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For Companies At a Glance
- Tasks: Drive smarter operations by analysing data and shaping strategies for better service delivery.
- Company: Join the AA, a trusted UK brand offering diverse services to millions.
- Benefits: Enjoy 25 days leave, pension contributions, discounts, and career development opportunities.
- Why this job: Make a real impact by turning data into actionable insights and influencing senior decisions.
- Qualifications: Experience in Automotive Engineering and strong analytical skills are essential.
- Other info: Be part of an inclusive culture that values diversity and empowers you to thrive.
The predicted salary is between 36000 - 60000 £ per year.
Location: Oldbury – Hybrid - Three Days in Office
Employment Type: Permanent
Hours: Monday-Friday
AA Summary
Think the AA is just about roadside assistance? Think again! As one of the UK's most trusted brands, we provide a wide range of services to millions of customers. From comprehensive Home and Motor Insurance to personalised Financial Services like Loans and Savings, and outstanding B2B, Consumer, Business Services, Driver Training, Car Care, and Service Maintenance and Repair, we've got you covered. Our mission is to keep Britain moving, and we're looking for dedicated individuals to join our team.
This is the job
Join us as an Operational Performance Manager and become the driving force behind smarter, more efficient operations within Dedicated Services. You’ll be the vital link between teams, using data and insight to shape strategies that improve service delivery and resource allocation. Your mission? To turn numbers into action. You’ll analyse trends, apply AI and BI solutions, and provide clear, commercially sound recommendations that make a real impact. This is a role where your ideas will influence decisions at senior levels.
Innovation is at the heart of what we do. You’ll explore future opportunities, measure the impact of change, and ensure every recommendation adds tangible value. Strong relationships and clear communication will be key to your success.
We’re looking for someone highly analytical, calm under pressure, and confident working with large datasets across multiple platforms. If you love turning complexity into clarity and driving continuous improvement, this is the role for you.
What will I be doing?
- Spotting new innovations and turning them into opportunities for outstanding customer outcomes.
- Using AI and BI tools to make smart, data-driven recommendations for change.
- Evaluating decisions and sharing clear, actionable insights with stakeholders.
- Communicating confidently across large groups and building strong relationships at every level.
- Becoming the go-to expert for solution design within Dedicated Services.
- Bringing complex data together into a single, easy-to-understand format.
- Creating and delivering management information (MI) reports on time and with impact.
- Developing modelling tools that support informed decision-making.
- Working closely with business partners to optimise labour and resources.
- Playing an active role in shaping and implementing future state designs.
What do I need?
- Proven experience in Automotive Mechanical Engineering – this is essential.
- Strong knowledge of Microsoft applications, including Excel and PowerPoint.
- Ability to create and deliver impactful presentations with confidence.
- Data-driven mindset with experience in developing data-led solutions.
- Experience working in fast-paced, high-volume operational environments, ideally Just-In-Time (JIT).
- Contribution to systemic modelling tools and decision-making frameworks.
- Experience supporting organisational change and transformation initiatives.
- Ability to collaborate with stakeholders and communicate complex information clearly.
- Skilled in consolidating data from multiple sources into clear, unified formats.
Additional information
We’re always looking to recognise and reward our employees for the work they do. As a valued member of The AA team, you’ll have access to a range of benefits including:
- 25 days annual leave plus bank holidays + holiday buying scheme
- Worksave pension scheme with up to 7% employer contribution
- Free AA breakdown membership from Day 1 plus 50% discount for family and friends
- Discounts on AA products including car and home insurance
- Employee discount scheme that gives you access to a car salary sacrifice scheme plus great discounts on healthcare, shopping, holidays and more
- Company funded life assurance
- Diverse learning and development opportunities to support you to progress in your career
- Dedicated Employee Assistance Programme and a 24/7 remote GP service for you and your family
- Plus, so much more!
We’re an equal opportunities employer and welcome applications from everyone. The AA values diversity and the difference this brings to our culture and our customers. We actively seek people from diverse backgrounds to join us and become part of an inclusive company where you can be yourself, be empowered to be your best and feel like you truly belong. We have five communities to bring together people with shared characteristics and backgrounds and drive positive change.
As part of the onboarding process, we complete several pre-employment checks including work reference, credit and criminal record checks.
We may close the vacancy sooner than the advertised date if we get a high volume of applications, please apply now if you are interested.
Operational Performance Manager in Oldbury employer: Automobile Association
Contact Detail:
Automobile Association Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Operational Performance Manager in Oldbury
✨Tip Number 1
Network like a pro! Reach out to current or former employees at the AA on LinkedIn. A friendly chat can give you insider info and maybe even a referral, which can really boost your chances.
✨Tip Number 2
Prepare for the interview by practising common questions related to operational performance. Think about how you can showcase your analytical skills and experience with data-driven solutions. We want to see how you turn numbers into action!
✨Tip Number 3
Showcase your passion for innovation! Be ready to discuss any past experiences where you’ve spotted opportunities for improvement or implemented changes that made a real impact. This is your chance to shine!
✨Tip Number 4
Don’t forget to apply through our website! It’s the best way to ensure your application gets seen. Plus, it shows you’re serious about joining the AA team and contributing to our mission of keeping Britain moving.
We think you need these skills to ace Operational Performance Manager in Oldbury
Some tips for your application 🫡
Tailor Your Application: Make sure to customise your CV and cover letter for the Operational Performance Manager role. Highlight your experience in automotive engineering and data analysis, as these are key to impressing us!
Showcase Your Data Skills: Since this role is all about turning numbers into action, don’t forget to mention your experience with AI and BI tools. We want to see how you've used data to drive decisions and improve operations.
Communicate Clearly: Strong communication is essential for this position. Use your application to demonstrate how you’ve effectively shared insights with stakeholders in the past. Clear examples will help us see your potential!
Apply Through Our Website: We encourage you to apply directly through our website. It’s the best way for us to receive your application and ensures you’re considered for this exciting opportunity with The AA!
How to prepare for a job interview at Automobile Association
✨Know Your Numbers
As an Operational Performance Manager, you'll be expected to turn data into actionable insights. Brush up on your analytical skills and be prepared to discuss how you've used data in past roles to drive improvements. Bring examples of trends you've spotted and the impact they had.
✨Master Your Presentation Skills
You'll need to communicate complex information clearly, so practice delivering impactful presentations. Use tools like PowerPoint to create engaging visuals that support your points. Be ready to showcase a presentation you've done in the past that highlights your ability to convey data-driven recommendations.
✨Build Relationships
Strong relationships are key in this role. Think about how you've collaborated with stakeholders in previous positions. Prepare to share specific examples of how you’ve built rapport and communicated effectively across different levels of an organisation.
✨Stay Calm Under Pressure
This role involves working in fast-paced environments, so be ready to demonstrate your ability to stay calm and focused. Share experiences where you've successfully managed tight deadlines or high-pressure situations, and explain how you maintained clarity and effectiveness in your decision-making.
