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- Tasks: Help customers stay mobile after vehicle breakdowns by coordinating hire vehicles.
- Company: Join The AA's exciting new Mobility team with a focus on customer service.
- Benefits: Enjoy 23 days annual leave, free breakdown membership, and discounts on various products.
- Why this job: Make a real difference in customers' lives while developing your skills in a dynamic environment.
- Qualifications: Strong communication skills, problem-solving abilities, and a proactive attitude are essential.
- Other info: Diverse learning opportunities and a commitment to inclusivity await you at The AA.
The predicted salary is between 30000 - 42000 £ per year.
Location: On-site Oldbury
Closing Date: Sunday 8th February 2026
Interview Dates: Monday 9th February – Friday 13th February
Start Date: 2nd March 2026 (Please note if you require annual leave or holiday within your first 4 weeks of employment, you may be rejected. Commitment to our training is crucial)
Do you want to be part of a brand new and exciting team here at The AA? We’re recruiting for Mobility Customer Service Advisors to join our brand new ‘One Mobility Team here at The AA.
As a Mobility Agent within Volkswagen Group, you will play a critical role in facilitating seamless onward mobility for customers following a vehicle breakdown. The role requires utilising various systems to book a hire vehicle for VWG group customers. Your primary responsibility will be to ensure that customer expectations are consistently met through efficient and proactive communication. This role demands a commitment to delivering exceptional service and maintaining operational efficiency under dynamic conditions. Your ability to make informed decisions and manage multiple priorities will be critical to your success in this position.
What will I be doing?
- Coordinate and arrange alternative transportation solutions to maintain customer mobility while their vehicle undergoes repairs.
- Oversee and maintain a detailed organised log of hire bookings required to ensure efficient allocation and prompt identification of available resources to meet customer requirements.
- Assess tasks based on urgency and impact to effectively prioritise actions that enhance the customer journey and ensure timely service delivery.
- Engage in effective and timely communication with customers to keep them informed and manage their expectations throughout the process.
- Exercise sound judgment and innovative problem-solving skills to address and resolve mobility challenges on a daily basis. This includes negotiating with suppliers and considering alternative arrangements, always thinking about the customer and department KPIs.
- Maintain consistent, clear and professional communication with all stakeholders to ensure alignment and transparency throughout the mobility process.
- Ensure a smooth transition for customers into hire vehicles, prioritising a seamless and hassle-free experience.
- Strive to enhance the overall customer journey by delivering high-quality service and support.
What do I need?
- Able to work both on a team and individually.
- Excellent communication and interpersonal skills, with the ability to engage confidently with stakeholders at all levels.
- Strong organisational skills and attention to detail, with the ability to manage multiple priorities effectively.
- Proven problem-solving capabilities and a proactive approach to issue resolution.
- Flexible and resilient, able to adapt to changing demands and work under pressure.
- The ability to effectively manage and resolve conflicts in a constructive and professional manner.
- Good judgment and the ability to make informed decisions that support the business objectives.
Additional information
We’re always looking to recognise and reward our employees for the work they do. As a valued member of The AA team, you’ll have access to a range of benefits including:
- 23 days annual leave plus bank holidays
- Worksave pension scheme with up to 7% employer contribution
- Free AA breakdown membership from Day 1 plus 50% discount for family and friends
- Discounts on AA products including car and home insurance
- Employee discount scheme that gives you access to a car salary sacrifice scheme plus great discounts on healthcare, shopping, holidays and more
- Company funded life assurance
- Diverse learning and development opportunities to support you to progress in your career
- Dedicated Employee Assistance Programme and a 24/7 remote GP service for you and your family
- Plus, so much more!
We’re an equal opportunities employer and welcome applications from everyone. The AA values diversity and the difference this brings to our culture and our customers. We actively seek people from diverse backgrounds to join us and become part of an inclusive company where you can be yourself, be empowered to be your best and feel like you truly belong. We have five communities to bring together people with shared characteristics and backgrounds and drive positive change.
The recruitment process:
Your application
We believe that you can be a great fit for this job based on your behaviours and natural abilities. Once you apply, you’ll receive a series of games to help us get to know you.
Your interview
If you fit the behavioural profile to thrive within the role and environment, you will then be invited to attend a final stage interview which lasts approximately 60 minutes. You’ll meet with our friendly interviewers for a competency-based interview that contains a role play.
Onboarding
Once we’ve made you an offer and completed your pre-employment checks, you’ll receive your contract.
Customer Service Advisor – Mobility in Oldbury employer: Automobile Association
Contact Detail:
Automobile Association Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Customer Service Advisor – Mobility in Oldbury
✨Tip Number 1
Get to know the company! Research The AA and its values, especially around customer service. This will help you tailor your responses during the interview and show that you're genuinely interested in being part of the team.
✨Tip Number 2
Practice your communication skills! Since this role is all about engaging with customers and stakeholders, try role-playing common scenarios with a friend or family member. This will help you feel more confident when it comes to the real deal.
✨Tip Number 3
Be ready to showcase your problem-solving skills! Think of examples from your past experiences where you had to think on your feet and resolve issues quickly. This will demonstrate your ability to handle the dynamic nature of the job.
✨Tip Number 4
Apply through our website! It’s the best way to ensure your application gets noticed. Plus, you’ll have access to all the latest updates and resources to help you prepare for the interview process.
We think you need these skills to ace Customer Service Advisor – Mobility in Oldbury
Some tips for your application 🫡
Show Your Passion for Customer Service: When writing your application, let us see your enthusiasm for helping customers. Share any relevant experiences where you went above and beyond to ensure a great customer experience. This will help us understand how you can contribute to our team!
Tailor Your Application: Make sure to customise your application to highlight the skills and experiences that match the job description. We want to see how your background aligns with the role of a Mobility Customer Service Advisor, so don’t hold back on showcasing your relevant expertise!
Be Clear and Concise: Keep your application straightforward and to the point. Use clear language and avoid jargon. We appreciate well-structured applications that make it easy for us to see your qualifications and fit for the role.
Apply Through Our Website: Don’t forget to submit your application through our website! It’s the best way for us to receive your details and ensures you’re considered for the position. Plus, it makes the whole process smoother for everyone involved!
How to prepare for a job interview at Automobile Association
✨Know the Role Inside Out
Before your interview, make sure you thoroughly understand the responsibilities of a Mobility Customer Service Advisor. Familiarise yourself with the key tasks like coordinating transportation solutions and managing customer expectations. This will help you demonstrate your knowledge and enthusiasm for the role.
✨Showcase Your Communication Skills
Since effective communication is crucial in this role, prepare examples of how you've successfully engaged with customers or stakeholders in the past. Think about times when you had to manage expectations or resolve conflicts, as these experiences will highlight your interpersonal skills.
✨Demonstrate Problem-Solving Abilities
Be ready to discuss specific instances where you've tackled challenges or made informed decisions under pressure. The interview may include role-play scenarios, so practice thinking on your feet and coming up with innovative solutions that prioritise customer satisfaction.
✨Emphasise Organisational Skills
Given the need to manage multiple priorities, share examples of how you've effectively organised tasks in previous roles. Highlight any tools or methods you use to stay organised, as this will show your potential employer that you can handle the dynamic nature of the job.
