At a Glance
- Tasks: Optimise vehicle service outcomes and handle service queries with confidence.
- Company: Join The AA’s dynamic SMR team focused on customer satisfaction.
- Benefits: Up to £40,000 salary, 25 days leave, hybrid working, and career growth.
- Other info: Fast-paced environment with opportunities for process improvements.
- Why this job: Be a key player in minimising downtime and maximising customer satisfaction.
- Qualifications: NVQ Level 2 or 3 in Light Vehicle Maintenance & Repair required.
The predicted salary is between 35000 - 40000 £ per year.
Location: Oldbury, hybrid working
Salary: Up to £40,000 DOE
Working Hours: Monday – Friday 09:00 – 17:00 with occasional Saturday working
Keep Britain moving—Join The AA’s SMR team. We’re searching for a mechanically-savvy, solution-focused SMR Maintenance Controller to optimise vehicle service outcomes across our B2B and B2C networks. If you’ve got automotive repair experience and thrive under pressure, this is your chance to play a pivotal role in minimising downtime and maximising customer satisfaction.
What You’ll Do:
- Handle incoming service queries with clarity and technical confidence
- Authorise repairs, manage costs, and push for compliance & efficiency
- Collaborate across Operations, Finance, Sales, and Network teams
- Influence process improvements and drive smart commercial decisions
- Communicate service outcomes simply and effectively
Who You Are:
- NVQ Level 2 or 3 in Light Vehicle Maintenance & Repair
- Experienced in service resolution and vehicle repair networks
- A natural problem-solver and strong communicator
- Able to analyse data, manage cost vs. margin, and adapt fast
- Skilled in MS Office and confident navigating service legislation
- Energetic, curious, and commercially aware
- Resilient under pressure with great planning & people skills
- Driven to deliver fair, compliant and customer-first outcomes
What You’ll Get:
25 days annual leave +
Maintenance Controller in London employer: Automobile Association
The AA is an exceptional employer, offering a dynamic work environment in Oldbury with hybrid working options that promote a healthy work-life balance. Employees benefit from competitive salaries, generous annual leave, and opportunities for professional growth within a supportive team culture that values innovation and collaboration. Join us to make a meaningful impact in the automotive service industry while enjoying the perks of being part of a well-respected organisation dedicated to keeping Britain moving.
