Automotive Helpdesk Technician – Oldbury

Join Our Team as a Technical Helpdesk Advisor. Are you an automotive professional ready for a new challenge? Passionate about vehicles and providing exceptional service? As a Technical Advisor at The AA, you’ll play a crucial role in assisting customers and contact centre staff with your knowledge and experience.

We value your growth and are committed to supporting you. Through specialized training, ongoing support, and tailored opportunities, we ensure that you have the resources necessary to achieve your goals with The AA.

This is the job:

• Shifts: Between 0700 – 2000 Monday to Sunday.
• Location: Oldbury Office, On Site Working.

As a Technical Advisor, you’ll be part of a growing team and you’ll provide expert advice to our customers via the telephone. You will be the go-to expert for customers seeking telephone fixes and supporting the business by only sending patrols to where they are needed.

What will I be doing?

• Your role involves providing essential technical support, advice, and repair fixes to our customers.
• Your expertise ensures that we only attend vehicles in a genuine breakdown scenario.
• You’ll be meticulously recording data on the relevant databases, contributing to detailed management insights and facilitating efficient decision-making.
• You must be computer literate and confident using various systems.
• You’ll be confident in providing advice, simplifying information so the customer understands and providing excellent customer service.
• As a target driven individual, you’ll be focused on achieving results.

What do I need?

• Mechanical Qualifications: You’ll hold your NVQ Level 2 or 3 in Light Vehicle maintenance and Repair or an equivalent, appropriate qualification alongside substantial, demonstrable experience in the Motor Vehicle Repair Industry.
• A Fixer/Problem Solver: You will revel in utilising your technical expertise to help solve a variety of issues, finding solutions to blockers and getting our customers moving again.
• A Master Communicator: Taking complex technical information and communicating it in a simple and effective way is your superpower! You’ll give customers and Patrols the confidence that whatever the issue, you can help them.
• Flexible: Breakdowns and car trouble aren’t limited to between 9-5, and neither are you. You understand and are happy to work outside normal hours, on a roster basis that includes weekends.

Additional information:

We’re always looking to recognise and reward our employees for the work they do. As a valued member of The AA team, you’ll have access to a range of benefits including:

• Diverse learning and development opportunities to support you to progress in your career.
• 25 days annual leave, plus 8 bank holidays.
• Free AA breakdown membership from day 1!
• Discounts on AA products including car and home insurance.
• Employee discount scheme that gives you access to a car salary sacrifice scheme plus great discounts on healthcare, shopping, holidays and more.
• Work save pension scheme with up to 7% employer contribution.
• Company funded life assurance.
• Dedicated Employee Assistance Programme.

We’re an equal opportunities employer and welcome applications from everyone. The AA values diversity and the difference this brings to our culture and our customers. We actively seek people from diverse backgrounds to join us and become part of an inclusive company where you can be yourself, be empowered to be your best and feel like you truly belong.

By applying for this position, you acknowledge that there may be potential changes to the terms and conditions of your employment contract. This includes accepting the 25 days annual leave entitlement that this position has.