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- Tasks: Support customers with insurance queries and deliver world-class service.
- Company: Join the AA, a trusted brand committed to customer satisfaction.
- Benefits: Enjoy competitive salary, free breakdown membership, and exclusive discounts.
- Why this job: Make a real difference in customers' lives while growing your career.
- Qualifications: Strong communication skills and a passion for helping others.
- Other info: Hybrid working, supportive team environment, and great career progression opportunities.
The predicted salary is between 25480 - 25480 £ per year.
Location: Quorum Business Park, Newcastle upon Tyne, NE12 8EX
Salary: £25,480
Contract: Full time – Permanent - Hybrid Working
Hours: 40 hours over 5 days a week, Monday to Friday shifts between 8am – 7:15pm and alternate Saturday shifts between 9am – 5:15pm
Here at the AA, we’re committed to giving drivers confidence on the road — and we’ll give you the confidence to deliver a truly world‑class customer experience. In return for your dedication, you’ll be recognised and rewarded through our competitive incentive scheme. Whatever the nature of the call, your commitment to doing the right thing for the customer ensures they receive the best possible outcome, every time. You’ll thrive in a fast‑paced environment, supported by a team that has each other’s backs and sets the standard for what customers can expect from our iconic and trusted brand.
Here’s what we offer you:
- Free AA breakdown membership from day one, giving you peace of mind wherever you go
- Exclusive discounts on AA products including car and home insurance
- A fantastic employee discount scheme offering great discounts on healthcare, shopping, tech vouchers, holidays, and more
- Wellbeing support when you need it, including a dedicated Employee Assistance Programme and 24/7 remote GP access for you and your family
- 25 days annual leave, with the option to purchase additional holidays to suit your lifestyle
- Free onsite parking and great transport links from the city centre (free shuttle bus service from Quorum Park and Four Lane Ends metro)
- Special offers and events through the Quorum Park app, with access to exclusive discounts and community activities
- Access to employee inclusivity awareness networks, helping you connect, belong and thrive
- A competitive worksave pension scheme with up to 7% employer contribution
- The potential to upskill into other areas to increase your earning potential
- Plus, so much more!
What will the role involve?
- Supporting customers with complex insurance queries, providing clear guidance and reassurance
- Delivering a world‑class customer service experience in every interaction
- Handling inbound calls from both new and existing customers, resolving queries efficiently and professionally
- Making changes and updates to existing policies accurately and in line with customer needs
- Assisting customers with online account queries, helping them navigate and manage their services
- Working collaboratively with your team to help maintain a healthy, positive, and thriving work environment
- Actively promoting and supporting the culture of the AA by living and demonstrating the company values
- Resolving customer complaints with empathy, professionalism and a focus on fair outcomes
We’re looking for someone to become:
- A natural motivator: You stay focused on your goals and bring determination and drive to everything you do
- A strong socialiser: You build effective relationships with ease, adapting your approach and thriving in a people‑focused environment
- A proactive self‑starter: You take ownership and pride in your work, stepping forward to get things done without needing to be prompted
- A calm and composed operator: You handle pressure confidently, stay resilient, and navigate setbacks with a steady and solutions‑focused mindset
Customer Service Advisor in Newcastle upon Tyne employer: Automobile Association
Contact Detail:
Automobile Association Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Customer Service Advisor in Newcastle upon Tyne
✨Tip Number 1
Get to know the company! Research the AA and understand their values and mission. This will help you tailor your approach during interviews and show that you're genuinely interested in being part of their team.
✨Tip Number 2
Practice your communication skills! As a Customer Service Advisor, you'll need to handle calls with confidence. Role-play with a friend or family member to get comfortable with common customer queries and responses.
✨Tip Number 3
Network like a pro! Connect with current employees on LinkedIn or attend industry events. This can give you insider tips and might even lead to a referral, which can boost your chances of landing the job.
✨Tip Number 4
Apply through our website! It’s the best way to ensure your application gets seen. Plus, it shows you're serious about joining the AA and ready to contribute to their world-class customer service.
We think you need these skills to ace Customer Service Advisor in Newcastle upon Tyne
Some tips for your application 🫡
Tailor Your CV: Make sure your CV is tailored to the Customer Service Advisor role. Highlight your experience in handling customer queries and any relevant skills that match the job description. We want to see how you can bring your unique flair to our team!
Craft a Compelling Cover Letter: Your cover letter is your chance to shine! Use it to tell us why you're passionate about delivering world-class customer service. Share specific examples of how you've gone above and beyond for customers in the past.
Showcase Your Soft Skills: In customer service, soft skills are key! Make sure to highlight your ability to build relationships, stay calm under pressure, and resolve complaints with empathy. We love candidates who can connect with customers and colleagues alike!
Apply Through Our Website: We encourage you to apply through our website for a smoother application process. It’s super easy, and you’ll be one step closer to joining our fantastic team at the AA. Don’t miss out on this opportunity!
How to prepare for a job interview at Automobile Association
✨Know the Company Inside Out
Before your interview, take some time to research the AA and its values. Understand their commitment to customer service and how they support their employees. This will not only help you answer questions more effectively but also show that you're genuinely interested in being part of their team.
✨Prepare for Common Scenarios
Think about potential customer service scenarios you might face in the role. Prepare examples from your past experiences where you've successfully resolved issues or handled difficult customers. This will demonstrate your problem-solving skills and ability to stay calm under pressure.
✨Showcase Your People Skills
As a Customer Service Advisor, building relationships is key. During the interview, highlight your ability to connect with people and adapt your communication style. Share specific instances where you've built rapport with customers or colleagues, as this will resonate well with the interviewers.
✨Ask Thoughtful Questions
At the end of the interview, don’t forget to ask questions! Inquire about the team culture, training opportunities, or how success is measured in the role. This shows your enthusiasm for the position and helps you gauge if the company is the right fit for you.
