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- Tasks: As a Recovery Driver, you'll assist customers in need, ensuring they get back on the road safely.
- Company: Join the AA, the UK's largest motoring organisation, known for its commitment to customer service.
- Benefits: Enjoy competitive pay, free breakdown cover, generous holidays, and a supportive work environment.
- Why this job: Be a superhero for drivers, using your skills to solve problems and help people in need.
- Qualifications: Must have a full driving category C licence; CE licence is a plus but not essential.
- Other info: Access development programmes to grow your career and enjoy discounts on various products.
The predicted salary is between 34000 - 41000 £ per year.
As our Roadside Recovery Driver, you’ll go the extra mile for our customers.
Anything can happen whilst driving, but it’s OK we are the AA! We get everyone back on the road safely and get their day moving again.
On Target Earnings: £41,000 for a CE licence, and £35,000 for a C licence
Depot Postcode: DY4 7BS
- Shifts: Rolling Roster, working 18 out of 28 days with 2 weekends off. Standard Shifts are 9 hours 45 mins. (Inc. 45 min break) End of shift flexibility is required meaning you may work up to 12 hours in a shift inc. break
- Bring your best self and we provide the rest, including; full Uniform, Boots, and the best available equipment!
- Free breakdown cover from day one
- Equivalent of 23 days holidays (increases with service)
- Up to 7% company pension contribution
- Join a famous brand that our customers love, with industry leading training
- Dedicated Employee Assistance Programme and a 24/7 remote GP service for you and your family
This is the job
You’ll be the friendly face of the UK’s largest motoring organisation. To our customers, you’re the superhero. Ready for anything, you’ll be there for them, anytime, anywhere and in any weather. You’ll get their day moving again by using your technical skills to load vehicles onto your truck and getting the vehicle and customer to a garage for repair, or wherever they need to be.
What will I be doing?
- A communicator: You\’re great with your customers, you’re the calming influence, reassuring and professional in all situations, ensuring your customer feels safe and that their needs are being taken care of.
- A self-starter: You will be content working independently, as well as collaborating as part of a team, driving to different locations in all weathers.
- A fixer/problem solver: You’re someone who thrives in all situations! You will revel in utilising your expertise to solve a variety of issues.
What do I need?
- To be eligible for this role you must live within 25 miles OR 1 hours travel from the depot – postcode included in advert.
- A full driving category C driving licence (HGV 2). Ideally you’ll hold the CE (HGV 1) licence too, although this isn’t essential as we can help you with this.
- Alongside this, you’ll need a Driver CPC (certificate of professional competence) qualification, and a digital drivers/tachograph card.
- To be comfortable adapting to new technology- training will be provided.
- To be happy working shifts, which include evenings, nights, weekends and Bank Holidays.
Additional information
As a valued team member, you’ll have access to a range of fully supported development programmes, designed to help you progress your career with us.
Whether you’re looking to grow in your current role, or learn new skills and take on greater responsibilities, we will help you build the career you’re looking for.
Here at the AA we understand diversity and value the difference this brings to our culture and our customers. We actively seek people from diverse backgrounds to join us and become part of an inclusive company where you can be yourself, are empowered to be your best and feel like you truly belong.
You’ll also have access to a range of benefits such as:
- Discounts on AA products including car and home insurance
- Employee discount scheme that gives you access to a car salary sacrifice scheme plus great discounts on healthcare, shopping, holidays and more
- Company funded life assurance
You can apply today by clicking on the link below and filling out a short application form. Your application will then be reviewed before we arrange an online interview assessment.
As part of the onboarding process, we complete several pre-employment checks including drug and Alcohol checks, work references, credit and criminal record checks.
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Recovery Driver – Birmingham employer: Automobile Association
Contact Detail:
Automobile Association Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Recovery Driver – Birmingham
✨Tip Number 1
Familiarise yourself with the AA's values and customer service approach. As a Recovery Driver, you'll be the face of the company, so understanding how to embody their commitment to customer care will help you stand out during the interview.
✨Tip Number 2
Brush up on your technical skills related to vehicle recovery. Being able to demonstrate your problem-solving abilities and knowledge of loading vehicles safely will show that you're ready for the challenges of the role.
✨Tip Number 3
Prepare for situational questions in your interview. Think about past experiences where you've had to remain calm under pressure or provide excellent customer service, as these are key traits for a Recovery Driver.
✨Tip Number 4
Make sure you know the area around the depot postcode (DY4 7BS). Being familiar with local routes and potential hazards can give you an edge, showing that you're proactive and ready to hit the ground running.
We think you need these skills to ace Recovery Driver – Birmingham
Some tips for your application 🫡
Tailor Your CV: Make sure your CV highlights relevant experience and skills that align with the Recovery Driver role. Emphasise your driving qualifications, customer service experience, and any technical skills that demonstrate your ability to solve problems on the road.
Craft a Strong Cover Letter: Write a cover letter that showcases your passion for the role and the company. Mention specific reasons why you want to work for the AA and how your background makes you a great fit for the position. Use examples from your past experiences to illustrate your points.
Highlight Your Communication Skills: Since the role requires excellent communication with customers, be sure to include examples of how you've effectively communicated in previous jobs. This could be through resolving customer issues or working as part of a team.
Prepare for Online Assessment: After submitting your application, you may be invited for an online interview assessment. Prepare by reviewing common interview questions related to driving, customer service, and problem-solving. Practice articulating your thoughts clearly and confidently.
How to prepare for a job interview at Automobile Association
✨Show Your Customer Service Skills
As a Recovery Driver, you'll be the friendly face of the company. Make sure to highlight your communication skills and ability to reassure customers in stressful situations during the interview.
✨Demonstrate Problem-Solving Abilities
Prepare examples of how you've successfully resolved issues in the past. This role requires quick thinking and adaptability, so showcasing your problem-solving skills will impress the interviewers.
✨Familiarise Yourself with the Role's Requirements
Understand the specifics of the job, including the driving licences required and the shift patterns. Being knowledgeable about the role will show your genuine interest and commitment.
✨Emphasise Teamwork and Independence
This position involves both working independently and as part of a team. Be ready to discuss experiences where you've thrived in both settings, demonstrating your versatility.
