At a Glance
- Tasks: Recover vehicles and support customers during breakdowns with calm and confidence.
- Company: Join The AA, a supportive team dedicated to exceptional service.
- Benefits: Competitive salary, 23 days leave, discounts, and career development opportunities.
- Other info: Enjoy a dynamic work environment with excellent employee rewards and support.
- Why this job: Make a real difference in people's journeys while working independently and flexibly.
- Qualifications: Full Category C driving licence required; support for gaining CE licence available.
The predicted salary is between 35000 - 41000 £ per year.
On Target Earnings: £41,000 for a CE licence, and £35,000 for a C licence.
Shifts: Rolling roster, work 18 days out of every 28, with two full weekends off.
Standard Shift Duration: 9 hours and 45 minutes, including a 45-minute break.
Flexibility Required: While standard shifts are under 10 hours, end-of-shift flexibility is essential. You may be required to work up to 12 hours (including breaks) depending on operational needs.
Depot Postcode: ST5 7RX.
To be eligible for this role you must live within 25 miles or 1 hour travel from the depot.
As an HGV Recovery Driver, you’ll often work independently, but the moment you step out of your truck, you become a source of calm and confidence. With empathy and resilience, you’ll support members through stressful moments, using your technical expertise to recover vehicles safely and efficiently. Whether it’s transporting a vehicle to a garage or helping someone reach their destination, you’ll make a real difference in their day and their journey.
What will I be doing?
- Delivering exceptional service by safely recovering vehicles and reassuring customers during breakdowns, helping them get back on the road quickly.
- Working independently across varied locations and conditions, while remaining a valued part of a supportive team.
- Solving problems on the spot, using your technical skills and calm approach to handle a wide range of roadside situations.
- Staying solution-focused and compliant with EU Regulations & WTD, representing The AA with professionalism and a drive to always “Push for Better.”
What do I need?
- A full Category C (HGV Class 2) driving licence is essential. If you already hold a Category CE (HGV Class 1) licence – great! If not, don’t worry – we’ll support you in gaining it.
- A valid Driver CPC (Certificate of Professional Competence) and a digital tachograph card.
- Confidence using and adapting to new technology – we’ll provide the tools; you bring the curiosity.
- Flexibility to work shift patterns, including evenings, weekends, and Bank Holidays because breakdowns don’t stick to a schedule.
Additional information
We’re always looking to recognise and reward our employees for the work they do. As a valued member of The AA team, you’ll have access to a range of benefits including:
- 23 days annual leave (increases with service) + holiday buying scheme.
- Worksave pension scheme with up to 7% employer contribution.
- Free AA breakdown membership from Day 1 plus 50% discount for family and friends.
- Discounts on AA products including car and home insurance.
- Employee discount scheme that gives you access to a car salary sacrifice scheme plus great discounts on healthcare, shopping, holidays and more.
- Company funded life assurance.
- Diverse learning and development opportunities to support you to progress in your career.
- Dedicated Employee Assistance Programme and a 24/7 remote GP service for you and your family.
Recovery Driver – Stoke employer: Automobile Association
The AA is an exceptional employer that prioritises the well-being and growth of its employees, offering a competitive salary and a comprehensive benefits package including generous annual leave, a robust pension scheme, and discounts on various products. With a supportive work culture that values teamwork and individual contributions, employees are encouraged to develop their skills through diverse learning opportunities, all while making a meaningful impact in the lives of customers during challenging moments. Located in Stoke, the role of Recovery Driver not only provides a chance to work independently but also fosters a sense of community within a dedicated team.
StudySmarter Expert Advice🤫
We think this is how you could land Recovery Driver – Stoke
✨Tip Number 1
Get to know the company! Research The AA and understand their values and mission. This will help you tailor your approach during interviews and show that you're genuinely interested in being part of the team.
✨Tip Number 2
Network like a pro! Connect with current employees on LinkedIn or attend industry events. A friendly chat can sometimes lead to insider tips or even a referral, which can give you a leg up in the hiring process.
✨Tip Number 3
Practice makes perfect! Prepare for common interview questions related to recovery driving and customer service. Role-playing with a friend can help you feel more confident and articulate your skills effectively.
✨Tip Number 4
Apply through our website! It’s the best way to ensure your application gets seen by the right people. Plus, it shows you’re proactive and serious about joining The AA team.
We think you need these skills to ace Recovery Driver – Stoke
Some tips for your application 🫡
Show Your Driving Credentials:Make sure to highlight your driving licence details right at the start. If you have a Category C or CE licence, let us know! We want to see that you’re ready to hit the road with confidence.
Emphasise Your Problem-Solving Skills:As a Recovery Driver, you'll face various challenges. Share examples of how you've handled tough situations in the past. This shows us you can stay calm and collected when things get tricky!
Be Personable and Empathetic:We love candidates who can connect with customers. In your application, mention any experience where you’ve provided excellent customer service or support. It’s all about making someone’s day better!
Apply Through Our Website:Don’t forget to submit your application through our website! It’s the best way for us to receive your details and get you on the path to joining our team. We can’t wait to hear from you!
How to prepare for a job interview at Automobile Association
✨Know Your Stuff
Make sure you brush up on your technical knowledge related to vehicle recovery and roadside assistance. Familiarise yourself with common issues drivers face and how to resolve them. This will not only show your expertise but also your commitment to providing exceptional service.
✨Show Your Empathy
As a Recovery Driver, you'll often be dealing with stressed customers. Practice how you can reassure and calm them during breakdowns. Think of examples from your past experiences where you've successfully helped someone in a tough situation, as this will demonstrate your ability to handle pressure.
✨Flexibility is Key
Be prepared to discuss your availability and willingness to work varied shifts, including weekends and holidays. Highlight any previous experience you have with flexible working hours, as this will show that you're ready to meet the demands of the role.
✨Dress the Part
Even though you might be working in a practical environment, first impressions matter. Dress smartly for your interview to convey professionalism. It shows that you take the opportunity seriously and respect the company’s values.
