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- Tasks: Provide vehicle opening, key cutting, and programming services to customers.
- Company: Join the AA, the UK's leading motoring organisation with over 100 years of experience.
- Benefits: Competitive salary, flexible hours, free breakdown membership, and discounts for family and friends.
- Why this job: Be part of an exciting journey in the automotive industry and make a real difference.
- Qualifications: Experience in automotive locksmithing, strong communication skills, and a valid driving licence.
- Other info: Enjoy a supportive work environment with opportunities for personal and professional growth.
The predicted salary is between 37000 - 46000 £ per year.
Location: West London - Field Based
Salary: £41,923.56
Contract: Permanent - Field Worker
Hours: 36.25 a week - Mon-Fri with 585 flexible standby hours across the year
For over 100 years, we’ve continued to evolve and adapt. Today, as the nation’s number one motoring organisation, we offer a range of excellent products and services to millions of customers from roadside assistance to home and motor insurance as well as providing the latest driving technologies.
As we continue to expand, diversify, and modernise, joining us as a Key Assist Technician, you’ll play a key part in our success and join us on this exciting motoring journey.
This is the job:
- We are looking for a Key Assist Technician to contribute to the AA business by providing a comprehensive vehicle opening, key cutting and vehicle programming service to AA members and business customers/organisations.
- You will provide advice and assistance within your own area of competence, ensuring that in other cases where AA members or potential customers require assistance they are directed to the appropriate AA service or department.
What will I be doing?
- Undertaking vehicle opening, key cutting and vehicle programming services on all types and age of vehicle, to the highest standard.
- Maintaining a high level of knowledge in the field of automotive security systems, ensuring that all equipment tooling and programming software can be used in an efficient and correct manner.
- Maintaining an appropriate awareness of information circulated regarding technological and safety developments and how they may affect the diagnosis and repair of motor vehicles.
- Be fully conversant with all communication systems used within the Key Assist operation and ensure that all communication is maintained in a professional standard to both internal colleagues and customers.
- Generate additional sales opportunities for vehicle unlocking, key cutting and vehicle programming to ensure that income generation and productivity targets are met.
- Maintain accurate records of all jobs undertaken and ensure compliance with all laid down procedures to enable correct billing of customers and subsequent audits.
- Ensure all stock relating to keys, transponders and other security devices for automotive vehicles is maintained and accounted for.
- Ensure Treating Customers Fairly (TCF) is embedded in the culture of the AA to deliver the six customer outcomes of right culture, right information, right delivery, right targeting, right advice, and right post sales treatment.
What do I need?
- Appropriate level of experience, skill and knowledge in the automotive locksmith or general locksmith industry.
- Strong verbal, numerical and communication skills.
- It’s essential that you have a full category B driving licence, with no more than 6 points.
- Natural aptitude for delivering excellent levels of customer service and the ability to deal with the general public.
Additional information:
We’re always looking to recognise and reward our employees for the work they do. As a valued member of The AA team, you’ll have access to a range of benefits including:
- Each year, choose your standby hours preferences to suit your lifestyle and work life balance.
- Bring your best self and we provide the rest, including; Van, full AA branded Uniform, Boots, and key assist specific equipment!
- Free AA breakdown membership from day 1, 50% discount for family and friends in the first year plus discounts on other AA products.
- 25 days annual leave plus.
Mobile Key Assist Technician in London employer: Automobile Association
Contact Detail:
Automobile Association Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Mobile Key Assist Technician in London
✨Tip Number 1
Get to know the company! Research The AA and understand their values, services, and what makes them tick. This will help you tailor your approach during interviews and show that you're genuinely interested in being part of their team.
✨Tip Number 2
Network like a pro! Connect with current employees on LinkedIn or attend industry events. This can give you insider info about the role and might even lead to a referral, which can boost your chances of landing that job.
✨Tip Number 3
Practice makes perfect! Prepare for common interview questions related to automotive security systems and customer service. Role-playing with a friend can help you feel more confident and articulate your skills effectively.
✨Tip Number 4
Don’t forget to apply through our website! It’s the best way to ensure your application gets noticed. Plus, it shows you’re serious about joining The AA and ready to contribute to their exciting journey.
We think you need these skills to ace Mobile Key Assist Technician in London
Some tips for your application 🫡
Tailor Your CV: Make sure your CV is tailored to the Mobile Key Assist Technician role. Highlight your experience in automotive locksmithing and customer service, as these are key aspects of the job. We want to see how your skills match what we're looking for!
Craft a Compelling Cover Letter: Your cover letter is your chance to shine! Use it to explain why you're passionate about this role and how you can contribute to our team. Be sure to mention any relevant experience and your understanding of automotive security systems.
Show Off Your Communication Skills: Since strong communication is essential for this role, make sure your application reflects that. Use clear and concise language, and don’t forget to proofread for any typos or errors. We appreciate attention to detail!
Apply Through Our Website: We encourage you to apply through our website for a smoother application process. It’s the best way for us to receive your application and keep track of it. Plus, you’ll find all the info you need about the role there!
How to prepare for a job interview at Automobile Association
✨Know Your Stuff
Make sure you brush up on your knowledge of automotive security systems and key cutting techniques. The interviewer will likely ask you specific questions about your experience in the locksmith industry, so be ready to share examples of your past work and how you've handled various situations.
✨Show Off Your Customer Service Skills
As a Mobile Key Assist Technician, you'll be dealing with customers regularly. Prepare to discuss how you've provided excellent customer service in the past. Think of specific instances where you went above and beyond to help someone, as this will demonstrate your natural aptitude for delivering great service.
✨Be Ready for Practical Questions
Expect some practical questions or scenarios during the interview. They might ask how you would handle a specific vehicle issue or customer complaint. Practise articulating your thought process clearly and confidently, as this will show your problem-solving skills and ability to think on your feet.
✨Dress the Part
Even though the role is field-based, it's important to make a good first impression. Dress smartly for the interview to show that you take the opportunity seriously. A neat appearance can set a positive tone and reflect your professionalism, which is crucial in customer-facing roles.
