At a Glance
- Tasks: Lead the evolution of our Operational Resilience framework and drive business continuity planning.
- Company: Join The AA, the UK's leading motoring organisation with a rich history and innovative future.
- Benefits: Enjoy 25 days annual leave, competitive pension contributions, and discounts on AA products.
- Other info: Diverse learning opportunities and a commitment to inclusivity await you at The AA.
- Why this job: Make a real impact in a visible leadership role while shaping resilience strategies.
- Qualifications: Significant experience in Operational Resilience and strong knowledge of relevant regulations required.
The predicted salary is between 63000 - 77000 £ per year.
Location: London (hybrid working 3 office days per week) with regular travel to our Basingstoke HQ
Additional Benefits: Annual Bonus, Cash-Car Allowance & Private Medical Insurance
Think the AA is just about roadside assistance? Think again.
For over a century, we've been evolving and adapting.
Today, as the nation’s leading motoring organisation, we offer a wide range of products and services to millions of customers.
From roadside assistance to home and motor insurance, and the latest driving technologies, we have it all.
As we continue to expand, diversify, and modernise, joining us as a
Head of Operational Resilience means you'll play a crucial role in our success and be part of this exciting motoring journey.
- #LI-Hybrid
- This is the job
Operational resilience has never been more important.
As regulatory expectations continue to evolve, The AA is investing in strengthening its ability to anticipate, withstand and recover from disruption while continuing to deliver the services our customers rely upon.
As our
Head of Operational Resilience , you'll lead the evolution of our enterprise Operational Resilience framework, ensuring our Important Business Services remain resilient, well governed and aligned with regulatory expectations.
Working across Technology, Risk, Information Security and the wider business, you'll shape resilience strategy, embed best practice and influence decision making at the highest levels of the organisation.
This is a highly visible leadership opportunity for someone who combines deep operational resilience expertise with strong business continuity capability, commercial judgement and the confidence to engage Executive Committees and Boards.
You'll play a pivotal role in ensuring resilience is embedded into how we design, operate and transform our business.
What will I be doing?
- Lead and continuously evolve The AA's Operational Resilience framework, ensuring it remains aligned to regulatory expectations and industry best practice.
- Drive Business Continuity planning, scenario testing and resilience exercises across critical business services, identifying vulnerabilities and overseeing remediation activity.
- Partner with Technology, Information Security, Risk and business leaders to strengthen technology resilience, disaster recovery and operational resilience capabilities.
- Provide expert advice and constructive challenge to senior leaders, Executive Committees and Board governance forums through clear reporting, insight and recommendations.
- Ensure resilience considerations are embedded into change programmes, supplier governance and strategic business decision making.
- Lead, develop and inspire a high performing Operational Resilience team while fostering resilience awareness across the wider organisation.
What do I need?
- Significant experience leading Operational Resilience, Business Continuity or resilience risk within a large, regulated organisation.
- Strong knowledge of Operational Resilience regulation, including Important Business Services, impact tolerances, service mapping, governance and scenario based testing.
- Proven experience working closely with Technology and Information Security teams, with a strong understanding of technology resilience, disaster recovery and cyber resilience.
- Experience engaging and influencing senior executives, Board or Executive Committees, with the ability to communicate complex resilience matters clearly and confidently.
- Demonstrable success translating regulatory requirements into practical, business focused resilience strategies and action plans.
- Professional qualifications such as CBCI, ISO 22301 or similar are advantageous, although equivalent experience will also be considered.
- Additional information
We’re always looking to recognise and reward our employees for the work they do. As a valued member of The AA team, you’ll have access to a range of benefits including:
- 25 days annual leave plus bank holidays + holiday buying scheme
- Worksave pension scheme with up to 7% employer contribution
- Free AA breakdown membership from Day 1 plus 50% discount for family and friends
- Discounts on AA products including car and home insurance
- Employee discount scheme that gives you access to a car salary sacrifice scheme plus great discounts on healthcare, shopping, holidays and more
- Company funded life assurance
- Diverse learning and development opportunities to support you to progress in your career
- Dedicated Employee Assistance Programme and a 24/7 remote GP service for you and your family
Plus, so much more!
We’re an equal opportunities employer and welcome applications from everyone.
The AA values diversity and the difference this brings to our culture and our customers.
We actively seek people from diverse backgrounds to join us and become part of an inclusive company where you can be yourself, be empowered to be your best and feel like you truly belong.
We have five communities to bring together people with shared characteristics and backgrounds and drive positive change.
#J-18808-Ljbffr
Head of Operational Resilience employer: Automobile Association
The Automobile Association in Southampton is an exceptional employer, offering a unique opportunity for Mobile Mechanics to work independently while receiving comprehensive training and support. With a strong focus on employee growth and inclusivity, the company provides guaranteed earnings and an attractive benefits package, making it a rewarding place to build your career in the automotive industry.
StudySmarter Expert Advice🤫
We think this is how you could land Head of Operational Resilience
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✨Engage in Professional Networks
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We think you need these skills to ace Head of Operational Resilience
Some tips for your application 🫡
Show Us Your Leadership Skills:In the corporate leadership and management field, it's essential to highlight your leadership experience. Use your CV to flesh out examples of how you've led teams to success or managed significant projects. We want to see specific instances where your actions made a tangible difference in your previous roles!
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Craft a Compelling Cover Letter:Your cover letter is your chance to narrate your professional journey. We’re looking for motivation and a clear understanding of what corporate leadership means to you. Dive into your aspirations and how they align with the values and vision of Automobile Association. Make it personal – we want to get to know you!
Tailor Your CV for Management Roles:Ensure your CV reflects the management skills that are essential for this role. Focus on competencies like strategic planning, team building, and problem-solving. Use a clean layout, and don’t forget to align your experiences with those keywords mentioned in the job listing. This will help you stand out from the crowd!
How to prepare for a job interview at Automobile Association
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You’ll want to thoroughly convey your unique approach to leadership. During the interview with Automobile Association, be ready to share real-life examples of how you've inspired and motivated teams in the past. Think about specific achievements that illustrate your strategic thinking and your ability to drive results.
✨Brush Up on Management Theories
Expect some technical questions related to management theories and practices. Brush up on concepts like transformational leadership, servant leadership, or situational leadership. Be prepared to discuss how you would apply these theories to the role at Automobile Association, especially in the specific context of the challenges they’re currently facing.
✨Craft Your Vision for the Company
Since this is a full-time leadership role, spending time thinking about your vision for Automobile Association could really set you apart. Consider potential strategies for growth and how you would lead teams towards achieving them. This shows not just enthusiasm, but also strategic foresight that they’ll likely be looking for in a candidate.
✨Emphasise Team Dynamics and Culture
In corporate leadership, team dynamics and organisational culture are everything. Be ready to discuss how you've fostered a positive work environment in previous roles. Bring up examples of how you've managed diverse teams effectively—this will resonate well at Automobile Association as they’re likely seeking a candidate who can enhance their workplace culture.
