At a Glance
- Tasks: As a Recovery Driver, you'll assist customers in need, ensuring they get back on the road safely.
- Company: Join the AA, the UK's largest motoring organisation, known for its commitment to customer service.
- Benefits: Enjoy free breakdown cover, 23 days holiday, a pension contribution, and discounts on AA products.
- Other info: Flexible shifts with opportunities for career development and a commitment to diversity and inclusion.
- Why this job: Be a superhero for drivers, using your skills to solve problems and help people in all weather.
- Qualifications: Must have a full driving category C licence and a Driver CPC qualification; training provided.
The predicted salary is between 30000 - 42000 £ per year.
Feel like your current job’s going nowhere fast? Shift gears with The AA.
*This includes a location allowance*
Shifts: Rolling roster, work 18 days out of every 28, with two full weekends off.
Standard Shift Duration: 9 hours and 45 minutes, including a 45-minute break.
Flexibility Required: While standard shifts are under 10 hours, end-of-shift flexibility is essential. You may be required to work up to 12 hours (including breaks) depending on operational needs.
Depot Postcode: ME20 7BH
To be eligible for this role you must live within 25 miles or 1 hour travel from the depot.
As an HGV Recovery Driver, you’ll often work independently, but the moment you step out of your truck, you become a source of calm and confidence. With empathy and resilience, you’ll support members through stressful moments, using your technical expertise to recover vehicles safely and efficiently. Whether it’s transporting a vehicle to a garage or helping someone reach their destination, you’ll make a real difference in their day and their journey.
What will I be doing?
- Delivering exceptional service by safely recovering vehicles and reassuring customers during breakdowns, helping them get back on the road quickly.
- Working independently across varied locations and conditions, while remaining a valued part of a supportive team.
- Solving problems on the spot, using your technical skills and calm approach to handle a wide range of roadside situations.
- Staying solution-focused and compliant with EU Regulations & WTD, representing The AA with professionalism and a drive to always “Push for Better.”
What do I need?
- A full Category C (HGV Class 2) driving licence is essential. If you already hold a Category CE (HGV Class 1) licence — great! If not, don’t worry — we’ll support you in gaining it.
- A valid Driver CPC (Certificate of Professional Competence) and a digital tachograph card.
- Confidence using and adapting to new technology — we’ll provide the tools; you bring the curiosity.
- Flexibility to work shift patterns, including evenings, weekends, and Bank Holidays because breakdowns don’t stick to a schedule.
Additional information
We’re always looking to recognise and reward our employees for the work they do. As a valued member of The AA team, you’ll have access to a range of benefits including
- 23 days annual leave (increases with service) + holiday buying scheme
- Worksave pension scheme with up to 7% employer contribution
- Free AA breakdown membership from Day 1 plus 50% discount for family and friends
- Discounts on AA products including car and home insurance
- Employee discount scheme that gives you access to a car salary sacrifice scheme plus great discounts on healthcare, shopping, holidays and more
- Company funded life assurance
- Diverse learning and development opportunities to support you to progress in your career
- Dedicated Employee Assistance Programme and a 24/7 remote GP service for you and your family
Plus, so much more!
We’re proud to be an inclusive employer and welcome people from all backgrounds. At The AA, you’re encouraged to be yourself, thrive in your role, and feel like you truly belong.
To apply, simply complete our short online application. If successful, we’ll invite you to an online interview and carry out standard pre-employment checks, including references, credit, and criminal record screening.
Recovery Driver – Maidstone employer: Automobile Association
At the AA, we pride ourselves on being an exceptional employer, offering our Recovery Drivers in Maidstone a supportive work culture that values diversity and personal growth. With industry-leading training, comprehensive benefits including free breakdown cover from day one, and a commitment to employee development, we empower our team members to thrive both personally and professionally while making a real difference in our customers' lives.
StudySmarter Expert Advice🤫
We think this is how you could land Recovery Driver – Maidstone
✨Tip Number 1
Familiarise yourself with the AA's values and customer service approach. As a Recovery Driver, you'll be the face of the company, so understanding how they prioritise customer care will help you align your responses during interviews.
✨Tip Number 2
Brush up on your technical skills related to vehicle recovery. Being able to discuss specific techniques or experiences you've had in loading vehicles or solving roadside issues can set you apart from other candidates.
✨Tip Number 3
Prepare for situational questions that assess your problem-solving abilities. Think of examples where you've successfully handled difficult situations, especially in high-pressure environments, as this role requires quick thinking and adaptability.
✨Tip Number 4
Show your willingness to work flexible hours. Since the job involves shifts, including evenings and weekends, expressing your readiness to adapt to this schedule can demonstrate your commitment and reliability to potential employers.
We think you need these skills to ace Recovery Driver – Maidstone
Some tips for your application 🫡
Tailor Your CV:Make sure your CV highlights relevant experience and skills that align with the Recovery Driver role. Emphasise your driving qualifications, customer service experience, and any technical skills that demonstrate your ability to handle roadside recovery situations.
Craft a Strong Cover Letter:Write a cover letter that showcases your passion for the role and the company. Mention specific reasons why you want to work for the AA and how your background makes you a great fit for the position. Use examples to illustrate your problem-solving abilities and customer service skills.
Highlight Relevant Qualifications:Clearly list your driving qualifications, including your full category C licence and any additional certifications like Driver CPC. If you have experience with digital tachographs or adapting to new technology, be sure to mention that as well.
Prepare for Online Assessment:Once you submit your application, be ready for an online interview assessment. Review common interview questions related to customer service and problem-solving in driving scenarios. Practising your responses can help you feel more confident during the assessment.
How to prepare for a job interview at Automobile Association
✨Show Your Customer Service Skills
As a Recovery Driver, you'll be the friendly face of the AA. Make sure to highlight your communication skills and ability to reassure customers in stressful situations during the interview.
✨Demonstrate Problem-Solving Abilities
Prepare examples of how you've successfully resolved issues in the past. The interviewer will want to see that you can think on your feet and handle unexpected challenges with ease.
✨Familiarise Yourself with the Role Requirements
Review the job description thoroughly, especially the technical skills needed for loading vehicles and using equipment. Being knowledgeable about these aspects will show your commitment and readiness for the role.
✨Be Ready for Shift Work Discussion
Since the role involves working shifts, be prepared to discuss your flexibility and willingness to work evenings, weekends, and bank holidays. This shows that you're fully aware of the job's demands and are ready to meet them.
