Questions
Expect scenario-based questions that assess your problem-solving skills and ability to manage risks. Think of examples from your previous roles where you identified potential issues and implemented solutions effectively.
