At a Glance
- Tasks: Manage complex personal injury claims and drive technical excellence in our Large Loss Team.
- Company: Join the AA, one of the UK's most trusted brands with a diverse range of services.
- Benefits: Enjoy 25 days leave, pension contributions, discounts, and ongoing development opportunities.
- Other info: Be part of a supportive team focused on operational efficiency and customer outcomes.
- Why this job: Make a real impact on high-value claims while working in a hybrid environment.
- Qualifications: Experience in handling complex personal injury claims and strong negotiation skills required.
The predicted salary is between 40000 - 50000 £ per year.
Location: Tunbridge Wells – Hybrid (3 days office / 2 days home)
Employment Type: Permanent, Full Time
Hours: 37.5 hours per week, Monday-Friday
As one of the UK's most trusted brands, we provide a wide range of services to millions of customers. From Motor and Home Insurance to Financial Services, Driver Training and Business Services, we're committed to keeping Britain moving.
We're now looking for an experienced Senior Technical Personal Injury Claims Handler to join our Large Loss Team. This is an opportunity to work on some of the most complex and high-value injury claims within our portfolio, whilst playing a key role in driving technical excellence across the wider business.
This is the job
Our Large Loss Team manages complex and high‐value motor injury claims, including life‐changing and catastrophic injuries with significant financial exposure. As a Senior Technical Personal Injury Claims Handler, you'll manage a portfolio of serious injury claims involving complex liability, causation and quantum issues. You'll work closely with solicitors, counsel, medical experts, reinsurers and rehabilitation providers to deliver fair and commercially sound outcomes for our customers.
This role offers exposure to claims involving:
- Traumatic brain injuries
- Serious orthopaedic injuries
- Chronic pain conditions
- Psychological injuries
- Long‐term rehabilitation requirements
- Significant care and accommodation claims
- Multi‐track litigation
Alongside managing your own caseload, you'll provide technical guidance across the wider Personal Injury function and contribute to the continued development of our Large Loss proposition.
What will I be doing?
- Managing a portfolio of complex and high‐value personal injury claims from notification through to settlement
- Investigating and assessing indemnity, liability, causation and quantum issues to achieve the best possible outcomes
- Developing and implementing effective claims strategies, balancing customer outcomes with commercial considerations
- Managing relationships with panel solicitors, counsel, medical experts and rehabilitation providers
- Negotiating settlements confidently on high‐value and litigated claims
- Identifying opportunities to reduce indemnity spend and improve claims outcomes through proactive case management
- Ensuring reinsurer‐reportable claims are accurately managed, monitored and communicated
- Providing technical guidance and support on complex injury claims referred from the wider PI department
- Monitoring legal, market and claims trends, sharing knowledge and best practice across the business
- Supporting departmental initiatives focused on operational efficiency, customer outcomes and cost management
- Delivering outstanding customer service and ensure claims are handled fairly and in line with regulatory requirements
What do I need?
To succeed in this role, you'll ideally have:
- Significant experience handling complex personal injury claims, including multi‐track and litigated cases
- Experience managing claims with values exceeding £100,000, with exposure to serious injury and large loss claims
- Strong technical knowledge of liability, causation, quantum and indemnity principles
- Experience working with claimant and defendant solicitors, medical experts and counsel
- Excellent negotiation and stakeholder management skills
- Strong commercial awareness and the ability to make balanced, evidence‐based decisions
- A proven track record of delivering positive claims outcomes whilst effectively controlling indemnity spend
- Excellent organisational skills and the ability to manage a demanding and varied caseload
A strong understanding of the following would be advantageous:
- Serious injury and catastrophic injury claims
- Credit hire
- Fraud indicators and investigations
- RTA and Article 75 considerations
- Rehabilitation Code principles
- Reinsurance reporting requirements
We're committed to recognising and rewarding the contribution our people make. As part of the AA team you'll benefit from:
- 25 days annual leave plus bank holidays
- Worksave pension scheme with up to 7% employer contribution
- Free AA breakdown membership from Day 1
- 50% discount on AA breakdown cover for family and friends
- Discounts on AA insurance and other products
- Car salary sacrifice scheme
- Healthcare, retail and travel discounts
- Company‐funded life assurance
- Ongoing learning and development opportunities
- Employee Assistance Programme
- 24/7 GP service for you and your family
- Plus much more.
We're proud to be an equal opportunities employer and welcome applications from people of all backgrounds and experiences. As part of our recruitment process, successful candidates will be subject to employment, credit and criminal record checks.
We reserve the right to close this vacancy early should sufficient applications be received.
Senior Technical Personal Injury Claims Handler in Royal Tunbridge Wells employer: Automobile Association
The AA is an exceptional employer, offering a supportive hybrid work environment in Tunbridge Wells that fosters professional growth and development. With a commitment to employee well-being, we provide generous benefits including 25 days of annual leave, a robust pension scheme, and ongoing learning opportunities, all while working on complex and rewarding personal injury claims that make a real difference in people's lives.
StudySmarter Expert Advice🤫
We think this is how you could land Senior Technical Personal Injury Claims Handler in Royal Tunbridge Wells
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We think you need these skills to ace Senior Technical Personal Injury Claims Handler in Royal Tunbridge Wells
Some tips for your application 🫡
Highlight Your Analytical Skills:In insurance, we love a candidate who can crunch numbers and analyse data effectively. When crafting your CV, make sure to showcase any relevant coursework or experiences that highlight your analytical abilities, especially if you’ve tackled risk assessment or financial modelling.
Showcase Industry Knowledge:Don’t be shy about your knowledge of the insurance sector! We want to see that you've done your homework on current trends, regulations, and challenges in the industry. Mention any relevant projects or studies you’ve completed that demonstrate your understanding of the field in your cover letter.
Craft a Compelling Cover Letter:Your cover letter should tell us why you’re passionate about insurance. Share any personal experiences or what drew you into this profession. We’re looking for enthusiasm and a clear motivation for why you want to be part of our team at Automobile Association.
Tailor Your CV for the Role:Don't just send a generic CV! Focus on tailoring it specifically for the insurance role at Automobile Association. Highlight relevant skills such as risk management, customer service experience, or any certifications you've earned in the industry to make your application stand out.
How to prepare for a job interview at Automobile Association
✨Know Your Numbers: Insurance Fundamentals
Brush up on your understanding of key insurance concepts, like underwriting principles and risk assessment. Expect the interviewer at Automobile Association to throw some technical questions your way, so be ready to demonstrate your grasp of these essentials.
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In the insurance world, it's all about data. Prepare to discuss any analytical tools or methodologies you've used in past experiences. If you have a portfolio of projects where you've tackled complex data, bring that along to impress the team!
✨Prepare for Behavioural Questions
As a full-timer at Automobile Association, they'll want to know how you handle real-life scenarios, not just theory. Think about challenges you've faced in teamwork or customer service, and how those experiences can relate to a career in insurance.
✨Know the Company Culture Inside Out
Understanding Automobile Association's values and workplace culture is essential. Don’t just memorise their mission statement; think about how your personal values align with theirs. This will show your genuine interest in being part of their team long-term.
