Find a job 
Featured Companies 
Featured Universities 
For Companies At a Glance
- Tasks: Handle service queries, authorise repairs, and drive process improvements.
- Company: Join The AA, a trusted name in vehicle services, dedicated to keeping Britain moving.
- Benefits: Enjoy 25 days leave, free breakdown cover, discounts, and a solid pension plan.
- Why this job: Be part of a dynamic team that values trust, skill, and customer satisfaction.
- Qualifications: NVQ Level 2 or 3 in Light Vehicle Maintenance & Repair required.
- Other info: Work Monday to Friday with occasional Saturdays; thrive in a fast-paced environment.
The predicted salary is between 30000 - 42000 £ per year.
SMR Maintenance Controller – Driving Service, Repair & Results
Working Hours: Monday – Friday 09:00 – 17:00 with occasional Saturday working
Keep Britain moving—Join The AA’s SMR team. We’re searching for a mechanically-savvy, solution-focused SMR Maintenance Controller to optimise vehicle service outcomes across our B2B and B2C networks. If you’ve got automotive repair experience and thrive under pressure, this is your chance to play a pivotal role in minimising downtime and maximising customer satisfaction.
This is the job
What You’ll Do:
- Handle incoming service queries with clarity and technical confidence
- Authorise repairs, manage costs, and push for compliance & efficiency
- Collaborate across Operations, Finance, Sales, and Network teams
- Influence process improvements and drive smart commercial decisions
- Communicate service outcomes simply and effectively
What will I be doing?
Who You Are:
- NVQ Level 2 or 3 in Light Vehicle Maintenance & Repair
- Experienced in service resolution and vehicle repair networks
- A natural problem-solver and strong communicator
- Able to analyse data, manage cost vs. margin, and adapt fast
- Skilled in MS Office and confident navigating service legislation
What do I need?
- Energetic, curious, and commercially aware
- Resilient under pressure with great planning & people skills
- Driven to deliver fair, compliant and customer-first outcomes
Additional information
What You’ll Get:
- 25 days annual leave + bank holidays
- Free AA Breakdown Cover from day one
- Discounts on AA insurance products & lifestyle perks
- Pension with up to 7% employer contribution
- Company-funded life assurance
Join a team built on trust, skill, and purpose. Apply now and power up your career with The AA.
#J-18808-Ljbffr
Maintenance Controller employer: Automobile Association
Contact Detail:
Automobile Association Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Maintenance Controller
✨Tip Number 1
Familiarise yourself with the latest automotive repair technologies and trends. Being knowledgeable about current practices will not only boost your confidence during interviews but also demonstrate your commitment to the industry.
✨Tip Number 2
Network with professionals in the automotive sector, especially those who work in service management roles. Attend industry events or join online forums to gain insights and potentially get referrals that could help you land the job.
✨Tip Number 3
Prepare to discuss specific examples of how you've resolved service issues in the past. Highlighting your problem-solving skills with real-life scenarios will show your potential employer that you can handle the pressures of the role effectively.
✨Tip Number 4
Research The AA’s values and recent initiatives. Understanding their mission and how they operate will allow you to tailor your conversations during interviews, making it clear that you're a great fit for their team.
We think you need these skills to ace Maintenance Controller
Some tips for your application 🫡
Understand the Role: Before applying, make sure to thoroughly understand the responsibilities of a Maintenance Controller. Familiarise yourself with the key skills required, such as automotive repair experience and problem-solving abilities.
Tailor Your CV: Highlight your relevant experience in vehicle maintenance and repair. Emphasise any qualifications like NVQ Level 2 or 3 in Light Vehicle Maintenance & Repair, and ensure your CV reflects your ability to handle service queries and manage costs effectively.
Craft a Compelling Cover Letter: Write a cover letter that showcases your passion for the automotive industry and your problem-solving skills. Mention specific examples of how you've optimised service outcomes in previous roles and your ability to work under pressure.
Showcase Your Communication Skills: In both your CV and cover letter, demonstrate your strong communication skills. Provide examples of how you've effectively communicated service outcomes and collaborated with different teams to drive improvements.
How to prepare for a job interview at Automobile Association
✨Show Your Technical Knowledge
Make sure to brush up on your automotive repair knowledge before the interview. Be prepared to discuss specific repair processes and how you've handled service queries in the past, as this will demonstrate your technical confidence.
✨Demonstrate Problem-Solving Skills
Prepare examples of how you've resolved service issues or improved processes in previous roles. Highlight your ability to analyse data and make smart commercial decisions, as this is crucial for the Maintenance Controller position.
✨Communicate Clearly
Practice explaining complex service outcomes in simple terms. The ability to communicate effectively with various teams is essential, so be ready to showcase your communication skills during the interview.
✨Exhibit Resilience and Planning
Be ready to discuss how you manage pressure and plan effectively in a fast-paced environment. Share examples of how you've maintained customer satisfaction while managing costs and compliance, as this aligns with the role's requirements.
