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For Companies At a Glance
- Tasks: Optimise vehicle service outcomes and handle service queries with confidence.
- Company: Join The AA’s dynamic SMR team focused on customer satisfaction.
- Benefits: 25 days leave, free breakdown cover, discounts, and a solid pension plan.
- Why this job: Be a key player in minimising downtime and enhancing customer experiences.
- Qualifications: NVQ Level 2 or 3 in Light Vehicle Maintenance & Repair required.
- Other info: Join a supportive team with opportunities for career growth.
The predicted salary is between 36000 - 60000 £ per year.
Keep Britain moving—Join The AA’s SMR team. We’re searching for a mechanically-savvy, solution-focused SMR Maintenance Controller to optimise vehicle service outcomes across our B2B and B2C networks. If you’ve got automotive repair experience and thrive under pressure, this is your chance to play a pivotal role in minimising downtime and maximising customer satisfaction.
This is the job
What You’ll Do:
- Handle incoming service queries with clarity and technical confidence
- Authorise repairs, manage costs, and push for compliance & efficiency
- Collaborate across Operations, Finance, Sales, and Network teams
- Influence process improvements and drive smart commercial decisions
- Communicate service outcomes simply and effectively
Who You Are:
- NVQ Level 2 or 3 in Light Vehicle Maintenance & Repair
- Experienced in service resolution and vehicle repair networks
- A natural problem-solver and strong communicator
- Able to analyse data, manage cost vs. margin, and adapt fast
- Skilled in MS Office and confident navigating service legislation
What do I need?
- Energetic, curious, and commercially aware
- Resilient under pressure with great planning & people skills
- Driven to deliver fair, compliant and customer-first outcomes
What You’ll Get:
- 25 days annual leave + bank holidays
- Free AA Breakdown Cover from day one
- Discounts on AA insurance products & lifestyle perks
- Pension with up to 7% employer contribution
- Company-funded life assurance
Join a team built on trust, skill, and purpose. Apply now and power up your career with The AA.
Maintenance Controller – Melton Mowbray employer: Automobile Association
Contact Detail:
Automobile Association Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Maintenance Controller – Melton Mowbray
✨Tip Number 1
Network like a pro! Reach out to people in the automotive industry, especially those who work at The AA. A friendly chat can open doors and give you insider info on what they're really looking for.
✨Tip Number 2
Prepare for the interview by brushing up on your technical knowledge. Be ready to discuss specific vehicle repair scenarios and how you've handled them in the past. Show us you're the problem-solver we need!
✨Tip Number 3
Don’t just wait for job postings—be proactive! Visit our website regularly and apply directly. This shows initiative and gives you a better chance of standing out from the crowd.
✨Tip Number 4
Follow up after your interview with a thank-you note. It’s a simple gesture that keeps you fresh in their minds and shows your enthusiasm for the role. We love candidates who go the extra mile!
We think you need these skills to ace Maintenance Controller – Melton Mowbray
Some tips for your application 🫡
Show Your Automotive Passion: When you're writing your application, let your love for all things automotive shine through! Share any relevant experiences or projects that highlight your mechanical skills and problem-solving abilities. We want to see how you can bring that passion to our team!
Be Clear and Concise: Make sure your application is easy to read and straight to the point. Use clear language to describe your experience and skills, especially those related to service resolution and vehicle repair networks. We appreciate a well-structured application that gets to the heart of what you can offer us.
Highlight Your Team Spirit: Since collaboration is key in this role, don’t forget to mention your teamwork skills! Share examples of how you've worked with others in previous jobs or projects. We’re looking for someone who can communicate effectively and work well across different teams.
Tailor Your Application: Take a moment to tailor your application specifically for the Maintenance Controller role. Reference the job description and align your skills and experiences with what we’re looking for. This shows us that you’ve done your homework and are genuinely interested in joining our team!
How to prepare for a job interview at Automobile Association
✨Know Your Stuff
Make sure you brush up on your automotive repair knowledge. Be ready to discuss specific vehicle issues and how you've resolved them in the past. This will show that you’re not just mechanically savvy, but also confident in your problem-solving abilities.
✨Showcase Your Communication Skills
As a Maintenance Controller, you'll need to communicate service outcomes clearly. Practice explaining complex technical concepts in simple terms. This will demonstrate your ability to collaborate effectively with different teams and handle customer queries with clarity.
✨Be Data-Savvy
Familiarise yourself with analysing data related to service costs and margins. Prepare examples of how you've used data to drive decisions or improve processes in previous roles. This will highlight your analytical skills and commercial awareness.
✨Stay Calm Under Pressure
Think of scenarios where you've had to manage multiple tasks or resolve urgent service queries. Share these experiences during the interview to illustrate your resilience and planning skills. Employers love candidates who can thrive in a fast-paced environment!
