At a Glance
- Tasks: Design and improve business processes while collaborating with stakeholders.
- Company: Join The AA, a trusted UK brand with diverse services.
- Benefits: Enjoy 25 days leave, pension contributions, and discounts on products.
- Other info: Diverse learning opportunities and a supportive, inclusive culture await you.
- Why this job: Make a real impact by enhancing customer outcomes in a dynamic environment.
- Qualifications: Attention to detail and experience in fast-paced settings are essential.
The predicted salary is between 30000 - 33000 £ per year.
Location: Cheadle, Oldbury or Newcastle hybrid 3 days in the office
Employment Type: Permanent
Salary: Up to £33,000 depending on experience
Hours: 9-5 Monday to Friday 36.25 hours
As a Process Mapping and Improvement Coordinator, you’ll play a key role in shaping how the business operates day to day. You’ll design, map and improve processes in a fast-paced environment, working with stakeholders at all levels. Applying lean principles, you’ll reduce waste and enhance customer outcomes while ensuring compliance. Strong attention to detail is essential in this hands-on role.
What will I be doing?
- Producing and critically reviewing business process maps
- Facilitating workshops with SMEs and stakeholders
- Ensuring documentation meets ISO standards
- Following governance and version control processes
- Acting as a key contact for process queries
- Communicating process updates across the business
- Building strong stakeholder relationships
What do I need?
- Strong attention to detail
- Experience in a fast-paced environment
- Confidence engaging stakeholders at all levels
- Strong communication and facilitation skills
- Understanding of lean/process improvement
- Proactive and organised approach
We’re always looking to recognise and reward our employees for the work they do. As a valued member of The AA team, you’ll have access to a range of benefits including:
- 25 days annual leave plus bank holidays + holiday buying scheme
- Worksave pension scheme with up to 7% employer contribution
- Free AA breakdown membership from Day 1 plus 50% discount for family and friends
- Discounts on AA products including car and home insurance
- Employee discount scheme that gives you access to a car salary sacrifice scheme plus great discounts on healthcare, shopping, holidays and more
- Company funded life assurance
- Diverse learning and development opportunities to support you to progress in your career
- Dedicated Employee Assistance Programme and a 24/7 remote GP service for you and your family
We’re an equal opportunities employer and welcome applications from everyone. The AA values diversity and the difference this brings to our culture and our customers. We actively seek people from diverse backgrounds to join us and become part of an inclusive company where you can be yourself, be empowered to be your best and feel like you truly belong.
As part of the onboarding process, we complete several pre-employment checks including work reference, credit and criminal record checks.
Process Mapping & Improvement Coordinator in Newcastle upon Tyne employer: Automobile Association
The AA is an exceptional employer, offering a dynamic work environment in Cheadle, Newcastle, or Oldbury, where you can thrive as a Process Mapping & Improvement Coordinator. With a strong commitment to employee development, competitive benefits including 25 days of annual leave, and a culture that values diversity and inclusion, you'll find ample opportunities for growth and a supportive community that empowers you to excel in your role.
