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- Tasks: Engage with customers, build trust, and meet sales targets in a dynamic team.
- Company: Join The AA, a leading name in the automotive industry.
- Benefits: Enjoy 23 days leave, free breakdown membership, and discounts on various products.
- Why this job: Kickstart your career with a supportive team and opportunities for growth.
- Qualifications: Motivated individuals with strong communication skills and a desire to succeed.
- Other info: Diverse and inclusive workplace with a focus on personal development.
The predicted salary is between 30000 - 42000 £ per year.
Location: Cheadle
Bonus: Average monthly bonus of £250, with the potential to earn more based on performance
Contract: Full time – permanent
Hours: 40 hours per week.
Hybrid Working: You will work full time in the Cheadle office during training and probation. Once successfully completed, if you choose, you can move to our hybrid model, working a minimum of 2 days per week onsite.
Start Date: 23rd February 2026 (If you have holiday or annual leave within the first 4 weeks, you may not be suitable for this position)
Interview Dates: 22nd-30th January 2026
As an Outbound Sales & Retention Advisor, you will speak to existing AA Customers whose policies are coming to an end. Your role is to understand their needs, build confidence in our products and ensure they have the right cover for continued peace of mind.
You will work in a fast-paced, supportive team environment where collaboration, resilience and customer focus are key. Every call is an opportunity to deliver the high standards our iconic brand is known for.
What will I be doing?
- Working towards sales and retention targets
- Engaging customers and building trust on every call
- Identifying customer needs and recommending the right products
- Resolving queries while delivering positive customer outcomes
- Using available tools and resources to achieve the best result for the customer
- Maintaining focus and professionalism during peak call times
What We’re Looking For
- Motivated – driven to achieve targets and deliver results
- Confident communicators – energised by conversation and relationship-building
- Self-starters – proactive, accountable and proud of their work
- Resilient – calm under pressure and able to manage setbacks positively
Sales experience is beneficial, but what matters most is your attitude, resilience and desire to succeed. You will be calling customers on an outbound basis.
What’s in it for me?
- 23 days annual leave plus bank holidays
- Free AA breakdown membership from Day 1 plus 50% discount for family and friends
- Discounts on AA products including car and home insurance
- Employee discount scheme that gives you access to a car salary sacrifice scheme plus great discounts on healthcare, shopping, holidays and more
- Company funded life assurance
- Diverse learning and development opportunities to support you to progress in your career
- Dedicated Employee Assistance Programme and a 24/7 remote GP service for you and your family
We’re an equal opportunities employer and welcome applications from everyone. The AA values diversity and the difference this brings to our culture and our customers. We actively seek people from diverse backgrounds to join us and become part of an inclusive company where you can be yourself, be empowered to be your best and feel like you truly belong.
The Recruitment Process
Your application: We believe that you can be a great fit for this job based on your behaviours and natural abilities. Once you apply, you will receive a series of games to help us get to know you.
Your interview: If you fit the behavioural profile to thrive within the role and environment, you will then be invited to attend a final stage interview which lasts approximately 60 minutes. You will meet with our friendly interviewers for a competency-based interview that contains a role play.
Onboarding: Once we’ve made you an offer and completed your pre-employment checks, you will receive your contract. Training will be conducted by our expert Academy team for up to 4 weeks followed by a period in our Grad Bay to get you fully confident in your role before joining your team.
Customer Sales Advisor in Manchester employer: Automobile Association
Contact Detail:
Automobile Association Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Customer Sales Advisor in Manchester
✨Tip Number 1
Get to know the company inside out! Research The AA, their values, and what makes them tick. This will help you connect with the interviewers and show that you're genuinely interested in being part of their team.
✨Tip Number 2
Practice your communication skills! Since you'll be engaging with customers, it’s crucial to sound confident and friendly. Try role-playing with a friend or family member to get comfortable with the kind of conversations you'll be having.
✨Tip Number 3
Prepare for the role play in your interview! Think about how you would handle different customer scenarios. Being able to demonstrate your problem-solving skills and customer focus will really set you apart.
✨Tip Number 4
Don’t forget to apply through our website! It’s the best way to ensure your application gets noticed. Plus, we love seeing candidates who take the initiative to engage directly with us.
We think you need these skills to ace Customer Sales Advisor in Manchester
Some tips for your application 🫡
Be Yourself: When filling out your application, let your personality shine through! We want to see the real you, so don’t be afraid to show us what makes you unique and how you can contribute to our team.
Tailor Your Application: Make sure to customise your application to highlight your relevant skills and experiences. Focus on what makes you a great fit for the Customer Sales Advisor role and how you align with our values at StudySmarter.
Show Your Motivation: We love seeing candidates who are genuinely excited about the role! In your application, express your enthusiasm for working in sales and how you’re driven to achieve targets and deliver results.
Apply Through Our Website: For the best chance of success, make sure to apply directly through our website. This way, we can easily track your application and get you into the recruitment process as smoothly as possible!
How to prepare for a job interview at Automobile Association
✨Know Your Stuff
Before the interview, make sure you understand the role of a Customer Sales Advisor. Familiarise yourself with the company's products and services, especially those related to sales and retention. This will help you answer questions confidently and show that you're genuinely interested in the position.
✨Practice Makes Perfect
Since the interview includes a role play, practice common sales scenarios. Think about how you would engage a customer, identify their needs, and recommend the right products. Role-playing with a friend can help you feel more comfortable and prepared for the real thing.
✨Show Off Your Skills
Highlight your communication skills and resilience during the interview. Be ready to share examples from your past experiences where you've successfully built trust with customers or handled challenging situations. This will demonstrate that you have the right attitude and skills for the job.
✨Ask Smart Questions
At the end of the interview, don’t forget to ask insightful questions. Inquire about the team culture, training opportunities, or what success looks like in this role. This shows your enthusiasm and helps you determine if the company is the right fit for you.
