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- Tasks: As a Recovery Driver, you'll assist customers in need, ensuring they get back on the road safely.
- Company: Join the AA, the UK's largest motoring organisation, known for its commitment to customer service.
- Benefits: Enjoy perks like free breakdown cover, 23 days holiday, and a generous pension contribution.
- Why this job: Be a superhero for drivers, using your skills to solve problems and help people in all situations.
- Qualifications: Must have a full driving category C licence and a Driver CPC qualification; training provided.
- Other info: Flexible shifts with opportunities for career development and a focus on diversity and inclusion.
The predicted salary is between 30000 - 42000 £ per year.
As our Roadside Recovery Driver, you’ll go the extra mile for our customers. Anything can happen whilst driving, but it’s OK we are the AA! We get everyone back on the road safely and get their day moving again.
Depot Postcode: CM1 3SR
Shifts: Rolling Rosta, working 18 out of 28 days with 2 weekends off. Standard Shifts are 9 hours 45 mins (including 45 min break). End of shift flexibility is required meaning you may work up to 12 hours in a shift including break.
Bring your best self and we provide the rest, including; full uniform, boots, and the best available equipment!
- Free breakdown cover from day one
- Equivalent of 23 days holidays (increases with service) plus bank holidays
- Up to 7% company pension contribution
- Join a famous brand that our customers love, with industry leading training
- Dedicated Employee Assistance Programme and a 24/7 remote GP service for you and your family
This is the job: You’ll be the friendly face of the UK’s largest motoring organisation. To our customers, you’re the superhero. Ready for anything, you’ll be there for them, anytime, anywhere and in any weather. You’ll get their day moving again by using your technical skills to load vehicles onto your truck and getting the vehicle and customer to a garage for repair, or wherever they need to be.
What will I be doing?
- A communicator: You’re great with your customers, you’re the calming influence, reassuring and professional in all situations, ensuring your customer feels safe and that their needs are being taken care of.
- A self-starter: You will be content working independently, as well as collaborating as part of a team, driving to different locations in all weathers.
- A fixer/problem solver: You’re someone who thrives in all situations! You will revel in utilising your expertise to solve a variety of issues.
What do I need?
- To be eligible for this role you must live within 25 miles and 1 hour's travel from the depot.
- A full driving category C driving licence (HGV 2). Ideally you’ll hold the CE (HGV 1) licence too, although this isn’t essential as we can help you with this.
- Alongside this, you’ll need a Driver CPC (certificate of professional competence) qualification, and a digital drivers/tachograph card.
- To be comfortable adapting to new technology - training will be provided.
- To be happy working shifts, which include evenings, nights, weekends and Bank Holidays.
As a valued team member, you’ll have access to a range of fully supported development programmes, designed to help you progress your career with us. Whether you’re looking to grow in your current role, or learn new skills and take on greater responsibilities, we will help you build the career you’re looking for.
Here at the AA we understand diversity and value the difference this brings to our culture and our customers. We actively seek people from diverse backgrounds to join us and become part of an inclusive company where you can be yourself, are empowered to be your best and feel like you truly belong.
You’ll also have access to a range of benefits such as:
- Discounts on AA products including car and home insurance.
- Employee discount scheme that gives you access to a car salary sacrifice scheme plus great discounts on healthcare, shopping, holidays and more.
- Company funded life assurance.
You can apply today by clicking on the link below and filling out a short application form. Your application will then be reviewed before we arrange an online interview assessment. As part of the onboarding process, we complete several pre-employment checks including drug and alcohol checks, work references, credit and criminal record checks.
Recovery Driver - Chelmsford employer: Automobile Association
Contact Detail:
Automobile Association Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Recovery Driver - Chelmsford
✨Tip Number 1
Familiarise yourself with the AA's values and customer service approach. As a Recovery Driver, you'll be the face of the company, so understanding how they prioritise customer care will help you align your responses during interviews.
✨Tip Number 2
Brush up on your technical skills related to vehicle recovery. Being able to discuss specific techniques or experiences you've had in loading vehicles or solving roadside issues can set you apart from other candidates.
✨Tip Number 3
Prepare for situational questions that assess your problem-solving abilities. Think of examples where you've successfully handled difficult situations or provided excellent customer service, as these will resonate well with the role.
✨Tip Number 4
Show your flexibility and willingness to work varied shifts. Highlight any previous experience you have with shift work or adapting to changing schedules, as this is crucial for the Recovery Driver position.
We think you need these skills to ace Recovery Driver - Chelmsford
Some tips for your application 🫡
Tailor Your CV: Make sure your CV highlights relevant experience and skills that align with the Recovery Driver role. Emphasise your driving qualifications, customer service skills, and any previous experience in roadside assistance or similar roles.
Craft a Strong Cover Letter: Write a cover letter that showcases your passion for helping customers and your problem-solving abilities. Mention specific examples of how you've successfully handled challenging situations in the past, demonstrating your calmness and professionalism.
Highlight Relevant Qualifications: Clearly list your driving qualifications, including your full category C licence and Driver CPC. If you have the CE licence, mention it as a bonus. This will show that you meet the essential requirements for the position.
Showcase Your Flexibility: Since the role requires working shifts, including evenings and weekends, make sure to express your willingness to adapt to this schedule. Highlight any previous experience you have with shift work to reinforce your suitability for the role.
How to prepare for a job interview at Automobile Association
✨Show Your Customer Service Skills
As a Recovery Driver, you'll be the friendly face of the company. Make sure to highlight your communication skills and ability to reassure customers in stressful situations during the interview.
✨Demonstrate Problem-Solving Abilities
Prepare examples of how you've successfully resolved issues in the past. This role requires quick thinking and adaptability, so showcasing your problem-solving skills will impress the interviewers.
✨Familiarise Yourself with the Role Requirements
Understand the specific qualifications needed for the job, such as the driving licences and CPC qualification. Being knowledgeable about these requirements shows your commitment and readiness for the role.
✨Emphasise Teamwork and Independence
This position involves both working independently and as part of a team. Be ready to discuss your experiences in both scenarios, demonstrating that you can thrive in various work environments.
