Risk and Compliance Specialist

Location: Gibraltar – Hybrid – Three Days in Office

Employment Type: Permanent

Hours: Monday-Friday

Summary

Think the AA is just about roadside assistance? Think again! As one of the UK's most trusted brands, we provide a wide range of services to millions of customers. From comprehensive Home and Motor Insurance to personalised Financial Services like Loans and Savings, and outstanding B2B, Consumer, Business Services, Driver Training, Car Care, and Service Maintenance and Repair, we've got you covered. Our mission is to keep Britain moving, and we're looking for dedicated individuals to join our team.

This is the job

As a Risk & Compliance Specialist, you’ll play a key role in strengthening the risk and control framework for AAUICL, the AA’s in-house insurance company. Reporting to the Head of Risk, Compliance and Operations, you’ll help the business achieve its strategic objectives while keeping good customer outcomes at the heart of what we do. You’ll work closely with stakeholders across the business, providing practical risk and compliance advice and guidance. You’ll help identify, assess and manage risks, ensuring they’re clearly understood, effectively controlled and accurately reported. You’ll also take ownership of tracking compliance and audit actions through to completion, keeping things moving and making sure agreed targets and deadlines are met.

What will I be doing?

• Developing and embedding AAUICL’s Risk Management Framework, ensuring alignment with Group Risk & Compliance and business needs.
• Identifying and assessing potential risks, advising on practical controls and improvements to prevent or mitigate issues.
• Supporting Risk Owners through risk assessments, workshops and ongoing management of risks, issues and incidents.
• Ensuring AAUICL meets relevant regulatory and legislative requirements, including GFSC, FCA and Solvency II requirements.
• Guiding colleagues and outsourced service providers to understand their regulatory responsibilities and make informed risk and compliance decisions.
• Maintaining effective Conduct and Customer Outcomes frameworks, helping to identify and mitigate the risk of poor customer outcomes.
• Overseeing key third-party and outsourcing arrangements, alongside compliance risks, controls and regulatory obligations.
• Producing clear and insightful risk and compliance reporting for governance committees and forums, including maintaining relevant risk dashboards and registers.
• Monitoring compliance and audit actions, working collaboratively with the business to resolve issues and ensure actions are completed on time.
• Coordinating regulatory reporting, submissions and interactions with the GFSC and FCA, while representing Risk & Compliance at relevant internal and external meetings.

What do I need?

• Experience within financial services, ideally with exposure to risk, compliance or insurance.
• Strong knowledge of operational risk and compliance, with the confidence to provide practical advice and guidance.
• Excellent analytical skills with the ability to interpret data, identify connections and make clear, timely recommendations.
• Sound judgement and a pragmatic approach to problem-solving, decision-making, escalation and managing compliance risks.
• Confident communication skills with the ability to build strong relationships, influence others and engage stakeholders at all levels.
• Ability to simplify complex technical or regulatory information into clear, easy-to-understand messages.
• Strong planning and organisational skills with the ability to prioritise effectively, manage deadlines and remain calm under pressure.
• Excellent attention to detail combined with the ability to see the bigger picture and focus on the risks that matter most.
• Knowledge of developing and implementing policies, processes and procedures, with a focus on continuous improvement.
• Good working knowledge of Microsoft Office applications, alongside a proactive approach to keeping up to date with regulatory developments and emerging themes.

Additional information

We’re always looking to recognise and reward our employees for the work they do. As a valued member of The AA team, you’ll have access to a range of benefits including:

• 25 days annual leave plus bank holidays + holiday buying scheme
• Worksave pension scheme with up to 7% employer contribution
• Company funded life assurance
• Diverse learning and development opportunities to support you to progress in your career
• Dedicated Employee Assistance Programme and a 24/7 remote GP service for you and your family

Plus, so much more! We’re an equal opportunities employer and welcome applications from everyone. The AA values diversity and the difference this brings to our culture and our customers. We actively seek people from diverse backgrounds to join us and become part of an inclusive company where you can be yourself, be empowered to be your best and feel like you truly belong. We have five communities to bring together people with shared characteristics and backgrounds and drive positive change.

As part of the onboarding process, we complete several pre-employment checks including work reference, credit and criminal record checks.