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- Tasks: Manage risks and controls for the Roadside B2C team, ensuring compliance and incident management.
- Company: Join The AA, a trusted UK brand providing diverse services to millions of customers.
- Benefits: Enjoy competitive salary, car allowance, bonus, private medical, and 25 days annual leave.
- Why this job: Be part of a mission-driven team that keeps Britain moving while developing your career.
- Qualifications: Deep understanding of FCA guidelines, strong analytical skills, and experience in risk management required.
- Other info: Diversity is valued; we encourage applications from all backgrounds.
The predicted salary is between 36000 - 60000 £ per year.
Location: Basingstoke – Hybrid – Three Days In Office
Employment Type: Full-Time/ Permanent
Salary: Competitive Salary, Car Allowance, up to 20% Bonus, and Private Medical.
Hours: Monday – Friday
As one of the UK's most trusted brands, we provide a wide range of services to millions of customers. Our mission is to keep Britain moving, and we’re looking for dedicated individuals to join our team.
Join our team as a Risk & Controls Manager reporting to the Head of Risk & Governance - Roadside. You’ll play a crucial role in supporting the Roadside B2C team by proactively identifying and managing risks. Your efforts will ensure a strong risk and control framework, effectively handling incidents, risks, compliance, and internal audit recommendations.
What will I be doing?
- Maintain a comprehensive risk register for Roadside B2C
- Work closely with Group Risk and Compliance to ensure risk methodology is aligned
- Lead on incident management to triage, mitigate and report in a timely manner
- Partner with risk owners to design and maintain effective controls to ensure consistently good outcomes
- Support B2C teams in maintaining an updated Risk Portal for Roadside B2C
- Perform root cause analysis on incidents and risk events to improve
- Produce regular reporting at all levels including board to provide assurance over risk/incident management
- Lead on design of effective controls and testing to ensure risk profile is within tolerance
- Complete quarterly control self-assessment to assure control environment
- Ensure that B2C team have suitable action plans to return risks to tolerance with clearly defined owners and route to green
- Support the Head of Risk & Governance - Roadside in ensuring remediation principles are consistent and recorded appropriately
- Provide regular reports and updates on all outstanding audit actions for Roadside B2C.
What do I need?
- Deep understanding of FCA guidelines, Consumer Duty, and regulatory environment.
- Highly developed analytical and judgement skills.
- Commercially focused with the ability to identify pragmatic solutions.
- Proficient in developing senior management reports and presenting at this level.
- Strong communication skills and ability to collaborate cross-functionally.
- Comprehensive understanding of risk management and key risk indicators.
- Previous experience in incident and risk management.
- Skilled in designing control frameworks.
- High-level working knowledge of IT systems, interfaces, and root cause analyses.
- Understanding of Consumer Duty and target outcomes.
- Proven track record in regulated business environments.
- Experience in operating controls within a commercial regulated business.
We’re always looking to recognise and reward our employees for the work they do. As a valued member of The AA team, you’ll have access to a range of benefits including:
- 25 days annual leave plus bank holidays + holiday buying scheme
- Worksave pension scheme with up to 7% employer contribution
- Free AA breakdown membership from Day 1 plus 50% discount for family and friends
- Discounts on AA products including car and home insurance
- Employee discount scheme that gives you access to a car salary sacrifice scheme plus great discounts on healthcare, shopping, holidays and more
- Company funded life assurance
- Diverse learning and development opportunities to support you to progress in your career
- Dedicated Employee Assistance Programme and a 24/7 remote GP service for you and your family
We’re an equal opportunities employer and welcome applications from everyone. The AA values diversity and the difference this brings to our culture and our customers. We actively seek people from diverse backgrounds to join us and become part of an inclusive company where you can be yourself, be empowered to be your best and feel like you truly belong.
As part of the onboarding process, we complete several pre-employment checks including work reference, credit and criminal record checks. We may close the vacancy sooner than the advertised date if we get a high volume of applications, please apply now if you are interested.
Risk and Controls Manager employer: Automobile Association
Contact Detail:
Automobile Association Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Risk and Controls Manager
✨Tip Number 1
Familiarise yourself with FCA guidelines and Consumer Duty regulations. Understanding these frameworks will not only help you in the interview but also demonstrate your commitment to compliance and risk management.
✨Tip Number 2
Network with professionals in the risk management field, especially those who have experience in regulated environments. Engaging with industry peers can provide insights and potentially lead to referrals.
✨Tip Number 3
Prepare to discuss specific incidents where you've successfully managed risks or improved control frameworks. Real-life examples will showcase your analytical skills and ability to drive continuous improvement.
✨Tip Number 4
Research The AA's current risk management practices and any recent news related to their operations. This knowledge will allow you to tailor your discussions and show that you're genuinely interested in contributing to their team.
We think you need these skills to ace Risk and Controls Manager
Some tips for your application 🫡
Understand the Role: Before applying, make sure to thoroughly read the job description for the Risk and Controls Manager position. Understand the key responsibilities and required skills, such as risk management, incident handling, and compliance with FCA guidelines.
Tailor Your CV: Customise your CV to highlight relevant experience and skills that align with the job requirements. Emphasise your previous roles in risk management, your analytical skills, and any experience you have with regulatory environments.
Craft a Compelling Cover Letter: Write a cover letter that showcases your passion for the role and the company. Mention specific examples of how your background and skills make you a great fit for the Risk and Controls Manager position, and express your enthusiasm for contributing to the AA's mission.
Proofread Your Application: Before submitting your application, carefully proofread all documents for spelling and grammatical errors. A polished application reflects your attention to detail and professionalism, which are crucial for the role.
How to prepare for a job interview at Automobile Association
✨Understand FCA Guidelines
Make sure you have a solid grasp of the FCA guidelines and Consumer Duty. Be prepared to discuss how these regulations impact risk management and compliance in your previous roles.
✨Showcase Analytical Skills
Demonstrate your analytical and judgement skills by preparing examples of how you've identified risks and implemented solutions in past positions. Use specific metrics or outcomes to highlight your effectiveness.
✨Prepare for Scenario Questions
Expect scenario-based questions that assess your incident management and root cause analysis skills. Think through potential incidents you’ve managed and be ready to explain your approach and the results.
✨Emphasise Cross-Functional Collaboration
Highlight your experience working with different teams to manage risks and improve controls. Be ready to discuss how you’ve successfully collaborated across functions to achieve common goals.
