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- Tasks: Optimise vehicle service outcomes and handle service queries with confidence.
- Company: Join The AA’s dynamic SMR team focused on customer satisfaction.
- Benefits: 25 days leave, free breakdown cover, discounts, and a solid pension plan.
- Why this job: Be a key player in minimising downtime and enhancing customer experiences.
- Qualifications: NVQ Level 2 or 3 in Light Vehicle Maintenance & Repair required.
- Other info: Energetic environment with opportunities for career growth and development.
The predicted salary is between 36000 - 60000 £ per year.
Working Hours: Monday – Friday 09:00 – 17:00 with occasional Saturday working.
Keep Britain moving—Join The AA’s SMR team. We’re searching for a mechanically-savvy, solution-focused SMR Maintenance Controller to optimise vehicle service outcomes across our B2B and B2C networks. If you’ve got automotive repair experience and thrive under pressure, this is your chance to play a pivotal role in minimising downtime and maximising customer satisfaction.
What You’ll Do:
- Handle incoming service queries with clarity and technical confidence.
- Authorise repairs, manage costs, and push for compliance & efficiency.
- Collaborate across Operations, Finance, Sales, and Network teams.
- Influence process improvements and drive smart commercial decisions.
- Communicate service outcomes simply and effectively.
Who You Are:
- NVQ Level 2 or 3 in Light Vehicle Maintenance & Repair.
- Experienced in service resolution and vehicle repair networks.
- A natural problem-solver and strong communicator.
- Able to analyse data, manage cost vs. margin, and adapt fast.
- Skilled in MS Office and confident navigating service legislation.
What do I need?
- Energetic, curious, and commercially aware.
- Resilient under pressure with great planning & people skills.
- Driven to deliver fair, compliant and customer-first outcomes.
What You’ll Get:
- 25 days annual leave + bank holidays.
- Free AA Breakdown Cover from day one.
- Discounts on AA insurance products & lifestyle perks.
- Pension with up to 7% employer contribution.
- Company-funded life assurance.
Join a team built on trust, skill, and purpose. Apply now and power up your career with The AA.
Maintenance Controller – Oldbury employer: Automobile Association
Contact Detail:
Automobile Association Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Maintenance Controller – Oldbury
✨Tip Number 1
Network like a pro! Reach out to people in the automotive industry, especially those who work at The AA. A friendly chat can open doors and give you insider info on what they're really looking for.
✨Tip Number 2
Prepare for the interview by brushing up on your technical knowledge. Be ready to discuss specific vehicle repair scenarios and how you’ve handled them in the past. Show us you’re the problem-solver we need!
✨Tip Number 3
Don’t just wait for job postings—be proactive! Send a message through our website expressing your interest in the Maintenance Controller role. Sometimes, showing initiative can set you apart from the crowd.
✨Tip Number 4
Follow up after your interview with a thank-you note. It’s a simple gesture that shows your enthusiasm for the role and keeps you fresh in their minds. We love candidates who go the extra mile!
We think you need these skills to ace Maintenance Controller – Oldbury
Some tips for your application 🫡
Show Off Your Skills: Make sure to highlight your automotive repair experience and any relevant qualifications like NVQ Level 2 or 3 in Light Vehicle Maintenance & Repair. We want to see how your skills can help us optimise vehicle service outcomes!
Be Clear and Confident: When handling service queries, clarity is key! Use straightforward language to demonstrate your technical confidence. Remember, we’re looking for someone who can communicate service outcomes simply and effectively.
Demonstrate Problem-Solving Abilities: We love a natural problem-solver! In your application, share examples of how you've tackled challenges in the past, especially in service resolution or vehicle repair networks. Show us how you thrive under pressure!
Apply Through Our Website: Don’t forget to apply through our website! It’s the best way for us to receive your application and get to know you better. Plus, it shows you’re keen on joining our team at The AA!
How to prepare for a job interview at Automobile Association
✨Know Your Stuff
Make sure you brush up on your automotive repair knowledge. Be ready to discuss specific vehicle issues and solutions you've encountered in the past. This will show that you’re not just mechanically savvy, but also confident in your expertise.
✨Showcase Your Problem-Solving Skills
Prepare examples of how you've resolved service queries or improved processes in previous roles. Highlighting your ability to think on your feet and adapt under pressure will resonate well with the interviewers.
✨Communicate Clearly
Practice explaining complex technical concepts in simple terms. As a Maintenance Controller, you'll need to communicate effectively with various teams, so demonstrating this skill during the interview is crucial.
✨Be Data-Driven
Familiarise yourself with key metrics related to service outcomes and cost management. Be prepared to discuss how you’ve used data to make informed decisions in the past, as this aligns perfectly with the role's requirements.
