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- Tasks: Provide expert technical support to customers and contact centre staff.
- Company: Leading automotive service organisation with a focus on customer service.
- Benefits: Annual leave, employee discounts, and a supportive work environment.
- Why this job: Join a passionate team and make a difference in automotive customer service.
- Qualifications: NVQ Level 2 or 3 in Light Vehicle Maintenance and Repair required.
- Other info: Great opportunity for career growth in the automotive industry.
The predicted salary is between 30000 - 42000 £ per year.
A leading automotive service organization is looking for a Technical Helpdesk Advisor in Oldbury. In this role, you will provide expert technical support and assistance to customers and contact centre staff.
You need to have NVQ Level 2 or 3 in Light Vehicle Maintenance and Repair along with effective communication and problem-solving skills.
With access to numerous benefits including annual leave and employee discounts, this position offers a great opportunity for automotive professionals who are passionate about customer service.
Automotive Technical Helpdesk Advisor in Oldbury employer: Automobile Association
Contact Detail:
Automobile Association Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Automotive Technical Helpdesk Advisor in Oldbury
✨Tip Number 1
Network like a pro! Reach out to your contacts in the automotive industry and let them know you're on the hunt for a Technical Helpdesk Advisor role. You never know who might have the inside scoop on job openings or can put in a good word for you.
✨Tip Number 2
Prepare for those interviews! Brush up on your technical knowledge related to light vehicle maintenance and repair, and think of examples where you've solved problems effectively. We want you to shine when it comes to showcasing your skills!
✨Tip Number 3
Don’t underestimate the power of follow-ups! After an interview, drop a quick thank-you email to express your appreciation for the opportunity. It shows your enthusiasm and keeps you fresh in their minds.
✨Tip Number 4
Apply through our website! We’ve got loads of resources to help you land that dream job. Plus, applying directly can sometimes give you an edge over other candidates. So, what are you waiting for? Get your application in!
We think you need these skills to ace Automotive Technical Helpdesk Advisor in Oldbury
Some tips for your application 🫡
Show Off Your Skills: Make sure to highlight your NVQ Level 2 or 3 in Light Vehicle Maintenance and Repair. We want to see how your qualifications make you the perfect fit for the Technical Helpdesk Advisor role!
Communicate Clearly: Since effective communication is key, use clear and concise language in your application. We appreciate straightforwardness, so don’t be afraid to show us your problem-solving skills through real examples.
Tailor Your Application: Take a moment to customise your application for this specific role. Mention your passion for customer service and how it aligns with our values at StudySmarter. It’ll help us see why you’re the right choice!
Apply Through Our Website: We encourage you to apply directly through our website. It’s the best way for us to receive your application and ensures you don’t miss out on any important updates from our team!
How to prepare for a job interview at Automobile Association
✨Know Your Stuff
Make sure you brush up on your knowledge of light vehicle maintenance and repair. Be ready to discuss specific technical issues you've encountered and how you resolved them. This will show that you’re not just knowledgeable but also practical in applying your skills.
✨Communicate Clearly
Since effective communication is key for this role, practice explaining complex technical concepts in simple terms. You might be asked to demonstrate how you would assist a customer over the phone, so think about how you can make your explanations clear and concise.
✨Problem-Solving Scenarios
Prepare for situational questions where you’ll need to showcase your problem-solving skills. Think of examples from your past experiences where you successfully diagnosed and resolved an issue. Use the STAR method (Situation, Task, Action, Result) to structure your answers.
✨Show Your Passion for Customer Service
This position is all about helping customers, so be ready to share why you love providing excellent service. Think of times when you went above and beyond for a customer and how that made a difference. Your enthusiasm can really set you apart!
