At a Glance
- Tasks: Lead the strategy and development of innovative insurance products for the AA.
- Company: Join one of the UK's most trusted brands with a mission to keep Britain moving.
- Benefits: Enjoy 25 days annual leave, pension contributions, and discounts on AA products.
- Other info: Diverse learning opportunities and a commitment to inclusivity await you.
- Why this job: Make a real impact in a dynamic role that champions fair value for customers.
- Qualifications: Proven experience in product management within an FCA regulated environment.
The predicted salary is between 70000 - 90000 € per year.
Location: London – Hybrid – Three Days in Office
Employment Type: Permanent
Hours: Monday-Friday
Summary
Think the AA is just about roadside assistance? Think again! As one of the UK's most trusted brands, we provide a wide range of services to millions of customers. From comprehensive Home and Motor Insurance to personalised Financial Services like Loans and Savings, and outstanding B2B, Consumer, Business Services, Driver Training, Car Care, and Service Maintenance and Repair, we've got you covered. Our mission is to keep Britain moving, and we're looking for dedicated individuals to join our team.
This is the job
You’ll lead the strategy and development of the AA’s Insurance Broker product portfolio, covering Motor, Home and a range of additional insurance products. From shaping new propositions to enhancing existing products, you’ll play a key role in driving sustainable growth, delivering excellent customer outcomes and ensuring full FCA compliance. Leading the Broker Product Management team, you’ll work closely with colleagues across Compliance, Legal, Pricing, Trading, Change and Operations to deliver innovative, customer-focused products that meet both commercial and regulatory objectives. You’ll also represent the Insurance Division at key customer and conduct forums. A major focus of the role is championing fair value for customers. You’ll oversee product governance, lead annual product reviews and use insight and performance monitoring to continuously improve our products and customer outcomes.
What will I be doing?
- Defining and delivering the Insurance product strategy and roadmap to support customer, commercial and regulatory objectives
- Leading the ongoing development and optimisation of the AA’s Insurance Broker product portfolio
- Owning product fees, charges and add‑on pricing strategies to deliver fair value and profitability
- Monitoring product performance, customer outcomes and conduct metrics to drive continuous improvement
- Identifying risks, trends and opportunities and implementing effective, timely solutions
- Making key product decisions balancing customer needs, commercial performance and regulatory requirements
- Collaborating with cross‑functional teams to enhance customer experience and improve product performance
- Managing product governance, conduct risk and FCA compliance across the Insurance Broker portfolio
- Building strong relationships with internal stakeholders and third‑party partners to deliver shared objectives
- Acting as a subject matter expert and senior leader within the Broker Extended Leadership Team
What do I need?
- Proven experience leading Product Management teams within an FCA regulated environment
- Strong understanding of insurance products, pricing structures and fair value principles
- Excellent commercial awareness supported by strong analytical and strategic thinking skills
- Deep knowledge of FCA regulation, Consumer Duty and customer outcome frameworks
- Ability to balance customer outcomes, commercial performance and operational delivery
- Confidence influencing stakeholders and leading cross‑functional initiatives across complex environments
- Track record of building, developing and leading high‑performing teams
- Strong governance and risk management capability with experience managing regulatory change
- Customer‑focused approach with the ability to use data and insight to identify risks and opportunities
- Resilient and collaborative leadership style with the flexibility to operate strategically and hands‑on when needed
Additional information
We’re always looking to recognise and reward our employees for the work they do. As a valued member of The AA team, you’ll have access to a range of benefits including:
- 25 days annual leave plus bank holidays + holiday buying scheme
- Worksave pension scheme with up to 7% employer contribution
- Free AA breakdown membership from Day 1 plus 50% discount for family and friends
- Discounts on AA products including car and home insurance
- Employee discount scheme that gives you access to a car salary sacrifice scheme plus great discounts on healthcare, shopping, holidays and more
- Company funded life assurance
- Diverse learning and development opportunities to support you to progress in your career
- Dedicated Employee Assistance Programme and a 24/7 remote GP service for you and your family
Plus, so much more! We’re an equal opportunities employer and welcome applications from everyone. The AA values diversity and the difference this brings to our culture and our customers. We actively seek people from diverse backgrounds to join us and become part of an inclusive company where you can be yourself, be empowered to be your best and feel like you truly belong. We have five communities to bring together people with shared characteristics and backgrounds and drive positive change. As part of the onboarding process, we complete several pre‑employment checks including work reference, credit and criminal record checks.
