At a Glance
- Tasks: Optimise vehicle service outcomes and handle service queries with confidence.
- Company: Join The AA’s dynamic SMR team focused on customer satisfaction.
- Benefits: Up to £40,000 salary, 25 days leave, free breakdown cover, and lifestyle perks.
- Other info: Hybrid working with opportunities for career growth in a supportive environment.
- Why this job: Make a real impact in the automotive industry while developing your skills.
- Qualifications: NVQ Level 2 or 3 in Light Vehicle Maintenance & Repair and strong communication skills.
The predicted salary is between 40000 - 40000 £ per year.
Location: Oldbury, hybrid working
Salary: Up to £40,000 DOE
Working Hours: Monday – Friday 09:00 – 17:00 with occasional Saturday working
Keep Britain moving—Join The AA’s SMR team. We’re searching for a mechanically‑savvy, solution‑focused SMR Maintenance Controller to optimise vehicle service outcomes across our B2B and B2C networks. If you’ve got automotive repair experience and thrive under pressure, this is your chance to play a pivotal role in minimising downtime and maximising customer satisfaction.
What You’ll Do
- Handle incoming service queries with clarity and technical confidence
- Authorise repairs, manage costs, and push for compliance & efficiency
- Collaborate across Operations, Finance, Sales, and Network teams
- Influence process improvements and drive smart commercial decisions
- Communicate service outcomes simply and effectively
Who You Are
- NVQ Level 2 or 3 in Light Vehicle Maintenance & Repair
- Experienced in service resolution and vehicle repair networks
- A natural problem‑solver and strong communicator
- Able to analyse data, manage cost vs. margin, and adapt fast
- Skilled in MS Office and confident navigating service legislation
- Energetic, curious, and commercially aware
- Resilient under pressure with great planning & people skills
- Driven to deliver fair, compliant and customer‑first outcomes
What You’ll Get
- 25 days annual leave + bank holidays
- Free AA Breakdown Cover from day one
- Discounts on AA insurance products & lifestyle perks
- Pension with up to 7% employer contribution
- Company‑funded life assurance
Join a team built on trust, skill, and purpose. Apply now and power up your career with The AA.
Maintenance Controller in Melton Mowbray employer: Automobile Association
The AA is an exceptional employer that prioritises employee well-being and professional growth, offering a competitive salary of up to £40,000 and a hybrid working model in Oldbury. With 25 days of annual leave, comprehensive benefits including free breakdown cover and a generous pension scheme, employees thrive in a supportive culture that values collaboration and innovation. Join us to make a meaningful impact in the automotive service industry while enjoying a fulfilling work-life balance.
StudySmarter Expert Advice🤫
We think this is how you could land Maintenance Controller in Melton Mowbray
✨Tip Number 1
Network like a pro! Reach out to people in the automotive industry, especially those who work at The AA. A friendly chat can open doors and give you insider info on what they're really looking for.
✨Tip Number 2
Prepare for the interview by brushing up on your technical knowledge. Be ready to discuss specific vehicle repair scenarios and how you've handled them in the past. Show us that you're not just mechanically savvy but also a problem-solver!
✨Tip Number 3
Practice your communication skills! You’ll need to explain service outcomes clearly and effectively. Try role-playing with a friend to get comfortable talking about complex topics in simple terms.
✨Tip Number 4
Don’t forget to apply through our website! It’s the best way to ensure your application gets seen. Plus, it shows you’re serious about joining The AA and being part of our team.
We think you need these skills to ace Maintenance Controller in Melton Mowbray
Some tips for your application 🫡
Show Off Your Skills:Make sure to highlight your automotive repair experience and any relevant qualifications, like your NVQ Level 2 or 3. We want to see how your skills can help us optimise vehicle service outcomes!
Be Clear and Concise:When answering questions or describing your experience, keep it straightforward. We appreciate clarity, especially when it comes to handling service queries and communicating outcomes.
Tailor Your Application:Don’t just send a generic application! Tailor your CV and cover letter to reflect the specific requirements of the Maintenance Controller role. Show us how you can drive smart commercial decisions and improve processes.
Apply Through Our Website:We encourage you to apply directly through our website. It’s the best way for us to receive your application and ensures you’re considered for this exciting opportunity with The AA!
How to prepare for a job interview at Automobile Association
✨Know Your Stuff
Make sure you brush up on your automotive repair knowledge. Be ready to discuss specific examples from your experience that showcase your problem-solving skills and technical confidence. The more you can demonstrate your understanding of vehicle service outcomes, the better!
✨Showcase Your Communication Skills
As a Maintenance Controller, you'll need to communicate effectively with various teams. Prepare to explain how you've successfully handled service queries in the past. Use clear, concise language and be ready to illustrate your ability to simplify complex information.
✨Be Data-Savvy
Since analysing data is key for this role, come prepared with examples of how you've managed costs versus margins in previous positions. Highlight any experience you have with MS Office tools, especially Excel, to show you're comfortable working with data.
✨Demonstrate Resilience
The job can be high-pressure, so think of situations where you've thrived under stress. Share stories that highlight your planning skills and how you’ve maintained a customer-first approach, even when things got tough. This will show them you're the right fit for their dynamic environment.
