At a Glance
- Tasks: Use data and tech to enhance customer outcomes and operational efficiency.
- Company: Join the AA, a trusted UK brand with diverse services.
- Benefits: Enjoy 25 days leave, pension contributions, and discounts on AA products.
- Other info: Inclusive workplace that values diversity and offers career progression.
- Why this job: Make a real impact by optimising operations and driving meaningful change.
- Qualifications: Strong analytical skills and experience with data visualisation tools required.
The predicted salary is between 40500 - 49500 £ per year.
Location: Oldbury – Hybrid – Three Days in Office
Employment Type: Permanent
Hours: Monday-Friday
Summary
Think the AA is just about roadside assistance? Think again! As one of the UK's most trusted brands, we provide a wide range of services to millions of customers. From comprehensive Home and Motor Insurance to personalised Financial Services like Loans and Savings, and outstanding B2B, Consumer, Business Services, Driver Training, Car Care, and Service Maintenance and Repair, we've got you covered. Our mission is to keep Britain moving, and we're looking for dedicated individuals to join our team.
This is the job
As our Optimisation Manager, you’ll play a key role within Recovery Operations, using data, technology and operational insight to identify opportunities that improve customer outcomes, operational performance, productivity and cost efficiency. Working across Recovery Operations, Control Tower and key Business Partners, you’ll turn complex data and emerging trends into clear, commercially focused recommendations that help us work smarter and make better decisions. You’ll look at both current and future demand, developing modelling and decision-support tools to identify opportunities and help shape future ways of working. From understanding operational challenges and their root causes to supporting the implementation of solutions, you’ll make sure improvements deliver measurable and sustainable value for our customers and the business.
What will I be doing?
- Identifying opportunities to improve customer outcomes, operational performance, productivity, resource utilisation and cost through data and insight.
- Analysing operational performance, demand, capacity and emerging trends to highlight opportunities, risks and areas for improvement.
- Translating complex data from multiple sources into clear, actionable insights and commercially focused recommendations.
- Using AI, BI, automation and analytical tools to strengthen decision-making, reduce manual activity and improve operational efficiency.
- Developing modelling, forecasting and decision-support tools to help stakeholders assess scenarios and make informed decisions.
- Leading optimisation activity from problem definition and root-cause analysis through to solution design, implementation and benefits evaluation.
- Measuring the impact of optimisation and change initiatives to ensure expected benefits are delivered and sustained.
- Supporting operational forecasting and future-state design by combining expected demand with performance trends and operational insight.
- Building strong relationships across Recovery Operations, Control Tower and key Business Partners to identify and deliver improvement opportunities.
- Challenging existing processes and ways of working, using evidence and insight to influence stakeholders and drive meaningful change.
What do I need?
- Strong analytical capability with the ability to work with large, complex datasets and turn findings into practical business recommendations.
- Advanced Microsoft Excel skills, including data manipulation, analysis and modelling.
- Strong PowerPoint skills with the ability to create clear, concise and engaging presentations for operational and senior stakeholders.
- Experience with Power BI or comparable business intelligence and data visualisation tools.
- Knowledge of forecasting and modelling, with experience developing or contributing to decision-support tools.
- Proven problem-solving skills with the ability to take an issue from analysis and root-cause identification through to practical recommendations.
- Understanding of AI, automation and emerging technologies and how they can improve processes, efficiency and decision-making.
- Experience within a fast-paced operational environment, ideally involving high-volume or time-critical activity.
- Knowledge of change and benefits evaluation, including assessing whether operational improvements have delivered the intended outcomes.
- Project and change management capability, with experience supporting significant operational change; a recognised qualification such as PRINCE2 would be advantageous.
Additional information
We’re always looking to recognise and reward our employees for the work they do. As a valued member of The AA team, you’ll have access to a range of benefits including:
- 25 days annual leave plus bank holidays + holiday buying scheme
- Worksave pension scheme with up to 7% employer contribution
- Free AA breakdown membership from Day 1 plus 50% discount for family and friends
- Discounts on AA products including car and home insurance
- Employee discount scheme that gives you access to a car salary sacrifice scheme plus great discounts on healthcare, shopping, holidays and more
- Company funded life assurance
- Diverse learning and development opportunities to support you to progress in your career
- Dedicated Employee Assistance Programme and a 24/7 remote GP service for you and your family
Plus, so much more! We’re an equal opportunities employer and welcome applications from everyone. The AA values diversity and the difference this brings to our culture and our customers. We actively seek people from diverse backgrounds to join us and become part of an inclusive company where you can be yourself, be empowered to be your best and feel like you truly belong. We have five communities to bring together people with shared characteristics and backgrounds and drive positive change.