Head of Product Management – Broker employer: Automobile Association
The AA is an exceptional employer, offering a dynamic work environment in London with a hybrid model that promotes work-life balance. Employees benefit from a comprehensive range of perks, including generous annual leave, a robust pension scheme, and diverse learning opportunities to foster career growth. With a strong commitment to inclusivity and employee well-being, The AA cultivates a culture where every team member can thrive and contribute to meaningful customer outcomes.
StudySmarter Expert Advice🤫
We think this is how you could land Head of Product Management – Broker
✨Tip Number 1
Network like a pro! Reach out to your connections in the industry, attend relevant events, and don’t be shy about asking for introductions. We all know that sometimes it’s not just what you know, but who you know that can help you land that dream job.
✨Tip Number 2
Prepare for interviews by researching the company inside out. Understand their products, values, and recent news. We want you to walk in feeling confident and ready to show how you can contribute to their mission, especially in areas like product management and customer outcomes.
✨Tip Number 3
Practice your pitch! Be ready to explain your experience and how it aligns with the role of Head of Product Management. We suggest rehearsing answers to common interview questions and preparing examples that showcase your leadership and strategic thinking skills.
✨Tip Number 4
Don’t forget to follow up after interviews! A quick thank-you email can go a long way in keeping you top of mind. We recommend mentioning something specific from your conversation to show your genuine interest in the role and the company.
We think you need these skills to ace Head of Product Management – Broker
Some tips for your application 🫡
Tailor Your Application:Make sure to customise your CV and cover letter for the Head of Product Management role. Highlight your experience in FCA regulated environments and your understanding of insurance products. We want to see how your skills align with our mission!
Showcase Your Leadership Skills:Since this role involves leading a team, don’t forget to emphasise your leadership experience. Share examples of how you've built high-performing teams and influenced stakeholders. We love seeing collaboration in action!
Demonstrate Your Analytical Mindset:We’re looking for someone with strong analytical skills. Include specific instances where you’ve used data to drive product improvements or customer outcomes. Show us how you can balance commercial performance with customer needs!
Apply Through Our Website:To make sure your application gets the attention it deserves, apply directly through our website. It’s the best way for us to see your application and get you on board with the AA team!
How to prepare for a job interview at Automobile Association
✨Know Your Products Inside Out
Before the interview, make sure you have a solid understanding of the AA’s insurance products, especially in the Broker space. Familiarise yourself with their features, pricing structures, and how they deliver fair value to customers. This will help you demonstrate your expertise and show that you're ready to lead the product management team.
✨Showcase Your Leadership Skills
Prepare examples of how you've successfully led Product Management teams in FCA regulated environments. Highlight your experience in building high-performing teams and managing cross-functional initiatives. Be ready to discuss how you balance customer outcomes with commercial performance, as this is crucial for the role.
✨Understand Regulatory Frameworks
Brush up on your knowledge of FCA regulations, Consumer Duty, and customer outcome frameworks. Be prepared to discuss how you’ve navigated regulatory changes in the past and how you would ensure compliance while driving product innovation at the AA.
✨Prepare Insightful Questions
Think of thoughtful questions to ask during the interview that reflect your interest in the role and the company. For example, inquire about the current challenges the Broker Product Management team faces or how the AA measures success in product governance. This shows your proactive approach and genuine interest in contributing to the team.
