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- Tasks: Manage service queries and authorise repairs to optimise vehicle outcomes.
- Company: Join The AA, a trusted name in vehicle services, dedicated to keeping Britain moving.
- Benefits: Enjoy 25 days annual leave, free breakdown cover, and lifestyle discounts.
- Why this job: Be part of a dynamic team focused on customer satisfaction and process improvement.
- Qualifications: NVQ Level 2 or 3 in Light Vehicle Maintenance & Repair required.
- Other info: Work Monday to Friday with occasional Saturdays; thrive in a fast-paced environment.
The predicted salary is between 30000 - 42000 £ per year.
SMR Maintenance Controller – Driving Service, Repair & Results
Working Hours: Monday – Friday 09:00 – 17:00 with occasional Saturday working
Keep Britain moving—Join The AA’s SMR team. We’re searching for a mechanically-savvy, solution-focused SMR Maintenance Controller to optimise vehicle service outcomes across our B2B and B2C networks. If you’ve got automotive repair experience and thrive under pressure, this is your chance to play a pivotal role in minimising downtime and maximising customer satisfaction.
This is the job
What You’ll Do:
- Handle incoming service queries with clarity and technical confidence
- Authorise repairs, manage costs, and push for compliance & efficiency
- Collaborate across Operations, Finance, Sales, and Network teams
- Influence process improvements and drive smart commercial decisions
- Communicate service outcomes simply and effectively
What will I be doing?
Who You Are:
- NVQ Level 2 or 3 in Light Vehicle Maintenance & Repair
- Experienced in service resolution and vehicle repair networks
- A natural problem-solver and strong communicator
- Able to analyse data, manage cost vs. margin, and adapt fast
- Skilled in MS Office and confident navigating service legislation
What do I need?
- Energetic, curious, and commercially aware
- Resilient under pressure with great planning & people skills
- Driven to deliver fair, compliant and customer-first outcomes
Additional information
What You’ll Get:
- 25 days annual leave + bank holidays
- Free AA Breakdown Cover from day one
- Discounts on AA insurance products & lifestyle perks
- Pension with up to 7% employer contribution
- Company-funded life assurance
Join a team built on trust, skill, and purpose. Apply now and power up your career with The AA.
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Maintenance Controller employer: Automobile Association
Contact Detail:
Automobile Association Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Maintenance Controller
✨Tip Number 1
Familiarise yourself with the latest automotive repair technologies and trends. Being knowledgeable about current practices will not only boost your confidence but also demonstrate your commitment to the role during any discussions.
✨Tip Number 2
Network with professionals in the automotive industry, especially those who work in service resolution or vehicle repair networks. Engaging with others can provide valuable insights and may even lead to referrals that could help you land the job.
✨Tip Number 3
Prepare to discuss specific examples of how you've successfully managed service queries or resolved issues in the past. Highlighting your problem-solving skills and ability to work under pressure will make a strong impression.
✨Tip Number 4
Brush up on your MS Office skills, particularly Excel, as data analysis is a key part of the role. Being able to showcase your proficiency in managing costs and margins will set you apart from other candidates.
We think you need these skills to ace Maintenance Controller
Some tips for your application 🫡
Understand the Role: Before applying, make sure you fully understand the responsibilities of a Maintenance Controller. Familiarise yourself with the key skills required, such as automotive repair experience and problem-solving abilities.
Tailor Your CV: Highlight your relevant experience in vehicle maintenance and repair. Emphasise any qualifications like NVQ Level 2 or 3, and showcase your ability to handle service queries and manage costs effectively.
Craft a Compelling Cover Letter: Write a cover letter that reflects your enthusiasm for the role. Mention specific examples of how you've successfully resolved service issues in the past and your approach to ensuring customer satisfaction.
Showcase Your Communication Skills: In your application, demonstrate your strong communication skills. Provide examples of how you've effectively communicated service outcomes and collaborated with different teams to drive improvements.
How to prepare for a job interview at Automobile Association
✨Show Your Technical Knowledge
As a Maintenance Controller, it's crucial to demonstrate your understanding of vehicle maintenance and repair. Be prepared to discuss specific experiences where you've successfully resolved service queries or managed repairs, showcasing your technical confidence.
✨Highlight Problem-Solving Skills
This role requires a natural problem-solver. During the interview, share examples of how you've tackled challenges in previous positions, particularly in high-pressure situations. This will illustrate your ability to think on your feet and deliver effective solutions.
✨Communicate Clearly
Effective communication is key in this role. Practice explaining complex service outcomes in simple terms, as you would to a customer. This will show your ability to collaborate with various teams and ensure clarity in service delivery.
✨Demonstrate Commercial Awareness
Being commercially aware is essential for optimising service outcomes. Prepare to discuss how you've managed costs versus margins in past roles, and be ready to suggest ideas for process improvements that could benefit the company.