As part of the onboarding process, we complete several pre-employment checks including work reference, credit and criminal record checks. We may close the vacancy sooner than the advertised date if we get a high volume of applications.
Recovery Optimisation Manager employer: Automobile Association
The Automobile Association in Southampton is an exceptional employer, offering a unique opportunity for Mobile Mechanics to work independently while receiving comprehensive training and support. With a strong focus on employee growth and inclusivity, the company provides guaranteed earnings and an attractive benefits package, making it a rewarding place to build your career in the automotive industry.
StudySmarter Expert Advice🤫
We think this is how you could land Recovery Optimisation Manager
✨Tip Number 1: Get Involved in Consulting Case Competitions
Look for case competitions hosted by universities and consulting firms. They’re a fab way to showcase your problem-solving skills and meet industry players. Plus, winning one can seriously boost your CV, which we know is key when applying for roles like Recovery Optimisation Manager at Automobile Association!
✨Tip Number 2: Leverage Alumni Networks
Tap into your university’s alumni network; many consultants love to help out new talent. Reach out to alumni who are working in management consulting, they might have insider knowledge about openings at firms like Automobile Association or be willing to refer you for that Recovery Optimisation Manager position!
✨Tip Number 3: Attend Industry Events and Conferences
Keep an eye on management consulting events, workshops, or panels. These are prime opportunities to network with top professionals and get your name out there. You might even bump into someone from Automobile Association who’s on the lookout for their next Recovery Optimisation Manager star!
✨Tip Number 4: Polish Your Consulting Skills Online
Engage with online platforms that offer consulting simulations or courses. Prove your chops by completing relevant projects — this not only beefs up your experience but also gives you concrete examples to chat about during interviews for that full-time Recovery Optimisation Manager role at Automobile Association!
We think you need these skills to ace Recovery Optimisation Manager
Some tips for your application 🫡
Show Your Problem-Solving Skills:In management consulting, it's all about problem-solving—so make sure your CV highlights your analytical and critical thinking skills. Include examples from your studies or previous roles where you tackled complex issues or came up with innovative solutions. Quantify your achievements whenever possible to demonstrate your impact!
Tailor Your Cover Letter:Your cover letter is your chance to explain why you're a perfect fit for the consulting world. Focus on your motivation for joining the industry and how your skills align with the requirements of the role at Automobile Association. Remember to mention any relevant coursework or projects that showcase your understanding of strategic frameworks or business models!
Highlight Team Experience:Consultants often work in teams, so it's vital to showcase your collaborative skills. Include experiences where you've worked effectively with others, whether in academic group projects or internships. Discuss your role in the team and how you helped achieve common goals, demonstrating you can thrive in a consultancy environment.
Professionalise Your Online Presence:Make sure your LinkedIn and any other professional profiles are up to date, reflecting your career aspirations in management consulting. Connect with industry professionals and follow relevant groups—show you’re serious about entering this field. Applying through our website is a great way to get noticed, so showcase your personality and enthusiasm there!
How to prepare for a job interview at Automobile Association
✨Master the Case Study Game
In management consulting, case study interviews are all the rage. Make sure to practice structuring your thoughts and analysing data on the fly. Use resources like example case studies to get comfortable with frameworks and solutions. Remember, it’s not just about getting the right answer but showcasing your thought process, so talk us through your reasoning!
✨Know Your Numbers
Be prepared for some numerical and analytical questions. Brush up on your mental math and be ready to interpret data from charts or graphs. We might throw some business scenarios at you that require a quick turnaround on numerical analysis, so practice these skills to feel confident and swift!
✨Show Your Leadership Flair
As this is a full-time role, we want to see your potential as a seasoned consultant. Be ready to discuss experiences where you've led a project or a team. Think about times you've influenced decisions or navigated challenges—this is your chance to show how you can thrive in a fast-paced, collaborative environment.
✨Be a Cultural Fit
We’re not just looking for brains; we want to see if you vibe with our company culture at Automobile Association. Prepare to share how your values align with ours. Have a think about what makes a great team environment for you and how you can contribute to that. A good cultural fit goes a long way in management consulting!
