Performance Leader (Recovery Operations) – South West England

Better hours, better pay, join the AA as our Recovery Operations Performance Leader!

Location: Bristol, Somerset, Gloucester or Worcester is preferred (surrounding areas considered)

Our commitments:

• Start and finish on your driveway - paid from the moment you get in your van to the moment you get home.
• Bring your best self and we provide the rest, including van, full uniform, boots, and the best available equipment!
• Free breakdown cover from day one.
• 23 days holidays (increases with service)
• Up to 7% company pension contribution
• An iconic brand that our customers love with industry leading training.
• Dedicated Employee Assistance Programme and a 24/7 remote GP service for you and your family

This is the job:

As a Performance Leader within Recovery Operations, you’ll play a hybrid role, balancing leadership of a team of Patrols with hands-on operational work as a Patrol yourself. You’ll lead by example, ensuring the safe, compliant and efficient delivery of recovery services across a large and diverse geographical area. You’ll focus on delivering the right outcomes across Safety, Service, People and Cost, driving exceptional customer experiences while meeting legal, operational and commercial requirements.

What will I be doing?

• Safety & Compliance: Lead a strong safety culture, ensuring patrol operations comply with DVSA, EU Drivers’ Hours and Working Time Directive requirements. Maintain operator licence compliance through vehicle, workshop, tool, PPE and equipment checks, and support investigations into incidents, claims and complaints to identify root causes and preventative actions.
• Service: Drive consistently high service standards across the patrol team and through your own patrol activity. Act as a role model for performance and professionalism, and build effective relationships with third-party garages and contractors to ensure seamless service delivery.
• People Leadership: Coach, mentor and develop patrols through regular 1:1s, accompanied visits and performance reviews. Share best practice, support ongoing professional development, and manage performance fairly in line with AA values and policies.
• Cost & Performance: Use performance data and insight to improve productivity, efficiency and cost control. Manage contractor performance to ensure value for money, support the Recovery Operations Regional Manager in delivering operational and financial objectives, and minimise downtime through effective maintenance planning.

What do I need?

• NVQ Level 3 (or equivalent) in Light Vehicle Maintenance and Repair
• Strong knowledge of fleet, transport and legal compliance, including Drivers’ Hours and Working Time Directive
• Understanding of transport management, compliance and Earned Recognition
• Experience in Recovery Operations (desirable)
• Ability to work in a hybrid role combining people leadership with operational patrol duties
• Key skills: coaching and development, communication, problem solving, conflict resolution and report writing.

Additional information:

As a valued team member, you’ll have access to a range of fully supported development programmes, designed to help you progress your career with us. Whether you’re looking to grow in your current role, or learn new skills and take on greater responsibilities, we will help you build the career you’re looking for.

Here at the AA we understand diversity and value the difference this brings to our culture and our customers. We actively seek people from diverse backgrounds to join us and become part of an inclusive company where you can be yourself, are empowered to be your best and feel like you truly belong.

You’ll also have access to a range of benefits such as:

• Discounts on AA products including car and home insurance
• Employee discount scheme that gives you access to a car salary sacrifice scheme plus great discounts on healthcare, shopping, holidays and more
• Company funded life assurance

You can apply today by clicking on the link below and filling out a short application form. As part of the onboarding process, we complete several pre-employment checks including drug and alcohol checks, work references, credit and criminal record checks.